ElectricGeneratorsDirectReviews 25

I ordered a Generator from Electric Generators Direct who Unfortunately uses you as there Carrier I was told I would get a call 11/6 telling me when it would be shipped so I can be there on 11/7., 11/6 came and went no call from your Company so I called 11/7 and was told they had no Idea where it was and they call me back so I waited 2 mores days no Call again. So I called and was given the same Scripted response they would check and call me back, So I waited 2 more days and again no phone call.And called a 4th time got the same response that they would put me in the Q for 4th time and get back to me. Under what circumstance is this Customer Service in Any way.The 4 people at your Company were Very Rude to me because I kept asking where my Generator was and No one would Call me back or give me any Information that some who works there is going to help Me.
After your Carrier lost or stole my Generator you have a Jim fellow call me and tell me if I wanted try you again it will be another month or more before get my Purchase or at all. And he Offered me to upgrade from $1,000 Generator to a $2,500 Generator. That's was my only Option I had. So that's the way your Company makes it right, Really that's the Absolute best you're capable of, this is how treat a customer that gave $1,000 and got nothing in return.

I ordered a backup generator to be delivered, I have waited for two different delivery appointments, and now they have just showed up and told me they only deliver to the curb (my driveway is 300ft long... so how am I supposed to get a 650lb generator down the drive on my own... that's why I paid for delivery!) I called Electric Generators Direct and they told me "we only deliver to the curb its on our website" I went back through their website and the purchase flow and there is no mention of this at all... now they want to bill me $500 to return as generator they can't deliver... and they were rude about it. Fortunately I bought it on my Amex so the dispute will be resolved. But save yourself the hassle and buy your generator from a reputable dealer like a Home depot or Costco, not some rinky dink outfit with a website in BFE which is pretty much what this experience would indicate Electric Generators Direct is.