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Erasmusu Reviews Summary
The company faces significant challenges regarding its reputation and customer service, with numerous reviews highlighting a pattern of unfulfilled bookings and poor communication. While some customers note polite interactions with support staff, this is overshadowed by widespread dissatisfaction with the refund process and misleading information about accommodations. Many users report feeling scammed due to hidden fees and unresponsive landlords, leading to frustration and financial loss. Overall, the sentiment reflects a strong caution against using the service, as customers frequently express a lack of trust and support from the company when issues arise.
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Terrible service.
1. The website does not let you change your email address
2. They provide no refund, even though their software is problematic
3. I paid 35 euros for a listing, that nobody can email me about it and they refuse to refund me
4. Very slow response time
Get your act together.
Avoid, please...
I have to warn all of you despite all the good reviews that this is the worst ever rental company. I guess that unless you have any sort of issue with your reservation they are fine in the terms of their customer support etc. as being nice with the clients... but once you have to rely on them to sort of complicity they are a nightmare. The level of irresponsibility and their stupidness is of the highest quality.
There are so many other good rental middleman companies that you can use in these days...
Good morning Vuk S.,
We have confirmed that your request was solved in the past weeks.
Do not hesitate to contact us in case you need further assistance.
Best regards,
The Erasmusu Team
Do not book there - they scam people! And delete reviews!
I booked a room and shortly after that I got a notification, that this room is actually not available. I asked for the money I already paid, but did not receive an answer. Instead of the refund they gave me another room and shortly after (!) the booking I received a message, that I need to pay monthly bills (90) extra (!), which where not mentioned on the website. I cancelled within 24 hours (like they write in their terms and conditions). They wont pay me my money back. I needed to contact lawyers, my bank and different commissions. Furthermore I reported the case to the police department. Now I am waiting for the result of this process. I informed my university in my home-country and hope, that people wont get scammed anymore.
Good morning T. S,
Thank you very much for your feedback.
However, we would like to clarify that even if we do our best to help in situations where the student does not pay attention to the conditions of the ad, we can't be directly responsible for this.
We kindly remind you that the bills were not included and that this was shown in the ad before you accepted this new accommodation.
We also remind you that we don't delete any review.
This are moderated by the reviewing platforms because these, such in this case, contain strongly defamatory language throughout.
My colleagues in charge are doing their best to help. Do not hesitate to contact them if you need further assistance.
Thank you very much for your understanding.
Best regards,
The erasmusu team.
It's a very insecure service.
Moving to Turin, I needed a place in emergency so I booked a room, but I failed to see it was a shared room because information is poorly displayed.
The landlord didn't answer so I couldn't move in.
They take your money right away without even getting in touch with the landlord. So now I've been in Airbnb for a week, unable to get the 309 I payed them back.
Avoid if possible.
Good morning Antoine,
Turin is a very requested place and the team is doing their best to find you an alternative accommodation as requested.
If you prefer us to refund the payment please get in touch with the agent in charge of your booking and she will proceed.
I hope that you will find an accommodation soon!
The Erasmusu team :)
My first guest moved in. After 1 week I was still not paid. Erasmusu did not reply to emails. On january 6 in Montreal (!) the guest had to leave a place he reserved for 4 months and even though he paid to Erasmusu in full. They did not even reply to him!
Good morning James T.,
We have confirmed that your request was solved in the past weeks.
As we always mention during our landlord's registration process, the payment is guaranteed and safe always when the student has arrived.
However, some bank institutions need some time to send the payment to our customers.
Do not hesitate to contact us in case you need further assistance.
Best regards,
The Erasmusu Team
They scam people!
Even ex-employees admit that this is a scam business (reviews found on Glassdoor):
"they scam people... Since I stopped working for them I got so many messages of people that are super angry with me! The reservation got canceled and they never received any money... Also; they ask people to put positive reviews so never believe the 5/5 comments; these are comments from themself ;) (...) Stop teaching people to lie and cheat. Make a system that motivates workers and don't have to double cross people."
"The company only use free tools and tell you "doesn't matter about legal rules"."
"(...) they have to see a little bit of a cheater inside of you, then you will be inside" (concerning their interview process for new employees)
"The whole business model is kind of dubios (...)"
Besides my own bad experience with them and all the other negative reviews I've seen, this really confirms that this "business" is built solely around scamming students out of their money...
Good afternoon Danielle,
Thank you very much for your feedback.
We answer your request again on this platform.
As mentioned in previous emails interchanged with you, our colleagues in charge of your booking have done their best to help.
