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EnergyBillCruncher Reviews Summary
The company's reputation is mixed, with positive sentiments highlighting the potential benefits of solar energy and a generally knowledgeable staff. Customers appreciate the concept of solar solutions, especially in light of rising utility costs. However, significant concerns arise regarding the customer service approach, particularly around communication, transparency, and responsiveness. Many reviews express frustration with the initial qualification process, perceived delays in service, and inadequate support for specific living situations, such as those in trailer parks or condos. Overall, while there is optimism about solar energy, the company needs to enhance its customer engagement and clarify its processes to improve satisfaction.
This summary is generated by AI, based on text from customer reviews
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Just tell me if I qualify! Instead of harassing me with phone call after phone call.
You are taking information and not telling me anything. I don't want a bunch of salesman called in my house. I thought you could take the information that I gave you and tell me if I qualify for something.
They started asking about insurance I did not inquire about insurance
Very good experience and message today your solar any good for home
I have dealt with Surun before,and was displeased by the general desinterest I witnessed.Sure they are probably bored with their jobs at this point,but they need to act it out if that is the case.The employees that I met personally were also poor communicators to say the least.Screen the group you go with to avoid these screwed up and unwarranted setbacks.
To me it is a blessing but I don't know anything about solar
I have seen some in passing through places.High
My husband passed away 9 months ago and I'm struggling with my bills I'm in my 60's and not in good health.
Though particularly higher than most I hav had in the past I have no complaints.
Quick and easy and hopefully will save me money or none at all.
Very smooth & easy?. We have no solar. It popped up an the word savings. Made me stopped to read it.
Great information and easy to apply no problems, wanted to see if they have offers in my area.
Not taking a phone call. Want estimate online. Hate bait and switch.
Great it was quick and easy to fall all the directions and understand what you were saying although I am wondering when you're gonna hit me with what that's gonna really cost am I gonna have to buy it and somebody installed it free or what? Thank you.g
Just starting an inquiry. Was provided with a company name. I may have more to say when I speak to people at the company.
Your site provides no information on calculating my home solar needs and only acts as a data collection apparatus to data mine my information and forward it to connected companies. This was useless and will be reported to the BBB for false advertising.
My light bill is to high and just checking to find out how I can lower my light bill,I had to put in a a new furnace in 2024
Made an appointment to go over the options.
My time was wasted
No show / text came 30 minutes before the meeting. Very poor. Service.
It makes me happy to see that someone is looking out for us little people
Concise information requested. It was to the point. Response requested was also to the point.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members