ECG UK

Lens ordered 18/11/17
Since then: 4 Emails from me asking for progress report.
From them: 2 automated responses promising a reply from customer services.
Involved PayPal: 2 more Emails from me From them: Nothing.
No Lens, no refund. So I escalated my claim.
They are still advertising the lens I ordered of course I wonder which lucky punter will win the lottery and actually receive it?
Before you use Global Central look at the1*/5* Ratio and only buy if you're feeling lucky.

I ordered a Samsung j5 mobile last month. The phone arrived after a few days, However when I switched it on I noticed that about a third of the screen was black so no good. I contacted them by email and they asked for a photo to prove it. So I sent a photo and also asked for a refund. They said that I would have to return the phone to Hong Kong. That's when I discovered it was a Hong Kong based company. So much for eglobal central UK and a union jack flag on their website. I contacted paypal and they told me to return the phone with full tracking. I returned the phone and after four days got message from DHL to say that the item was delivered and signed for, I again contacted paypal and got full refund including £15 for return postage to Hong Kong. I did cost me £25 so in all only lost a tenner. I have since had a message from Eglobal saying that I had damaged the phone so their insurance would not cover it and offered to repair it costing me £120.00 plus £30.00 postage. Well I would not like to replete my reply to that.

Ordered a camera then realised it would have no uk warranty so cancelled before the order was processed. Eglobalacknowledged the cancellation but sent the camera anyway. After numerous ignored e mails they replied and said I had to pay to return it. More ignored e mails and RMA tickets and they finally agreed to collect the camera. They have now had the camera 3 weeks and are ignoring my e mails and RMA tickets. Currently have the camera and £500 of my money. Credit card company sorting it out.

Be Aware. I purchased a Asus phone from them in the amount of $516.00 on 2/2/17. The phones camera failed after 6 months and I was told to send it to them to get repaired. The phone has a one year warranty. I spent $80.00 to ship it to Hong Kong. The phone was received on 8/18/17. It is now 11/14/17 and I still do not have my phone. I keep getting excuses like they are still trying to fix it, they are doing final testing. Nothing but BS. THEY HAVE HAD MY PHONE FOR ALMOST 90 DAYS. I even went so far as to tell them to just give me a prorated buy out because Ive had to purchase another phone.
Please save you money and do not every purchase anything from this company. Its obvious they dont stand by their word or products.

Very Horrible Customer Care and Phone not working. Very Bad support after the sale. I purchased a oneplus3T phone from eGlobalCentral. I reported that there is issue with US network band and ALert button with this phone. They told me to send a video and ship the phone to them for repair which their service center is only in China and now they are telling there is no fault in the phone. Seriously eGlobalcentral.com is the site from US but service center is in China. Phone manufacturer says there is a problem in Phone but eGloalcentral says there is no problem since they do not do any debugging on the phone. I recommand people"DONT BUY ANYTHING FROM eGLOBALCENTRAL" site.

I've purchased a BlackBerry Priv on 26th of August. The phone was sent via DPD on September 8th. Since two days later, there was no update after the parcel was in Netherlands.
DPD claims that they await eGlobal to raise an investigation and I cannot do anything about it.
Please notice that in 10 days it will be TWO MONTHS since I ordered the phone and yet I didn't receive neither phone nor refund.
Noteworthy is the fact that I paid extra to insure the parcel - seems I did it for nothing.
Please don't purchase through this company - IT'S SCAM! They should be penalized for such a behavior.

