EEReviews 27

Had a call from EE REP asking if we would like to EE Home Phone & Broadband, one of the main thing we asked them was about the IP address as we have a CCTV System. The EE man did not no the answer so he asked someone else... His reply back to us was it was a fixed IP address.
As this would make life easier with our CCTV, we proceed with this & it would be fitted on the 5 of December.
After looking at the IP address to find it change was not as it was sold to us.
Called EE on *******586 the first person hung up before I even got past fixed IP... but got a text from 249 would I recommend EE to a friend. No
Called again spoken to a nice man that could see that we did not have what we was sold, but could not do anything.
I have logged this with Ofcom becouse We feel that we was miss sole the hole thing By EE
Would I recommend EE to anyone NO NO NO.

I am quietly sitting waiting for EE to connect my home broadband. No so bad you may think. But this is the 4th time I have been quietly sitting waiting and as we head for 5pm, its looking unlikely again.

They have given me connection dates 4 times and failed to hit them. When I call (they dont call me, that would hint at good service) they sound in chaos. No idea whats happening.

I am heading for a month without broadband, bit like going back to the 60's. Maybe EE are going retro.

We have had nothing but problems with EE. We have 4 separate mobile accounts in our household, all from EE and each time we have an issue, EE is initially helpful in taking the phone and sending it for repair but then the fun begins! We have had a handset come back damaged, one unrepaired and existing fault as before, charges made for handsets as they say they are 'water damaged' when they have never been near water, unreliable store managers who make empty promises and all in all the most unreliable, unhelpful, uncaring company I have ever had to deal with. You will even struggle to get through to Customer Services to lodge a complaint as there is no direction for this service either on the website or via the phone and it just adds to the frustration of dealing with such a unprofessional company. Steer clear if at all possible and go to Car Phone Warehouse who have regrettably had their T-Mobile (EE) business curbed significantly.