ECG UK

I had to return a phone within its warranty period, the phone was found to be faulty and returned to the manufacturer who said it was unrepairable. So far this process has taken 3 MONTHS to get a replacement phone.

They tried to give me a refurbished phone in a different colour as replacement, which I have refused.

Their customer service is unparalleled in its ineptitude. Communications have gone ignored. Questions unanswered. I have asked repeatedly as to how to make a formal complaint, yet never received any information. My only conclusion is that they don't give a damn about customer service and experience.

I am still waiting for my replacement phone...

Based upon my experience I would never use or recommend this company ever.

UPDATE 28/6/17

I got my replacement phone! Yay... nay - they sent me the Blue Refurbed phone that I rejected and not the New Black version that they said they would send... these people tell their customers porkies and do whatever they want

SERIOUSLY ABYSMAL CUSTOMER SERVICE.
LIKE MANY OTHERS I WANTED TO CANCEL MY ORDER WITHIN MINUTES OF REALISING THIS COMANY IS BASED IN HONG KING AS OPPOSED TO THE UK (AS THEY MISLEAD EVERYONE WITH A. CO.UK WEBSITE).
I WAS TOLD THAT IT WOULD TAKE 48 HOURS TO PROCESS MY CANCELLATION SO ID HAVE TO WAIT FOR DELIVERY AND RETURN THE ITEM. AN UTTERLY RIDICULOUS STATEMENT.
I WAS PROMISED A £10 REDUCTION IF I KEPT THE PRODUCT. DESPITE SEVEN EMAILS ASKING FOR THIS REDUCTION, ZERO REPLIES. SERIOUSLY AVOID THIS COMPANY IF YOU HAVENT YET PRESSED "BUY".

They kept me updated with my order. But that was it. After dispatched i could not communicate with them. They don't have a Phone number hence email is the only option and time zone difference does not help the case. They manged to mess up my order big time by not putting exact details on the Cover ex. Door number my name. Hence delivery company could not deliver 3 days in a row and then it was held at depot for a while.
It is not UK retailer hence it will not covered by many uk laws. I DO NOT RECOMMEND THE ABOVE COMPANY. PLEAS SEEK SOME OTHER WELL KNOWN OR REPUTABLE COMPANY WHO CAN COMMUNICATE WITH YOU.
I LEARNED MY LESSON NOT USING A UK RETAILER, I HOPE YOU DONT HAVE TO.

Having left a 100% fantastic review for a previous order i have just experienced a very poor situation in contrast.
I ordered a X100F Fuji during one of their 'Flash" sales, paid and waited eagerly. 3 Days later i was sent a very standard email saying that my order was cancelled and i was being refunded. They are still advertising this camera and it shows in stock.
On emailing 'Alice' at eglobal, i was informed that some stock had been 'damaged' and that they were cancelling orders - i wasn't asked if id be prepared to wait for new stock or any alternative solution? Maybe Fuji have stopped making this model?
All in all a very poor, un personal service and i will not be attempting to buy from this company again.
Communication is lagging and slow (days to respond) and i would suggest for peace of mind that you buy somewhere else

Attempted to buy an Android Media player and expected it to arrive within a week at most which i perceive to be normal. Contacted eGlobal who stated that they can require up to 21 working days for delivery... thats 21 working days which is over 4 weeks. When they finally attempted to deliver on 2 separate occasions while i was waiting at home they never arrived and instead i received notification that an attempt at delivery was made and a message left by the courier. This is a fabrication and i have requested a refund... still no refund received after a week=diabolical

To cut a very long story short, I bought a Samsung Galaxy S7 Edge from these characters in Aug 2016, soon after it became faulty and from doing a bit of research it appeared to be a common fault with this phone and should have been easily repairable. I sent the phone back to Hong Kong in Dec 2016 and they have had it ever since!

They initially said they were going to repair it
Then said it couldn't be repaired
Then offered me vouchers
I said I wanted a refund, replacement or repaired phone
Then it was stalemate for a bit
I then contacted Samsung and found out the phone was still covered under warranty
I asked eglobal to send the phone back to me as I was going to send it off to Samsung for warranty repair
Then all of a sudden eglobal said the phone could be repaired
And that's the last I heard from them!