However, there are terms and conditions, which the student reads and accept before clicking on the confirmation button, we need to stick to to be as much fair as possible with all the parties implied.
Thank you very much for your understanding.
Best regards,
The Erasmusu team.
La disponibilità può cambiare da un momento all'altro. Mi sono affidata alla Chat della pagina, poi mi hanno aiutata a confermare la prenotazione. Servizio veloce e personalizzato, la consiglio!
Buongiorno Elisa,
Grazie per la tua bella recensione!
Siamo più che felici di essere stati utili durante il processo di ricerca di una sistemazione.
Se hai bisogno di ulteriore aiuto, eccoci qui!
Cordiali saluti,
Il team Erasmusu
I wrote in their live chat and an agent helped me to find an accommodation for my Internship in Italy. Then, another agent wrote me to manage the booking. Everything went good, the landlord is working with Erasmusu since years and the house is really nice. I would definitely recommend it.
Dear Clarice P.
Thank you for your nice review!
We are more than happy to have been helpful during your accommodation search process in Italy.
If you need more help, here we are!
Best regards,
The erasmusu team
This is an absolutely horrible company, trying to scam you by making up their own rules and hoping you fall for it.
After I made (and payed) my booking via Erasmusu, the landlord cancelled. Erasmusu refused to give my money back because they stated that i violated their terms and agreement by giving my email adress, which I gave AFTER I already payed them. If the landlord had confirmed, nothing would have been wrong but now he cancelled, they refused to give my money back.
It took me a lot of emails and contact with a lawyer to get at least the rent I payed back, but they are still trying to keep an administration fee. That is not only annoying, rude and in violated with their own terms, but also absolutely unlawful. I will continue to work to get my remaining money back, because these practices have to be stopped.
I recommend NOT to work with them and if they do try to scam you, do not give up too easily and inform the competent authorities about it.
Good morning Poppy,
Thank you very much for your feedback.
We are sorry to read your words. However, we would like to clarify as previously in our communications with you that once a student and a landlord use the verified system to confirm a booking, a private agreement to avoid the payment of the fees is not possible as this entails a fraudulent use of the platform.
A confirmed booking, also using our private message system, entails the lost of the administration fee as the service is understood as provided.
Thank you very much for your understanding.
Best regards,
The erasmusu team.
I just recently wanted to book a room via the platform. In the end, I have no place, and the platform is not willing to send my money back. I even offered to keep the booking fee for their efforts. But just random answers without.
I think I will never see my money again.
Good morning,
We are sorry to read your words and for your unrest.
We have checked the communication with our agent in charge and this has been made following our established procedure.
Once the booking was not accepted by the accommodation provider, other available options have been offered. As my colleagues communicated, once this happen and especially for a city like Helsinki, finding accommodation at a budget can be possible, but not immediate.
It is completely ok to start the refund process. My colleague has been informed and they will contact you asap to proceed.
Thank you very much for your understanding.
Best regards,
The erasmusu team.
Good service. They found me a room in a few days. They replied to my emails and helped me to communicate with the landlord.
Dear Anne-Marie,
Thank you for your words:)
We are more than happy to have been helpful during your accommodation search process.
If you need more help, here we are!
Best regards,
The erasmusu team
I booked accommodation and paid. Erasmusu said that they are keep trying to contact landlord. Later they suggested alternative to pick. When I refused and asked to refund they said
"We kindly inform you that in cases where the booking is not confirmed by a mistake made by the student, the student's fee won't be refunded (79). This ad had the information that was meant for women and it was booked in spite of this information being shown throughout. Are you sure you don't want us to keep on the search so that you don't lose the student's fee? If not, of course, you are entitled to the refund of the first month."
It's a scam, they change the information. Initially, they said they are not able to reach the landlord and asked me to book alternative. But, when I refused they come us with new story.
I will taking them to court. This fake website should be stopped.
They show cheap accommodation when you book they ask you to book other, otherwise you will loose money.
Good morning Gyanendra,
Thank you very much for your feedback.
We have carefully checked this information and it is clearly stated in the ad that the accommodation was meant for women and not for men.
The booking was made being aware of this condition and wasn't confirmed because of this.
As shown in our terms and conditions, this misuse of the platform can lead to the loss of the administration fee.
The payment of the deposit was released upon request.
Help to find you an alternative accommodation was offered throughout and denied from your side systematically.
Thank you very much in advance for your understanding.
Best regards,
The erasmusu team.
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Good morning Tolis,
We have confirmed that your request was solved in the past weeks.
Do not hesitate to contact us in case you need further assistance.
Best regards,
The Erasmusu Team