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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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My experience with enterprise was outstanding. I can't think of any thing they could have done to make it any better. I had wonderful customer service, a perfect car, and a super simple pick up and return. I highly highly recommend. 5 plus stars!
Andrew and Bailey were extremely professional and helpful throughout my rental experience. The car received was very nice had all the bells and whistles.
Thank you so much for sharing your positive experience, Cat. We're delighted Andrew and Bailey provided professional and helpful service, and that you enjoyed the quality of the car. Your feedback means a lot to us. - Lisa
Enterprise is busy, but the staff are responsive, professional and polite. Thanks Jasmine for all you do to make the experience less stressful.
Hi Leisa, thank you so much for your kind words. We're thrilled Jasmine and the team could help make your experience smooth. - Lisa
Customer service very good
Vehicle was alright, side assistance sensors were off a bit. The seats were very uncomfortable with zero lumbar support.
Thank you for your feedback, Tim. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Easy to rent, view vehicles, pick up and drop off. Everyone was kind and very friendly! There is a good variety of cars/trucks to choose with good pricing! Lots of locations help as well!
Thank you for your feedback, Andre. We're glad to hear you found the process easy and enjoyed our vehicle selection. We also appreciate your recognition of our team and rates. Looking forward to seeing you again. - Lisa
From start to finish enterprise takes care of everything. They also give you a choice at what vehicle you would like which is fantastic. The employees at the north port location are top tier and always take care of whatever you need quickly. Very good experiences renting here monthly.
Thank you, Brandon, for your wonderful feedback. We're glad to hear that our team always provides you with excellent vehicle options and quick service. Your positive experiences motivate us, and we look forward to seeing you again. - Lisa
This is the second time I received a car with 3/4 tank full. It is very difficult to match the gas level when dropping off. Last time I rented, I dropped off with the same level as received but yet was charged $12. It's almost like they disregarded their notes that they didn't give it to me full. This time again, I received it 3/4 tank full, I dropped off a nearly full tank, but yet it's policy not to pay me back for the amount of gas I put in above the received level. Either way enterprise wins.
Thank you for your feedback, Melanie. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I had asked for a 4wd vehicle w snow tires. Instead I received a 2wd truck w tires that did not pass the traction law in Colorado. I slid in the truck and had to be towed by the police. It was horrible. I did get switched out for a different vehicle but you all know better than to do this. When you call Enterprise you listen to your lingo while you're on hold. It talks about being confident in your rental vehicle and that is total bs. I received a nice phone call about switching out my vehicle but this should have never happened from the beginning.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
I've always had wonderful experience with you guys at the store and very courteous very respectful and it's always in and out
Thank you, Carla. We're thrilled to hear you’ve consistently had great experiences with us. Your feedback about our team’s respect and efficiency is appreciated, and we look forward to your next visit. - Lisa
Loved the cars. The are new and clean. It was so easy to check in and out. The rates are fabulous. The staff are so nice, helpful and make sure you are satisfied. I would never rent a car from anyone else no matter where I was or why I needed it. Thank you Enterprise for such a great experience.
Thank you for your wonderful feedback, Shawn. We're thrilled to hear you loved our vehicles and found the check-in process easy. Our team is dedicated to providing great experiences, and your encouragement means a lot to us. We look forward to seeing you again. - Lisa
Everything was great. Service manager was informative and considerate. I was given the size car I requested. It was clean like a new car and easy to drive. The service of picking up the car at the repair shop was a special bonus for me.
Thank you for your feedback, Julie. We're glad to hear that your experience was exceptional and that our team met your expectations. It's also great to know you appreciated the car's cleanliness and the convenient pick-up. - Lisa
My overall experience with Enterprise Rental car was Excellent, the people that worked there was very Knowledgeable, Friendly, helpful and Professional, the men who worked with having the car ready for inspection and delivery was Professional also.
Thank you for your wonderful feedback, Jacqualyn. We're thrilled to hear that our team made a positive impact on your experience. Your kind words about their professionalism and friendliness are appreciated. - Lisa
The lady who checked me in was friendly and wonderful even though there were a line of people waiting. She maintained her composure and served everyone with a smile.
Thank you for your kind words, Rick! We’re thrilled to hear about your positive experience with our team. Providing excellent service, even during busy times, is our priority. We appreciate your support! - Christina
The small team at The Dalles site does a great job led by Luke who drives 70 miles each way to get there and is/was totally friendly and capable.
Thanks for your fantastic feedback, Tony! We're thrilled to hear that Luke, and the team made such a positive impression. We appreciate their dedication and are glad you had a great experience. Looking forward to serving you again! - Christina
Great experience! Professional and courteous! Also, the vehicle I drive was immaculate. I will definitely use Enterprise in the future!
Thank you so much for your kind words, Joe! We're thrilled to hear you had a great experience and enjoyed our service. We look forward to serving you again in the future! - Christina
Pisgah Forest Enterprise continued to exceed expectations with the professionalism and timely fashion of renting vehicles. I rent vehicles about 1-2 x's per month, and I highly recommend!
Thank you, Ryan, for your fantastic review! We're thrilled to hear that our team is consistently exceeding your expectations. Your recommendation means a lot to us, and we look forward to serving you again soon! - Christina
Kevin in the Morton IL office did a great job taking care of us. He went above and beyond in rectifying the one small issue we had. We will definitely rent from him again as the need arises.
Thank you, Roger! We're thrilled to hear about your positive experience with Kevin. Our team strives to provide excellent service, and it's great to know he went above and beyond for you. We look forward to seeing you again! - Christina
Great job overall. Car was ready, check in process smooth and easy. Curtis was friendly and did a good job getting me checked in and into a nice car. They even gave me the option between two vehicles.
Thank you for your fantastic feedback, Gabe! We're thrilled to hear that Curtis provided friendly service and made your check-in a breeze. Your satisfaction is our priority, and we appreciate you sharing your experience. Looking forward to serving you again! - Christina
Got a great vehicle from Enterprise. Staff is professional and helpful. The process is smooth and quick. Part of it can be done online.
Thank you so much for sharing your experience, Mary. We're thrilled to hear the staff made your rental smooth and convenient. We look forward to your future journeys! -Christina
The two gentilman that helped us at the Albany airport Enterprise were so helpful and friendly. We came in a snowstorm and the weather all weekend was going to be very snowy. They made sure we had a safe vehicle to drive while we visited. Give those boys a raise. They went above and beyond for us.
Thank you so much, Tiffany, for sharing your experience! We're thrilled our team members were able to ensure you had a safe and positive visit during tough weather—they truly work hard to go above and beyond for our customers. We'll be sure to pass along your kind words and encouragement! -Christina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth, thank you for sharing your outstanding experience and for the recommendation. We're thrilled to hear the service, vehicle, and process all met your expectations so smoothly. - Lisa