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EnergyBillCruncher Reviews Summary
The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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I really can't rate this experience, because I just sent the e-mail.
I think I need a representative of your company to visit my home to see what my needs may be and if this is a good idea.
Allison Orton
Excited to see how much I can save and to see if I can get it with no money down.
Couldn't find my electric provider! We pay the City of Livingston for our electricity but it's not an option, I saw that it provided 3 options so I guessed at which I thought it may possibly be!
Little bit uninformed about what it is before you get our information
I don't want to talk with anyone... I'm deaf and assumed that the information would be on the screen once I put my information in. How disappointing!
This is quite neat. I'm old but easy to understand
Simple and easy-to-use very nice to no some people make simple stuff simple and no complicated.
Just checking on quotes don't need the call from any company.
I've provided you with information, but have not received information from you. I evaluate based on the results.
Dont like the bull $#*! let me see savings or cost without you contacting me
No real information yet and a company we checked with started high and then dropped 25,000 not good business looking for a honest bottom line cost in the beginning
Easy to follow, came as a pop up. Have had a sola heart solar water since 1996 works great! Have 100% South facing roof 60 x20 metal. Plenty of room...
I was expecting to be told an indicative price but what you have done is falsely gather my information to pass on to sales companies. I never said I wanted that I just wanted a rough idea of the cost. I am very disappointed and will now have to field call from sales
I ask if I were hitting soloer pawer how much would it cost a moth for lights
Do you have a system that I don't have to put on my roof
I just wanted a quote not having to put in all kinds of personal info
I was impressed and it was very easy to understand
Website used to gather personal information without providing the information up front. Seems like a big sales pitch. No cost installation is probably a scam
I didn't complete guestionaire to purchase solar panels. I was only inquisitive. Did no choose
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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