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eReplacementParts Reviews Summary
eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.
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Had to replace the drive disc wheel in my Ariens mower. The price and shipping were great! The labor was horrible, but that's my fault. I still saved hundreds over having to take it to a repair shop.
They had parts available for my compressor model and I received them in about 3 or 4 days. Parts worked as they should and now my old compressor is functioning normal again.
I was very pleased with the quality of service, ease of selection, rapid response, fast shipment and all around quality of service. I highly recommend to everyone.
Purchased a dewalt magazine for dcn692 nailer and only received a plastic cover which is a piece of the nail magazine.
Price was good, Delivery was quick. Rebuild kit was short 1 o ring. #7 was missing. It works with parts available but for how long?
Delivered as described in the description. Received it in a timely matter. Parts fit as described as noted.
Hello Brad, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Whatever one is looking for in today's busy world, eReplacement Parts is certain to have it for you. With the easy self-guided instructions, the parts are easily found. In addition, customer service is outstanding.
I am thankful to have found this company years ago.
Hello Jim, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Site was quick and easy to find parts I needed for my mower and chain saw. Received them in about six days from time of order.
Hello John, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I was able to find the exact part that I needed whereas I could not find it on Amazon. It works well.
Hello John, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Great service, it was easy find the right parts with the diagrams furnished. I thought shipping a little high but I got the right parts in just a few days to get my nail gun working again. Will definitely use this site again!
Hello Michael, Thank you for your review! That's great to hear and we are glad we could assist you with your repair. We appreciate your taking the time to leave us feedback.
The replacement parts for my saw are of good quality and fit just right. Parts were on backorder and communication was good. Shipping charges were a bit high.
Hello Roberto, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I have rarely found a vendor that made as few efforts to keep their customers informed as eReplacementParts. (That's a load to type.) Miscellaneous due dates, no follow up -- I would NOT deal with this company were it my choice. I'm only here because the goddamn one-pot thingie only has parts here. Were it my choice, I would avoid this company no matter what.
Hello Dean, Thank you for your review. We appreciate your feedback. We are sorry to hear that you are unhappy with your experience with us. We send out information on our orders as we receive updates and information, so we apologize for any inconvenience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback.
It was easy and fast finding the part I needed. Shipping was really fast. Very pleased highly recommend this site
Hello Kerry, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
The part worked just fine, but the shipping took forever. Prices are good. I would still recommend this company.
Hello Wayne, Thank you for your review! We're glad to hear we could help you but are sorry to hear about the shipping delay on your order. We apologize for any inconvenience and appreciate your taking the time to leave us feedback.
I ordered a $4 part and paid $6 in shipping and was expecting to have my part within 5 days. 6 days later and still no part so I can't repair my nail gun and finish a project. I called their customer service number and was told that they use economy shipping and it usually arrives within 2-3 days but it can take up to 8 business days. Maybe they should use a reliable shipping method that gets their products to their customers in a reasonable amount of time. Very disappointed. I can mail a letter across the United states in 2-3 days. I won't use them again!
Thank you for your review. We appreciate your feedback. We are sorry to hear that you are unhappy with the delivery time frame on your order. We would be happy to look into this for you and refund your shipping charges if you can send us a private message with your order information. We apologize for any inconvenience.
I placed my order for a transmission for my lawnmower with another well-known online gardening power tool store and they didn't note anywhere on their site, from the product description to checkout, that they even had the part in stock. I let it ride for almost 2 weeks and in contacting them during that time I was met with vague results. With my lawn getting out of hand, and fearing the unknown, I came to eReplacementParts.com. They had several of these parts in stock and it was shipped, with w tracking number, the very next morning. The part arrived 2 days later. Oh, and the part from the other store? Surprise! It also arrived on the same day (15 minutes earlier) that the eReplacementParts.com part. So, in the future, which will it be for me, 2 days as promised vrs 2 weeks not knowing? No brainer here. So, as for my lawn and me, we're very grateful to eReplacementParts.com; and I now have a spare new transmission for when #4 breaks.
Hello Terry, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
You have a great staff and made me feel comfortable ordering from use. They were very knowledgeable and found the right parts. I would highly recommend them to anyone. They had good parts, very reasonable price and fast shipping
Hello Gerald, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Ordered the grass chute for my mower. Received quickly, easy to put on, and I'm mowing my lawn again
Hello Linda, Thank you for your review! That's great to hear and we are glad we could assist you with your repair. We appreciate your taking the time to leave us feedback.
I ordered a carburetor for a lawn tool that wouldn't run right. Put on the new part and now the tool runs great like it used to. Ordering was easy and the package came on time. No hassle. 5 stars
Hello James, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I have not received my parts. Your service is excellent and parts are exact fit. The parts must be lost in the mail.
Hello Ben, Thank you for your review. We are sorry to hear that you have not received your order yet and have sent you a private message.
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Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bud, Thank you for your review. We appreciate your feedback. We are sorry to hear that one of the parts was missing from your rebuild kit. We would be happy to look into this for you if you can send us a private message with your order number. We apologize for any inconvenience.