Joy BuyReviews 33

We ordered from Joybuy through Walmart. Package was basically destroyed when received and the product had some kind of corrosion. Unacceptable to say the least. Have made contact with Walmart and also tried contacting shipper (FedEx) Nothing!?!? Will never order another thing from Joybuy again if not resolved and this just another reason not to use FedEx.

Ordered 2 cute backdrops for office decoration and received them quite quickly. Unfortunately I received the wrong print though the colors and quality of the vinyl were very nice. Joybuy Customer Service was easy to work with and quickly got me a refund. I've already submitted my reorder and they let me keep the prints I received in error so I will pass them on to someone else to brighten their space during the holidays. First time ordering from them but won't hesitate to order other items in the future.

I was ordering from Walmart, without knowing that Joybuy is the actual company that the items were from. It's been about 1 month, several inquiries. Still have not seen anything, they always say 3-5 more days, but always come up with more excuses. I will never buy from them ever again.

This company is using Walmart to siphon their customers, offering below market price products, and then never delivering. They have changed their name from joybuy to bigbolo.
I purchased six books from the Walmart site, and this company says that they delivered the products, only I live in a security building where everything is tracked so it's very clear there was absolutely no delivery. It is yet to be seen if I'll be given a refund from this scam

I ordered product thru Walmart. Item was NEVER DELIVERED. After numerous emails to Joybuy, a JD.com company, there was NO RESOLUTION. I would get an email stating they were working on it and would get back with me, then a few days later they would send another email that the case was being closed due to lack of contact. After two months of trying to deal with Joybuy, I escalated the issue up the chain with Walmart and they graciously issued a refund and were very apologetic for the lack of service from Joybuy. I will NEVER order from JD.com or Joybuy again and I am on a mission is to post the information everywhere I can.

I ordered a cell phone two weeks ago, The listing said shipping will be conducted with 7 days, it's been two weeks now and no news. Contacted seller 6 times, no response. Sent email to JD.Com customer service 4 times, no response, 5th time they said please contact seller when I already told them that he's not responding to me at all. After that no feedback since. I am not sure if my item will ever ship (maybe a dodgy seller) but atleast jd.com should have done something about it. Never again.

Edit: Finally my phone has shipped, however I never received any useful correspondence from seller or JD.

This is the worst online retailer available, feedback cant be given to sellers, products dont get shipped, will never use their service again.

Horible service avoid them at any cost, i asked for a cancelation of my order, 3 days later and no paypal refund they seem to forget to refund the money i email them back to get this reply
Dear valued customer,

Thank you for shopping at http://en.jd.com

(Regarding your recent order *******381, the refund will go back to your bank card which is linked with Paypal directly.

The refund period for debit cards is 3-5 working days and for credit cards is 10-30 days. Please be patient and feel free to check your account.

Please feel free to check it in your bank account. If there is any problem with it, a contact with your local bank will do some good.

We appreciate the opportunity to provide you with our highest quality of service.
If you have any further inquiries, please do not hesitate to contact us.

Sincerely,
Lareina
Customer Service Team) Really? When you cancel an order via paypal you just refund the paypal of the order, no 5 days or more.
Just avoid them at any cost i am gonna go via paypal.