Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast and efficient as always
The website was very easy to use and my order came in very fast.
Wonderful and fast. I would have bought more but you didn't have the striped baseball knickers I needed!
Shipping is way over priced!
I really like the different shipping options available at time of placing items in cart.
Great as always!
My son loved the soccer bag. I'm happy to have a bag that I can store all of his gear in efficiently. Easy online ordering!
Easy, fast, price and product were excellent.
Great
Quick and easy
When you call it "one-day shipping" or "two-day shipping" is should mean the items arrive in one day or two days. You cant say "one-day shipping - will arrive in 5 days" that simply isn't reasonable and quite honestly sounds like false advertising. I understand that these items come from a supplier and you don't keep inventory on a lot of stuff but if that's your business model you should make sure you have the logistics in place to deliver goods in the time frame you charge for, or if you can't figure out the logistics, then change your delivery options to reflect the actual time of delivery so I'm not paying $60 for 5-day delivery. There are way too many online retailers for customers to choose from and speed of delivery is one of the most important buying factors to consider. With all due respect, the items do come faster than they say but I still have to pay and extra $40 to ensure they arrive on time. I am happy with everything else that epic does, but that part is important enough for me to look elsewhere.
Great hat, great value, excellent quality!
Runs very small. Also, when you put them on and the material spreads out there is white where the dye didn't get between the fold in the material.
This is my second order and so far so good
Prompt service and fast delivery
Product was cheap, very functional and delivered faster than I expected. I will order from Epic again.
I was satisfied. Thank you
I had previously ordered from another "discount" company, but their shipping charges were so outrageous that their discount didn't matter. I was able to place the same order with Epic for $50 less than the other company.
...
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

