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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Ordered them for a friend's passing, unable to deliver to that address so home address was given for floral arrangement and after 1 more day that order couldn't be delivered either (?) Why say you can if you can't?
I ordered an arrangement for an event. The large, beautiful arrangement was delivered beautifully and on time. However, the plastic liner of the basket that the arrangement was in had a leak. After the funeral, the family took the flowers home and discovered this. I contacted Echovita expressing my disappointment that the family would not be able to enjoy the flowers for long. Echovita refunded my money, even though I had not requested this and did not even expect such generous compensation.
Nice web sight. Gets to what your thinking about and gives you choices that help you when your mind is with the family. Let's you do what right.
Would have loved the arrangement. They could not deliver to funeral home for viewing. Advertised on the announcement.
Did not deliver. By the time I was made aware they could not deliver. It was too late.
I placed an order for a simple vase of flowers & the order was never filled. At the funeral, I continued to look for my flowers thinking perhaps they were delivered to the house. Receiving an email 2 days later stating that my oder was not possible to fill really made me angry & forced me to place a call of apology to the deceased's wife. Don't use this business. You can't REST IN PEACE knowing your order will be delivered.
Hi Robinette F.,
We're sorry to hear of your experience. The local florist should have notified you in advance if the order couldn't be filled. There is absolutely no reason why you were notified 2 days later, as it is inexcusable.
My flowers were not delivered. I received an email on the day of the funeral, after it had started stating the flowers were unavailable
Hi June B.,
We're terribly sorry this happened. After reading your review, we reached out to Blooms Today regarding what happened and asked them to ensure that the local florist understands that their actions were completely unacceptable. There is no reason why they took 3 days to advise the flowers were unavailable, especially after the start of the funeral. They should have notified the customer when they received the order. Thank you.
They missed the funeral.
They did deliver them to the home two days after the funeral.
Ordered flowers to send to a funeral we were unable to attend in person. Order was placed 2 days prior to the funeral. I received an email 2 days AFTER the funeral saying the flowers were unable to be delivered due to no florist availability.
Should have been notified the day before the funeral so I could have made additional arrangements.
Hi,
Yes, you should have definitely been notified at least 24 hours before the funeral if your order couldn't be delivered. This means the local florist assigned your order did not fulfill the order, and when our partner, Blooms Today, contacted them regarding your order, they advised Blooms Today that they were unable to deliver the order. When this happens, the local florist is cautioned, and if it happens again, they are no longer sent orders to fulfill. We're sorry about the experience you had.
Site was easy to navigate.However, although it stated that flowers could be delivered to an Uncles funeral, I received a call informing me that they do not deliver in that area.
Was easy to use their site to see a range of flower and price options.
I was unable to attend the funeral these flowers were for, sadly. I believe the delivery notification indicated that they arrived after the hours of the service, so I'm hopeful they made it into the proper hands.
No information on if the flowers were delivered or not
Hi Marquiah J.,
Please check your spam for a delivery confirmation email from Blooms Today. If you didn't receive one, please call 1-800-522-8707. Thank you.
We ordered one flower but apparently two were received at funeral home. Haven't seen our MasterCard bill as of yet, but hoping only one billing! Will be very reluctant to use you service in the future.
Hi Maureen,
You only ordered and were charged for 1 flower arrangement. If 2 separate arrangements were delivered on your behalf, that is an error by the local florist. I'm not sure why you'd leave a 1-star review because of an extra flower arrangement being delivered, even though you weren't charged for it. I've never heard of someone complaining about getting more than what they paid for. Thank you.
After getting notice of my delivery, from Blooms Today, after the expected delivery time, I requested confirmation of actual delivery time twice and I am still waiting 2 weeks later. Very disappointed in the lack of follow up and customer service. I now find out Echovita and Blooms Today are 2 different entities and I'm not sure how ordering thru Echovita even got me to Blooms Today. Either way, I still have no clue if the order I placed for a 10 am funeral 2 weeks ago, was delivered on time.
Hi,
We're terribly sorry to hear that. I, a representative of Echovita have called Blooms Today for information regarding your order. As you stated, you contacted them for the actual time of delivery since the delivery confirmation was sent hours after the service had finished. I advised that they need to contact the local florist today, and if the local florist cannot confirm the order was delivered on time, they will be refunding your order and contacting you directly by phone. Thank you.
Received an email that flowers were delivered at funeral home. No flowers were delivered!
The plant arrangements were received in time for the event, were nicely arranged and appreciated by the recipients.
I was like getting flowers ordered for a funeral but this site took my order and delivered lovely flowers in time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle B.,
Unfortunately, this can happen sometimes with local florists. The good news is, you were notified of the issue more than 4 days prior to the date of the service, and your order was refunded 4 days before the date of the service, so you had time to place your order elsewhere. Thank you.