Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Equifax has a rating of 1.5 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Equifax ranks 59th among Credit Reports sites.
We monitor reviews for authenticity
Great service if you are paranoid about your credit, but it's impossible to cancel the service. The phone numbers listed on their own website for cancelation are invalid. I had to close a longstanding credit card account just so I wouldn't get charged anymore... By the way Capital One was the credit account and they refused to reverse the charges.
Placing sensitive credit information of 143 million people at risk is both scary and sad. It can turn the lives of many people upside down. Preliminary reports say this could have been avoided had this big sleeping giant been more proactive in maintaining adequate safeguards.
Granted Equifax provides important credit information and financial services to the business community, it has often acted with an air of indifference and callousness. It was found by the Consumer Financial Protection Bureau (CFPB) for violating Dodd-Frank provisions by deceiving consumers into buying bogus credit programs. Prior to that, they had a round with the Federal Trade Commission (FTC) by delaying actions when consumers complained to them. These are the hallmarks of a ratings agency with almost monopolistic power. They've been around the longest since 1899. It's about time they understand how it feels to have your own ratings go down the toilet.
I know of instances where trying to get them to resolve minor credit issues was met with such resistance that the CFPB had to come to the rescue to force them to meet the minimum standards of a credit reporting bureau.
In the final analysis, this should be a serious wakeup call to everyone about how important consumer watchdogs such as the CFPB and FTC are in providing a voice for the average person that finds themselves at the mercy of the likes of Equifax that was apparently asleep at the wheel.
These guys are bad as are all of these credit companies. I tried to cancel my services with them, which you can't do online. I called the number and waited a long time and was hooked up to an Indian guy. No offense to Indians but I kept getting the hard sell from this guy and after getting really angry he said he would cancel my service. I got a cancellation notice and then I also got a renewal notice for the same service. They give you an email to send comments but it doesn't exist. Really bad company. Don't do business with these people. Experian is just as bad.
They are only interested in making a buck from you. There is no way to get a free credit report and getting information without paying is impossible. I tried to dispute one item that Equifax had that TU and EXP did not show and it kicked me off the server. I tried again and got locked out from the "dispute" page saying that the information I provided in the security questions did not match. I know what I was paying for my mortgage and car loan not Equifax apparently. Once it locks you out there is no way to get back in and all it says is to fax my dispute with a copy of my driver license. It is probably sitting on the floor in their basement under countless of other disputes that other people are forced to fax in. Its been a month and I have not heard anything! There is a phone number on the website to call but it says you must provide the 10 digit dispute number which it won't give you because you need to get their credit check plan for $17 or premier plan for $20. I think that Equifax planted this information on my report because it is only listed under medical with no information as to who is claiming this debt. I did manage to track down the address and phone number to this claim for $239 and they have the wrong information about me and my son. This company Escallate out of Canton, Ohio said it was from Saint Rose Hospital which I did go to. So I gave them the benefit of the doubt and called the hospital about past unpaid medical bills which they could not find any and if they did it would of been $25 for my deductible since I carry blue cross. I asked the hospital if I didn't pay and it went to collections would they use this company Escallate and they said they only use Grant and Weber. So I called Grant and Weber which is located next to the hospital and they have no record of me and I found out they do not sell unpaid debt to anyone else.
There seems to be little recourse and I feel helpless about this. You can look up Equifax on consumer reports and see about similar issues people have.
Answer: You are entitled By law, to receive your credit report once a year for free, and it includes all 3 agencies. Be wary of paying for your report, they typically enroll you automatically in a yearly subscription, without proper notifications. There was a class action suit a few years back about this very thing. You can get your Equifax and TransUnion credit reports for free from CreditKarma.com
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account