eManual Online

Horrible experience. First, the download didn't work, then after a full week of dealing with the support team, I still didn't have a working product. The information they provided me through email was wrong and the support person tried blaming it on me. They claim to offer a full refund and even told me at the beginning. But even after not having a working product they refused to give me a refund and I can't get a response from anyone. Plus their phone number doesn't work, I would recommend taking the risk I did.

I ordered a manual for my 2000 Mercedes c230 (W202 chassis). I received a download for a 2001-2009 c230 (W203 chassis). When I sent an email notifying them of their error, a response came from someone named Bojan telling me that the manual sent to me was for a C230. He ignored the fact that it was the wrong years and wrong chassis. I sent a second email telling him that the 1994-2000 c230's were totally different cars from the 01-09 c230's. His response was to ask me for my cars VIN number! I told him that this was not necessary because my car definitely is a 2000 c230 W202, and the manual that I received definitely is for a 01-09 c230 W203. He again asked for my VIN number, and I just sent an email asking for a refund because he either doesn't care or is incapable of understanding the difference between car model years. This issue should have been resolved effortlessly, instead, they seem to have incompetent people working for them. I will also be filing this with the Better Business Bureau. If this is being read by Support at e manual online, my Ticket ID was: CVV-840-******* so that you can see the email lunacy customers have to endure for such an obvious simple matter.

DO NOT ORDER FROM EMANUAL! I ordered a manual for my specific vehicle. Once I paid, I received a confirmation email, however, the download links for my purchased item wasn't available. I emailed customer service to obtain the download link. After 48 hrs, Rahul finally responded with the link. To my surprise, it wasn't for my vehicle. I then asked for a refund. I got a response email from another employee named Bojan asking what was the year, model, vin, etc of my vehicle. At this point, I looked to review sites and found that this happens often with this company. I replied to Bojan asking for a refund as well. I received another email from another employee named Shawn stating that he was passing my info along to someone else to handle the refund. NO ONE EVER GOT BACK TO ME. I sent a follow up email a few days later, and again, didn't get a reply. Thankfully my bank is now handling the matter.

I own a Deutz D5206 4WD tractor, the front wheel drive of the tractor stopped working. I needed a manual to fix the problem.

I went to EmanualOnline and found a manual that looked like it would do the job. It listed in the item covered by the manual Front Wheel drive

I purchased the file (manual), Order #******* Deutz D5206 Workshop Service Manual Repair, Cost AU$26.99.

I downloaded and read the manual. To my horror, the manual did not have the section on Front Wheel Drive. Thinking that I downloaded the wrong manual I went back onto EmanualOnline and found another manual, showing that it has a section on Front Wheel Drive. It was listed as, Deutz D5206 Repair Service Manual, so I purchased that manual, Order # ******* for the cost of AU$26.99.
After reading these manuals I found that the Deutz D5206 Workshop Service Manual Repair and the Deutz D5206 Repair Service Manual are the same file. Both files finished at the same point, half way through Re-Assembly of Gear Shift Cover. Four repair section that are listed in the manuals are missing.
Now to Support Team, I have been in contact with the Support team seven times. I have also had contact with 3 personnel, Rahul Ticket ID #OTO-*******, Richard Ticket ID IOH-815-*******, and Bojan Ticket ID IOH-815-*******.
Except for the first email, all of the six other email's the reply's is: "It seem that you have the best manual for you case" or "I would suggest reading through the manual to lean more".
I have asked direct question about the file that I downloaded and a request for my money to be refunded as I thought that I was purchasing a complete manual not a half of a manual. All I get is one-line answers listed above.
SCAMERS

Anthony

I purchased a tractor repair manual and received a link quickly for the download. However, I was not able to get either the Download link or the Dropbox link to work. I tried on 3 different family computers with Windows 7 and Windows 8 operating systems on them. I contacted customer service several times and even with their prompt replies, I was still unable to download the link. I happened to have to travel and tried again on a hotel business center computer with a newer operating system than anything I have ever used before and the download worked immediately. Now I had the issue of getting the PDF off the hotel computer and sent to my own. I did get it to send a link through email that I was able to open at home with no trouble. The manual is just what was needed for our tractor.

The manual I bought doesn't cover the model as its description in the product detail. The customer support is also sucks! I sent thousends of email and get nothing! I will recommand anyone who considering the emanualonline to get another options.

I ordered a parts list for my car but it didn't have the information I needed. Customer service helped me really fast and let me download a completely different (and much bigger) document, also helped with download instructions, car VIN number search, everything. It is not often that you get service like this. It is always difficult to get exactly the right thing, and the more important thing is the service when you have a problem.