Order Number *******
Several days ago I have ordered a Samsung J7 prime cost £164.99. The Item in their web site has a twisted description in fact says that the phone has a CPU of 2.0 GHz but actually it is 1.6 GHz, also they have a web site that apparently is in UK but actually in based on Hong Kong, this is illegal because can be a misleading versus the customers knowing that they were based in Hong Kong I would never made my purchase. However, the only thing that happen so far is that I have paid through paypal and I have never received the shipping tracking code, my purchase remains suspended. I have contacted the company on several occasions via e-mail and using their account system, no reply at all, so I have decided to cancel the purchase considering that the item was not shipped yet. I am waiting to have the cost refunded now, if the eGlobal will fail doing so I will rise it with PayPal. I am also planning to report this company to the trading standard as their web site is a misleading web site and in breach of the UK Consumer Rights Act. I have also realised that when they reply you the reply is always a template... to say bad customer service is a compliment... I am also realising that some of the good reviews (FALSE REVIEWS) are written by the company itself... It is easy to recognise that this is a fake company as there is not company registration number or VAT number in their web site even if registered in Hong Kong they should show it as all the web companies have to be registered on their country of registration and exhibit the registration number, this is why you cannot reach them by the phone that phone number does not exist... they are 100% scammers... I advise who ever is reading it DO NOT BUY FROM THIS SCAMMER...

I bought an LG V20 in September 17. The phone arrived quickly. The packaging was all intact, the phone box was not shrink wrapped and the screen protective film had also been removed. I noticed a chip on the edge of the screen, which then extended to a fine hairline crack about the size of a 2 Pence coin. Only way to contact these cowboys is through an RMA. I sent them a photograph as well. They denied all responsibility and offered to start a claim against the courier. Yet this phone either was returned/reconditioned are damaged at eGlobal. I am now pursuing money back from the Credit card company. I also learned from my credit card company that I should send an RMA stating that the phone is ready for collection and can be collected by eGlobal. Be warned if things go wrong there is no comeback.

I bought a digital camera (Olympus Stylus Tough TG-5) that had a malfunction. I tried to contact the customer services to activate the warranty. They answered that their warranty policy does not provide for this, without giving a reasonable reason for that.
I tried to ask for further information and they simply disappeared.
Prices are low, but if you need support or you have a problem with the item purchased the advantage turns down to a loss

Terrible customer service, horrible long time for process warranty case (negative), I am forced to them rules even they fail in the time and quality of process + they want to charge me fees 80 pounds if I want to recieve back the phone if not they will keep it. For eglobalcentral everything is ok when in fact screentouch doesn't work properly during charging the phone. Do not want to return money, fix the problem or propose a new device or anything else. Totally disappointed and do not recommend to anyone!

SCAM! Warning Avoid

Ordered a s8. After multiple emails and messages no response. Has been over a week and no tracking info, email or delivery code.

They also blackmailed me into closing my paypal dispute and threatened to keep the delivery on hold until I close the paypal claim. They are still not delivering the phone.

If the deals too good to be true...

Eglobal already have the following with order number:
* 3 emails
* phone call
* support ticket
* PayPal resolution centre (threatened into closing)

Still have received no phone

Also to where do I send the order number? Eglobal do not reply back to anything

I ordered the last 25th of July 2017, it says dispatched 2 days after by 27th July. They give a tracking track because in their website they saying that delivery period is between 6-8 working days. Now it's 11 workings days the item is not yet delivered so rung the delivery courier. The courier said the item was booked in their system the last 27th of July but the item was not given to them, that's why it was not delivered. The courier said to speak to the seller what's the problem but the didn't reply any emails. After this week if still, i didn't receive the item I will ask PayPal assistant.

I bought a GoPro5 Black, i carefully read reviews on lots of sights and decided it was worth the risk. I dont need the camera for a month so wasnt planning on phoning support to track an item in the middle of the sea on a freight ship with millions of other items. Don't expect customer support when you save money. Pay less and be patient or pay more and get poor customer service potentially anyway. The camera is sensational and happy it is genuine. I have a Gopro Hero and this is a huge improvement. I would recommend eGlobal every day of the week. Took roughly a week to deliver but if it was 15-20 days i would still be recommending this company for the savings alone. Buy with confidence, just be patient.

They never delivered the item and they kept my money i spent 4 months (since June) trying to sort it out and they have been completely unwilling to do so. Basically a bunch of thieves. I lost £220 buying from them do not make the same mistake