So a little while ago, I bought my husband a shirt, because he is skinny and tall (6'6") long sleeved shirts are hard to find for him. EB has a large tall that fits him perfect and for over 10 years I was purchasing him a couple a year, Now these shirts cost over $80. When you add on the shipping, One of them ripped right down the seem on the side, I was sent a voucher, I sent the shirt back, waited over a month, finally called customer service, do you know what I got, Attitude!
I called the next day and got a whopping $30. Voucher. For a 80 dollar shirt. SERIOUSLY! LLBean gives you brand new item, even after 10 years!

NOT HAPPY

I went to E-B tonight with the family. Everything in the store was 50% off. Cool. I asked the clerk, Rachel, if i could use a bonus certificate that expired 11/14 and a rewards certificate (does not appear to have an expiration date). The clerk's response surprised me. She accused me of already using them, saying she had seen me in the store a while ago. That answer floored me. It ruined my night and my shopping experience at E-B. That was the worst customer service experience i have ever had.

I made the mistake of accepting an Eddie Bauer credit card, and had my credit ruined as a result. Eddie Bauer doesn't handle their own credit. Their accounts are handled by a company called "Comenity." Comenity is notorious for late billing, poor account handling, and suspicious account activity. If you ever have a problem with an Eddie Bauer product, and you made the mistake of charging it to your Eddie Bauer account, you'll never get your money back.

I was an Eddie Bauer customer for more than 20 years. Lately the quality of their products is very poor but they will still charge $30.00+ for a plain white cotton t-shirt. Most of the clothing I have bought from them in the last few years (not much), I have had to throw them away or use for car rags within a year. Wouldn't think of donating because it would be insulting. Just ordered two cotton sweaters for a Christmas 2015 gift. They have been washed twice (cold water and no dryer) and look like faded, pilly rags. My husband wore them a few times. On sale, I paid over $40.00 for each one. I went to their outlet last summer and bought a cotton T-shirt for $5.00. The original price was marked as $54.00... talk about mark-up. Done with Eddie Bauer.

Shame on you Eddie Bauer! Your customer service should be called DIService. I tried to return one of 2 items I received as a gift from my spouse at your store in Littleton CO. I did not find anything I wanted to exchange so asked them, with my receipt in hand, to credit the item back to the card on which it was purchased. I was told I could have store credit or mail it in for credit. What is the difference? Oh, the $6-12 you charge for return postage. I DROVE to the store to return it but because I did not bring my husbands credit card, I was told I had to take store credit. I don't have to mail in my credit card when I do a return by mail! I will now be returning both items and shopping at REI from now on... NEVER had an issue with any returns and they always take care of their customers. I even called Eddie Bauer on the phone as I left the store... again... what customer service?

If you are Canadian do not purchase items from Eddie Bauer online. I got a catalog in the mail which had a sticker on the front stating Borderfree delivery to Canada. It also stated that there was free shipping on purchases over $99. I started to purchase a coat which was only available online. When the final payment was calculated it included $24.77CND for shipping and $21.57CND for duties. Before putting in my credit card I called and asked why these charges were added on given what I saw on the catalog. I was told that there was something amiss in their system and to call back when the order went through. They said they would remove the shipping charge. When I called back after Ihad made the purchase, they said it was a mistake. So Eddie Bauer's claim of Borderfree delivery to Canada is bogus, there is NOTHING FREE about it.

This is the best ever site for outdoor clothing for camping and weekend play clothes. I have a pair of 15 year old leggings from eddie bauer that still look and fit great- they had the best quality and I hope they maintain this. The best leather gloves just perfect. My company use to give eddie b gifts at conventions which made these meetings bearable, hence my love for eddiebauer.com. I hope they never change as they really do customer service well. Many eddie stores closed a few years ago, but I found my self shopping on line more so no hard feelings. Eddie Bauer items are wonderful thus far.