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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered a plant for a funeral and the website was user friendly and easy to navigate.
Update:
Echovita referred me to Blooms Today as the arrangement was delivered late and they issued me a full refund! I appreciate the customer service that both companies provided. It was a very seamless process to resolve the issue. Thank you! For the customer service I received I have updated my review to a 5 star.
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I ordered a flower arrangement for family members for an out of town funeral. I asked that they be there a few hours before the service started but the arrived 4 hours late after everything was over and my family members had left.
We had flowers delivered to a funeral out of town and everyone at the funeral raved about how good they looked!
No issues. Flowers looked good upon delivery and the message was correct.
A beautiful selection of arrangements with varying prices, made shopping easy and purchasing quick.
Easy site navigation. Many options.Good experience. Would use again.
The arrangement was beautiful and arrived for the service.
Peace Lily was delivered. But it arrived late and the card was missing. Therefore refiners had no idea who sent it. After follow up emails, the problem was resolved. Courtesy $10.00 was refunded to my credit card. Much appreciated.
Satisfied knowing that the arrangement would be delivered with ease and no worry to the funeral service.
Prompt and items shipped as promised. Great shipping times and hassle free
They delivered, and the service was outstanding. I would use the service again.
My family member 1200 miles away passed away 2 days before Christmas with a service planned the day after Christmas. I was frantic to get a floral spray sent in time. Using the funeral homes option to have an arrangement sent in time, I opted to use it. The arrangement was exactly what I ordered and was beautiful, was delivered on time and it couldn't have been easier or less stressful.
I ordered flowers to be sent to a funeral home and the family never received them.
Well done - keep it up ok - impressive display I would use this service again
Thank you so much for the beautiful flowers! They delivered onetime and online order is super convenient.
It was easy to order, everything arrived perfect. The family loved it and thanked me they were beautifully made.
They were delivered in time for the service and the recipient loved them!
Super easy experience for sending flowers when I lived out of state
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jenn B.,
We're sorry to hear your order was delivered late. Please call Blooms Today directly at 1-800-522-8707. They will be able to assist you and provide you with a full refund. Thank you.