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ECSTuning Reviews Summary
ECSTuning has a rating of 1.3 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ECSTuning most frequently mention customer service and wrong part. ECSTuning ranks 337th among Auto Repair sites.
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Bought thousands of dollars from ECS Tuning after waiting for an hour John hung up on me for using the f word at the situation not him and I explained that to him before I use the F-word she was really rude and it pissed me off simply all I wanted is for them to fix the problem they didn't load the credits that I paid for haven't been able to drive my car for 5 days
Ordered a few parts for Audi this summer. Good deal overall. Prices were reasonable, quality was good, items came as pictured and packaged normally! Web site could use an easier to find "your garage menu", it hides it under the search bar - on the right. Otherwise web-site is good!
This company makes mistakes with there part description then it charges you a 12.00 shipping fee which they don't want to return if they sell you the wrong part. If you order a part from this website and it doesn't fit they will charge you a restocking fee and will not give you a full refund BEWARE stay away this company is bad for business.
My go to online page for everything car related. I own 3 Volkswagens and this company along with their competitive prices has been the place to order from. Easy to make an account and track your shipment. Customer service is quick to respond for any questions.
They also sell ECS brand products with outstanding quality!
ECS's products are great. Customer service is exceptional, they know their products and they genuinely care. Returns are effortless and without hassle. The website itself is easy to navigate and find what you're looking for.
Spot on, ECS!
Any vendor can unknowingly sell a defective product. It is how they handle the followup that is in my opinion what counts. So when I got my RMA for my problem parts I explicitly asked about re-stocking fees and was told there would not be any.
GUESS WHAT? And ECS was unable to explain to me where MY money went other than to them. I spent way too much time trying to explain the situation to a CSR who I am afraid was a bit slow and after a slew of emails that got nothing HERE WE ARE!
So they have been around a long time and undoubtedly have many satisfied customers.
Summing up my experience it would have been far easier and cheaper had I gone a Mercedes Dealer and paid retail for the same parts.
You pays your money you takes your chances.
NEVER AGAIN FOR ME
From the business
VW/AUDI, BMW, MINI, Porsche, Mercedes & Volkswagen Performance, OEM, aftermarket & tuning parts. Free Shipping & 100% Guarantee! - ECS Tuning
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members