They have had my phone and money for 4 months and I have now reported it as a theft to Hong Kong Police and HK Trading Standards. I shall also be reporting them to the UK authorities. It seems suspicious that as soon as I found out that the phone did have a Samsung warranty, all be it in Omman! That they then said the phone was repairable again... I then I've heard nothing more

Remember this motto if you deal with eGlobal. It may be a UK website address but they are based in Hong Kong. I ordered a camera and failed to follow my own Golden Rule of not dealing with the cheapest supplier. Everything seemed to be nice and straightforward until the camera arrived and I set it all up only to find that it was a Japanese model - AND it stated on the box "Not to be sold outside Japan". Using eGlobal's automated complaints system was less than satisfactory and they just prevaricated. I got my money back by claiming through PayPal but I still had to pay to ship the camera back to HK, so the saving I thought I was making was gone in an instant. No apology from eGlobal. Poor experience - BE WARNED!

Short story:
Bought my S7 Edge from eglobal in April 2016. In August the screen failed out of nowhere and it was sent back. They acknowledged the fault and the "repair" took 2 months. Got it back with a working screen but looked like it was installed by a 5-year old (lumpy screen), and it would stall every 20 seconds for about 6 seconds - in short, it didnt work.
Sent it back again in October, they acknowledged the fault after a month and the said the repair would be another 2 months.
In January I started asking when it's finished.
A month later and no replies.
I was polite all the way through, but they just decided to pull the plug rather than fixing the problem. How convenient to sit in China and steal our money.
They are simple criminals hiding behind what appears at first to be a legitimate business.
The story does not end there. I will do anything in my power to damage their criminal business. They need to be shut down. Why are we just taking this?!?
There must be a way.
Stage 1: spread the word in every concievable forum where people consider using them. Im on it. Please do the same.

Well, eGlobal Central UK have vilified themselves. I had previously criticised the company over various matters. Mainly that emails were left unanswered and contact by any other form was impossible.
However, I did receive a response to two of my emails and although the purchase was not delivered within ten days, it WAS delivered on the ELEVENTH day. This information was emailed to me and no import duty had to be paid by me, the camera was UK specification, Brand New and unopened. Three pin UK plug for the charger and ALL instructions in English.
I am very happy with my purchase and especially with a saving of nearly £200 over any UK online store!
Thank you eGlobal.

Cancel my my order after telling me was not in stock. Have to email them every time you you contact them & mos time only comes back automated. Could not log onto site for three days and did not ever get a confirmation emai. If I had not used Paypal would been truly withou hope because of there easy dispute help & records of proof. It is still in dispute three weeks later & no refund costing me 395.00 dollars. Be more than aware write your Washington Reps & state asking them to stop this kind of trade from China happening. I have found hundreds of theft by them in other counties as well on open forums like these & when a company is in open forums they are bad indeed! I am so angry I will find a way to expose & put a hurt on them if it cost me thousands, it's the principal of a thing! I hate a thief. Especially from a forien country. I have found their warehouse in the U S A where they ship, not hard they are all over social media with bad tweets & more! Do not ever buy out of the country you live in!

Well, you can add me to the growing list of people who have had to return a defective device. My Galaxy S7 Edge developed two faults after a few months, firstly a cluster of dead pixels and then it started crashing and rebooting (multiple times per day). So over three weeks ago I paid to return the item. After chasing it up several times I've finally had the message that everyone else gets when returning faulty items to this scam company.

"With regard to your returned item, we would like to confirm that upon our inspection, the technician have checked thoroughly and unfortunately no obvious or previously indicated issue(s) were found. We could arrange the item to be sent back to you, however, there shall be a freight charge to be settle in order for us to further arrange the return shipment of GBP[25]."

All you have to do is turn the phone and look at it! You can't miss the dead pixels, I even have photographs! So now what am I supposed to do? Pay £25 to have a faulty phone returned to me? My job is to now start legal proceedings (which I have done before with other companies like Motorola) but am not sure of my chances as although the have a UK website and a UK return address they are based in China.

Had it not been for this event I would have given them a 5 star review, but you can only really base a company on how it reacts when things go wrong. I have bought many items from this company over the past few years (over £1000 worth of goods) and they have all been delivered.

Wish me luck, and please learn from my mistake.

Why does nobody ever reply to us from eGlobalCentral?

You are selling our high quality goods as grey imports into the EU, and are potentially damaging our brand by providing zero customer service both pre- and after-sales, as well as disturbing our markets.

You need to put a disclaimer on your website to say that the products aren't in stock, they are sourced from outside the EU, and they don't come with a warranty. What you are doing is immoral, illegal and DISGUSTING! You are a cancer on the world and you should be shut down!