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eReplacementParts

3.0

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3 stars from 4,461 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
802
value
885
shipping
899
returns
260
quality
841

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Michigan
1 review
0 helpful votes
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Great Website
May 20, 2020

Hello,
The website was very easy to navigate. I was able to find the product that I needed. I would suggest making an account.

Date of experience: May 19, 2020
California
1 review
0 helpful votes
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The replacement handle was a perfect fit for my pole saw. It was very easy to install. It worked within minutes of making the repair.

Date of experience: May 19, 2020
Ohio
2 reviews
0 helpful votes
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Returned item
May 21, 2020

I returned the item since it was the wrong size. I still am waiting for a refund. Perhaps things are slow about this because the company is understaffed due to the COVID 19 virus.

Date of experience: May 19, 2020
Georgia
1 review
0 helpful votes
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The parts were ordered on a Saturday and shipped the following Monday. They were correct and fixed the weed trimmer. The only bad thing is that FedEx Smartpost took 10 or 11 days to get them to me.

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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The web site for ordering was simple to use and I found everything I needed. I ended up putting a second order (because I found more problems in my lawn mower repair) and the experience was similar. Parts were sent quickly and I was notified with tracking numbers. The second order took a somewhat longer time to arrive but I could tell that the problem was with the USPS, not eReplacement.

Date of experience: May 18, 2020
Colorado
1 review
0 helpful votes
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Company was easy to work with. Web site was easy and replacement part arrived without delay. Would recommend them.

Date of experience: May 18, 2020
Tennessee
1 review
1 helpful vote
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I ordered two tires for a power sprayer. When I received the package I noticed one of the tires was the wrong size. At that point I tried to contact customer service, but was referred to a web site. I wanted to talk to customer service to try and exchange the wrong size tire, but instead I was given a return authorization. With that authorization I will have to pay the return postage and then if I order a replacement I have to pay shipping again. Since it was the supplier's error I should not have to do this. I will get credit for the part, but not the shipping.

Date of experience: May 18, 2020
North Carolina
1 review
0 helpful votes
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Just what I needex
May 19, 2020

This is the third time I have ordered parts from you and I must say you have made repairs to my mower a breeze. Even with the virus you have been very timely and easy to communicate with. As layman repairman it nice to go through you diagrams to find the part I need. Thanks for everything.
Keith Hodges

Date of experience: May 18, 2020
California
1 review
0 helpful votes
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I ordered parts on a Friday. Paid the shipping (2 days ground). "On Trac" couldn't come thru at paid date. Didn't get them until 5 days later. I won't do that again.

Date of experience: May 18, 2020
Florida
1 review
0 helpful votes
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Great service!
May 19, 2020

EReplacement parts is quick with delivery of the right part at a fair price. I'll be back soon! I've become a regular, as it seems, something needs repairing or rebuilding. The website is easy to maneuver and read. I'm sold!

Date of experience: May 18, 2020
North Carolina
1 review
0 helpful votes
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The weed wacker parts I ordered came within 5 days - even with the mess Covid made with delivery systems. Thank you, eReplacementParts. Would use you again. Katherine K

Date of experience: May 18, 2020
California
1 review
0 helpful votes
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Good experience
May 19, 2020

After having trouble with a different company, I ordered parts from eReplacement Parts. What a difference. They were quick to accept and ship the order. They confirmed the order and kept me informed of status including tracking information. I am very satisfied with them and will do more business with them in the future.

Date of experience: May 18, 2020
Indiana
1 review
0 helpful votes
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Still waiting. No communication from ereplacement. Part was listed as in stock but obviously that wasn't the case. Disappointed.

Date of experience: May 18, 2020
California
1 review
0 helpful votes
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In the midst of the Covid crisis, eReplacement Parts came through FAST after our vacuum attachment had broken. With all the kids at home, you can imagine the state of our floors and how much we appreciated your speedy service.

Date of experience: May 18, 2020
California
1 review
0 helpful votes
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Have a several decades old Echo GS 2000 curved string trimmer for which I was totally surprised, make that "shocked", to find replacement parts available, and reasonably priced. Parts were ordered on a Sunday, and received that Friday. Now that's service during this pandemic!

Date of experience: May 18, 2020
Illinois
1 review
0 helpful votes
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Still waiting
May 18, 2020

We ordered on May 2nd and still have not received our order on May 18th. You advertise next day shipping and our order has not moved in tracking since May 8th

Date of experience: May 18, 2020
Michigan
1 review
0 helpful votes
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I got the parts I needed, they came in a timely fashion and they worked. Also your site was easy to use.

Date of experience: May 18, 2020
Colorado
1 review
0 helpful votes
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Needed a new recoil start assembly for our much used Honda mower. It arrived within a week of ordering - which I greatly appreciate (because the grass doesn't hold off on growing while mower parts are in the mail). The part took a couple of minutes to install, and voilĂ  - start cord recoils no more.

Date of experience: May 18, 2020
Texas
1 review
0 helpful votes
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Bo Vish says
May 19, 2020

The mandrel's did not have enough threads for the "new" provided bolt to start. My option was to hit the bolt head with a hammer, (not a good idea on aluminum) or use a tap.
I did the tap. The mandrel's-bearings do NOT come with a grease zerk. Good luck finding the right size.

Date of experience: May 18, 2020
Louisiana
1 review
0 helpful votes
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Ordered a $4.50 primer bulb for my t-254 h4 hybrid trimmer and it cost over $12 after shipping and it was the wrong part when I received it so pretty much a waste of $12

Date of experience: May 18, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+397
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