Burgess

I actually really like eburgess. The plants do take a while to ship and they do look dead on arrival because they are still in their dormant state. I had to laugh and think "wtf" when I saw that the tree and bushes I ordered simply looked like twigs. However, after following their planting instructions (1 part original ground, 1 part top soil and 1 part peat moss) most of them are starting to really flourish after 3-4 weeks. They tell you to allow 6 weeks for the plants to adjust to their new home; and I have rocky clay soil that is not very plant friendly. The plants they send are just babies, which is why they are so cheep, but if you have the time and patience, you will end up with a nice garden for about a quarter of the price.

Ordered 7 fruit trees from them. Two of them are showing a "little" sign of life. Ordered 7 fruit trees from Stark Bros. They look magnificent! DON'T BUY FROM BURGESS! Big waste of time and money.

On March 2,2016 I ordered Dew Berry and Grape Vine plants from eburgess.com for a total of $58
Order number: *******

The plants looked dead but I planted them right away in good soil. They never did show signs of life. At first I only was sure the Dew Berries were dead so on 4/11/16 I emailed customer care to ask if they would replace these plants. The emailed me back that I needed to send the shipping label (which I had thrown away) and the credit cared testamentary to prove I paid. (I used my debit card). After much going back and forth I was told they would make an exception on the shipping label. I argued that surely their records showed I had paid else they would not have sent me the order. In the end I sent the copies of the order, copies of my bank register showing the payment paid to them. They sent it all back to me and refused to replace the dead plants. Since then I have confirmed that the grapes also were dean and never came out of dormant. This eburgess.com had $58.46 of my money and I have absolutely nothing to show for it. Worst customer service ever and I will NEVER order from them again.

Sandy Cobb

Stay away from this company! I placed an order with them and waited and waited for my plants to ship, one of which was a houseplant. When nothing shows up after over a month, I wrote. They told me the plants were in the process of being shipped. Waited and when nothing showed up, I called them. The woman told me I had to write a letter to cancel the order because she couldn't do it over the phone. Since when can something not be cancelled over the phone unless she's just an answering service and not connected with Burgess at all? So, I wrote again, and once again was told they were in the process of shipping the order. Therefore, they probably couldn't cancel it. I finally got fed up, and told them to either give me a tracking number or refund my money. Supposedly, they had refunded the money the day prior to my writing them yesterday. Funny thing is, I checked and no refund as of yet on the credit card. My advice to everyone... do not order from this company. I have no idea who or what they are, but they definitely are not on the up and up!

To all who read this. Please, please do not waste your money. Pay a little more & buy name brand or buy local and face to face. These people show nice pictures but ship total garbage and when you finally get through by phone or email they give you bunch of BS & want you to write a letter and all that junk. They even told me that I have to pay extra processing fee for their own mistake that they even admitted to it for add the missing item that they charge me for it once. They are listed under <>.
For me it is not the money any more, but the principle. People need to expose these type of bad businesses so the good one can survive. I will report them to Illinois Attorney general, Chamber of commerce, BBB, social media and anybody else that I find. They really pissed me off.

We placed the order in Feb 2016, it is now April, nothing shows up. I searched google map for this address from the website, 905 Four Seasons Rd, Bloomington, IL *******, there is no physical garden or nursery nearby, I then searched for the eburgess.com domain, it was registered under the address 1804 E Hamilton Rd, Bloomington, IL *******, again, there is no business location shown on the map.

I wonder if they may have renamed their business from burgess to bogus ˈbōɡəs'

************************THESE PEOPLE ARE STRAIGHT UP SCAM ARTISTS. DON"T ORDER! YOU WILL BE SORRY! ***************This company is a total and complete scam. Ordered over $200 worth of plants. $175 worth was dead on arrival. Planted watered and waited patiently-- nothing but crispy roots and sticks. Called and was told to send 1) a letter explaining what happened 2) roots and sticks that did not grow 3) shipping labels, and I would be issued a refund.

I did EXACTLY as prescribed. FOUR weeks later I called to inquire status and was told I had been issued a VOUCHER 2 weeks prior that I could use to order more DOA plants! Even so, the voucher NEVER ARRIVED! The "supervisor" was useless and kept reading policy to me over and over like a robot..."If you wanted a refund you had to return the plants within 14 days." FIRST there was no way to know within 14 days if the plants would grow or not. SECONDLY the 14 day mark had well passed when I spoke to their representative over the phone and was told I would get a refund. Told I could write a snail mail letter to "Grace Avery", but she would tell me the same thing... so basically "Don't bother! You're just screwed!" THESE PEOPLE ARE STRAIGHT UP SCAM ARTISTS. DON"T ORDER! YOU WILL BE SORRY!

Horrible service - do not order anything from this site unless you want to wait months for delivery of products. AND they charge my credit card immediately. I e-mailed for status after 3 weeks, and received a vague response that it will shipped when it was ready. Today after 5 weeks, I tried to call to cancel the order and the first person I talked to was so rude and refused my request. She also refused to allow me to talk to a supervisor, and hung up on me. I called back and was able to speak to a supervisor who told me "don't expect quick service on any order" Too bad - they seem to have a good selection but business practices are non-existent. I wouldn't care for the length of delivery if my account hadn't already been charged

If only I had read these reviews 45 days ago. Ordered mid April. First they told me they would ship when season was appropriate. June 1, they told me that item had shipped 5/23. I insisted on a tracking number and when I tracked with USPS, preshipment was issued 5/29. That doesn't even prove it has shipped, just that they issued a pickup order. BOGUS E-TAILER! Just going to dispute charge to my card.

I have ordered from other online nurseries, but this one is by far the worst! I ordered some trees back in March, at the same time I ordered from another nursery, it is now May, and Burgess has yet to mail my plants, the ones I ordered from a different nursery have already arrived, and been planted, and started to grow! The number on the web site does not work, if it does, it is always busy. The only way to contact them is through E-Mail, and then you still have to wait three to four days before a response. I understand that they wait until it is ok to ship them to your zone and all, but I live in FL. I can plant trees year round down here, and if they don't have things, do like other nurseries do, and let people know that items are on back order BEFORE they by them! I will never buy from eburgess ever again, and I will make sure that I tell everyone how horrible they are..

They do not answer phone-always busy. They do not respond to e-mail or if they do it is a auto reply that is worthless and they do not send any part of order after more than a month. What they do extremely well is debit one's account and grab those $ almost simultaneously with the click of the "submit order" button... Never again... it is a shame when there are so many reputable on line companies out there. I am a fool for not doing a more thorough research..