eManual Online

Paid for a Mercedes Workshop manual. I downloaded the 20GB file and followed the instructions for opening an OVA file. Then the problems really start. Mid download of something called Virtual Machine Software it says I need to download an newer version. I click on that, and now my pc locks up. A restart shows a virus alert, the task manager gets reeeeeaaaal slow opening up and my pc becomes unstable. There is so much work you need to do to be able to open this file that I just couldn't get there. Too many steps, errors along the way and I had to uninstall the VM software to get some sort of stability back. I never did open the Workshop manual- I couldn't. So the customer service stinks and refuses to refund my payment.
This company provides a product that is NOT plug and play. You have to do a lot of work installing other LARGE programs, Tweaking settings as you go. They do not have a consumer friendly package to download- Be warned!
If you want to use it make sure you have a PC expert nearby who can fix the problems. Really stinks and I lost my $. Their customer service page also shows a Washington DC address with an Iowa Telephone number that is identified on the internet as a spammer. I should have done more research before paying for this nothing product.

Ordered an Adly Apache RLX 100 manual, the pictures weren't as clear as they should be I wasn't happy with the quality for £20! I registered my complaint to customer services requesting a refund as it clearly states on the website that I have a 14 day guarantee however the "customer service" staff have shunned me off with their difference in opinion about the quality for money and will not issue a refund due to the suggestion that I am still using it. Can't get what I'm entitled to incredibly poor service.

We spent ours Downloading files and emailing this company, They sold us 2 PDF files that were useless for doing a keyword search. Then we ask for a refund. That started 3 more emails and more downloads. The last file they sent us would not even load on our system. It crashed our network twice. After that we deleted all the files we downloaded from EmanualOnLine.com and purged our computer of all cookies they sent. The next Day we filed resolution complaints with PayPal.com. For a full refund. Dragoni of (BFB)

I purchased an emanual yesterday for my Ford E450, received an instant download that came with a. Ova format that required you to download another app Virtual Manager to open the files. Downloaded app, opened files, and the program keeps getting stuck. I have emailed the company 4 times requesting a word/ pdf formatted manual so that it is easily accessible on my computer and phone to work on my rv or a refund if they cannot. I have received just as many emails for the VIN number, remote into my computer,... everything but what I asked for. Had I known it was not a standard format, I never would have purchased it.

I purchased a manual for my Isuzu truck that was supposed to be a complete coverage of the vehicle.

HOWEVER >>>NOT<<<<

It totally DOES NOT have one shred of information on the engine electronics like electrical diagrams, principle of operation, component locations, troubleshooting, >>>>NOTHING, ZIP, NADA<<<<.

The most critical and important information one would need on any vehicle, and not a single spec of it was in the manual. Mostly screw and bolt removal and replacement. I don't need a manual to tell me how to remove bolts. I need real and informative technical coverage that is useful for repairing and maintaining the truck. I can get the screw and bolt stuff from Chilton, if I wanted and I don't, which is the ultimate for the NOT useful information department.

And the email responses from the "Customer NOT Service" department were cryptic, asked the same questions over and over and went nowhere.
So I asked for a refund and NOPE "you already downloaded it so we can't give you a refund". WHAT? How would I know that the most important information on the vehicle was missing unless I downloaded it and saw that there was nothing there.
DAH!. >Stupid<
So I give them negative 10 stars for the worst service on earth.

The site misrepresents what you get. I expected a organized, complete, indexed manual. Got none of those. I'm a Mac user with safari, apparently not compatible with downloading manual. The help guy did try very hard, said it was a simple process. It is NOT. My experience with "downloading" is low so maybe some of my fault. Would not recomend getting unless you have extensive experience downloading. What got was a bunch of pdf's with no index.
Update: After significant effort was finally able to get a usable product, which is very good. Needed to download another browser to get it to work, per the help guy, amongst other downloads. Product 5 stars, download process 1 star, should be easier.

It says E90 all models but once you download the pdf you realize that there is no 320I. So then they send you a 15 Gb OVA file that you download and read through virtual box which has hardly any info on it that is actually useful for car maintenance. Don't buy it!

I ordered a Marine manual from them. When I opened it was Vehicle Manual with no marine content for the engine. There add called it a Marine C78 manual. The content of this manual did not contain the seawater pump turbo exchanger fuel pump and wiring diagrams that I needed to do my job. I tried to get the correct info needed as the manual was advertised. I found them to be impossible to deal with and never received the info $#*! advertised. They refused to credit their mistake and or give the info I required. Bad people to deal with

Gordon Heal
G&M Diesel ltd/
Buyer beware

My name is Dean Judd. They are being petty and LYING and are deceitful. My order number is ******* and my dispute claim is Ticket ID: LCH-******* and my PayPal claim is Case ID: PP-D-*******.
As others have said, once receiving a manual and realizing that it's available for free on another site, I asked for my money back and they refused. I've been in a paypal dispute with them for 5 days and they respond with snide remarks.
They offered me another manual days after I finished the job I was working on, and I tried to download it but it was going to take 6 hrs to finish. Halfway through, the download failed and was never finished.
When I continued to ask for my money they said no cause they sent me another manual and "could tell I downloaded it"
I have photos showing that it failed but they still won't refund me.
HORRIBLE CUSTOMER SERVICE!
Poor business ethics. All because of $13.

Like several others who have filed complaints, this company is not honoring its refund/return policy. From the website "We offer a 14-day money-back guarantee for ALL products. If you have downloaded the manual within 14-days and you are not happy, then we can either offer any other manual up to the same amount or offer a store credit to your eManualOnline account in the same amount." I timely (within 15 minutes of download) raised an issue with the product I received. I intended to purchase a repair manual and I ended up downloading an owners manual. A document, by the way, that is available for free at the manufacturer's website but for which emanualonline charges $14.99. In any case, I requested a store credit so I can pay the additional mount for the service manual. They refused despite their published return policy.

I ordered a pdf service manual for my 2012 Nissan Rogue and received a manual that was incomplete / missing many sections.
Their solution to resolve this was to offer me a Windows based software version for my Macintosh computer and I would have to run some virtual machine software just to load it up. This was not an acceptable solution so I asked for a refund. They denied the refund and now I am out $25 and do not have the pdf manual I ordered and paid for.

Since 9/2/19, the date I was charged for a phantom manual, I've been given links for the download of a 13gb. Ova file. They requested a download manager program for this 21hr download which never completed. Ever. Then to use the. Ova file that didn't download they suggest a virtual machine program. Doesn't work. Then they want to do a remote assist to help me. On the appointment time the EMO Bojan was in "the hosiptal". Next appointment EMO Bojan states that the power is out in his building! Really? Anyway I never got my manual from them. I purchased one from Bentley. In the last week I asked that if they can't give me my money back then in the spirit of the holidays, donate the money to a charity. Their reply is that they want me to start the download process all over! Merry Xmas all you fine folks at emanualsonline.