eClinicalWorksReviews 112

Not much better than other software, yet it is the most expensive on the market!
They try to lead you to think that it is for a certain price, and before you know it, they have added 10 other hidden costs that they did not tell you about. Postage, statements, eFax, airplane ticked for trainer... PATHETIC!,

I did not sign up because there was no transparency in dealing with them, I felt I am about to be cheated with every sentence and line in their contract.

Also, they have no program for startups, they think we make millions, I strongly believe they will be losing a lot of customers due to their price and attitude.

My company used eCW from 2005 until 2013 when we switched EMRs. I was attracted to eCW because it was one of the first affordable Windows based EMRs that integrated schedule, EMR, and billing functions in one platform.

The review by Mike C. Summed up many of our experiences, in particular that eCW was compartmentalized - like the referral function wasn't really connected to the schedule or EMR. It was very buggy and we had constant slowness and freezing of the application. The product was sold as a fully integrated application, but it felt like a patchwork of individually developed ones that didn't always connect to the database in the same or interact with each other fully. Support didn't do a good job of documenting our problems, so we needed to run through the litany of issues every time we called, as if it were the first time we'd reported the problems. We had the server on site.

The constellation of eCW abilities is impressive. However, it seems from the comments that this company continues its practice of over promising and under performing.

I've had several EMR in my career. This one has to be the worse. It started from the horrible person they sent to train my staff at my expense. To the poor service. I had problems with EMR and would place tickets talk to people who could not trouble shoot. They were sued by DOJ and did not tell us that I could have gotten out of the contract without the $5000 penalty. I happen to find out by accident when I became so fed up with the faxing system which doesn't work most of the time. Do yourself a favor and STAY AWAY. They desire ZERO stars

Reading through posts, it is quite easy to notice what posts they wrote themselves - those are the positive ones. I heard good things about ECW, so I was excited when I found out that my new practice uses it. Little did I know! My primary issue is how terrible the "support" is: I mean, I just don't even bother talking to them anymore. They make you put the ticket through their web site, so Indian people can call you back. Those always ask you to get on your computer, so you can show them what the problem is. Except they don't get it. They waste about 1.5 hours of your time just to figure out what the question is. You just sit there and watch them click on things you already tried. Then they will keep calling you 80 times a day as you are seeing patients so you can again drop everything and watch them use your computer. 1-1.5 weeks later the issue may or may not be fixed but it no longer matters: you just want them to stop calling you with stupid questions instead of solutions.

Matter one full year its still mot setup and running correctly. No one can fix anything! Simple things like escribing dont work. Cant reach anyone when needed. Have to wait days fir call back. Has cost me mire than 250k billing didn't send out at automatic time set. They askex us to alliw it to continue with the cliche so they could figure out why it was not working! Have no value for peoples time or monkey. They are a waste of oxygen. TOTALLY INCOMPETENT!

Purchased a practice 1/30/2017 that was using e-clinical works EMR. Have been trying to get this company to release the EMR since this time. Have paid 2000 and still no disc as of 7/4/17! Try calling or emailing this company and you will get no response. I sent over 40 emails and spent much time on the telephone waiting for conference calls which never took place. The employees are mostly in India and could care less about your problem. So I now have paid for a practice and can't get any patient information. Now I found out that because of a DOJ lawsuit e-clinical works must transfer the EMR to another company free of charge. Good luck getting this done! I can't believe a company of this size has such terrible customer service. I have given up at this point.