Easy Spirit

I wear a size 11 in most shoes. In Easy Spirit, the 11 is way to large in length. When I returned and got a 10.5, they were too short. There is a huge difference between 10.5 and 11 in this brand. I love the shoes, but cannot wear them because of they don't make a 10.75. I think the 11 is just sized too long.

I was glad to see that Easy Spirits doesn't rank very high? I didn't realize all the things that get charged if you return something? I had issues with there booties. The exclaimed cold weather bootie fits me. I wear 12 wide in that particular booties. Don't get me wrong, they do have nice shoes, booties. Not that I can say that about the customer service. This started when I asked them about why I'm not able to get online to shop. When I try, It says "400 bad request-Request Header or Cookie Too Large". I never have issues with Sketchers.com or any other online shopping I do. So I wrote their customer service. They were giving me a 20% as I was having issues trying to get them on my home computer. I could get it on my phone, but it's not the same as doing it online at home. I could see it better. So much for the 20% discount. This 20% also included free shipping. Well, I ordered the black 12 wide. I went through the check out process. I went to pay for them, but it wouldn't go through and it go through as it stated shipping rate is invalid! Well, they didn't help but cost me more. If I was going to send the booties back, it would cost me as my refund would not match the price I was given. For my refund, I was only going to get almost under half. I was going to order the black pair of the exclaimed Cold Weather Booties! I was so happy! But, there is a but! But, when I ordered the black pair and ready to check out, I wasn't able to use the 20% as I had to pay for shipping as it was under the required amount I tried three times. Well I was given free shipping. So I called customer service. I don't remember names, but I could go back through my messages. I was able to order, but, the black colored Exclaimed bootie that I wanted, was out of stock. I said that it's available on my end. So, I guess, I will have to go with the color brown, as I already have that color. An hour later, I got on my phone to see if it is available(black or grey). To my surprise, it was! I was happy, sort of. If I wanted that color, I would end up paying and I did pay $51.99 for each of black or grey. I bought both of them. I tried to see if I could I could use the 20% discount on the black and/or grey that I bought, I couldn't. There were mixed messages (from them) as to why I couldn't use it. I'm still getting emails from them. I did say that I don't have a college degree and I can figure out things! The last two messages was from Greyson. There were five other names as I looked back on my messages. I have so many headaches from them. I finally told them not to contact.me. I also said, I will be going to Skechers now. All of this started on January1st, 2025.!

I bought a narrow pair of Cindie Mary Jane heels for travel. Rarely wear. Put them on this weekend. Wore on a plane. The minute I stepped off the plane one of the heels was squishy. This was only the third time I wore them. Very sad and disappointed in a $90 pair of shoes, because, 1. Narrow is hard to find. 2. I am 60 years old and comfort and easy of use is a must. 3. They were never used as your commecials advertise, for "running" or even extensive walking. They literally colapsed the third time I wore them. I called ES, and didn't ask for refund or replacement since it was outside the window, but I told them this story. No one can afford to pay to wear a shoe 3 times, for $90. Plus, I feel like it's false advertising for walkability (and the exaggerated "running" in ads), because this shoe, which is very pretty, has to be thrown away now. Maybe it has something to do with airplane air pressure, since it happened as we were deplaning. I told a supervisor in ES quality control these truths today. I'm going to have a hard time finding another cute, comfy, NARROW and easy pair of shoes. But no way will I purchase another pair after this experience. I am quite bummed. But that's my customer experience, and in case anyone like me is weighing where to spend this not small amount of money on shoes you hope will last, maybe my experience will be of use. Thanks to Easy Spirit for making narrow sizes, but you've lost me as a customer. Smh

I returned a pair of shoes that arrived in the wrong size and two and a half months later I still do not have a refund. I included the packing slip with all the information and they are making one excuse after another. This company has wonderful shoes but until their service improves, I will not buy from them again. Worst service in a lifetime of shopping!

In the past three months, I have bought several pair of shoes. I've had issues with some of the issues because of not being the right size boots that are extremely too large and are not the correct size recently I placed an order and one pair of the shoes had been worn. They were dirty inside and out. Tell me how a company can send you a pair of shoes that have been worn? I called to a girl she said that she would email the person who would take care of this problem for me. I have yet to have anything taken care of for this. I will leave a bad review. I think it's horrible that they treat their customers this way, especially after I have been an avid shopper with them
Just beware, you never know if you're going to get new shoes, old shoes or worn shoes!

I bought two pairs of shoes from them and one didn't fit right, so I returned them only to get a store credit. I will never buy from them again

Had been a wearer of ES shoes for decades. Would even buy 2 pairs at a time to stock up. Well, something has changed. The fit for their Romy style is different, as if they changed manufacturers. You used to be able to wear the shoes right out of the box. Not anymore! Had bought a pair for Christmas and when I went to wear for 1st time, the brand new pair smelled like GASOLINE! I had to get them out of my bedroom because it was smelling my room up and giving me headaches! When I reached out to their customer service, I was told NO refund because I had the shoes longer than 30 days (had them 2 weeks too long). What difference does it make when the shoes STINK like GAS? They made me send photos while they were deciding to give me a CREDIT and return the shoes. As if photos would give them the ability to smell the shoes. SMH. So, I ordered a replacement pair and then was sent the WRONG COLOR! Instead of them taking responsibility, I had to send them more photos to prove that the color wasn't what I ordered. Now, I am waiting on permission to get a return code so that I can send them back. It was THEIR mistake, yet I have to jump through hoops! Meanwhile, the clock is ticking on their stupid 30-day return policy. I will NEVER buy shoes from these people again. POOR SHOES. POOR SERVICE!

I returned boots and was going to reorder until I noticed they charged a processing fee of $6.95. I used their return label. I have ordered from many places without a processing fee. Needless to say I will not order anything else from easy spirit.

I placed an order online on Jan. 25,2024. I checked my email 1 hour and 10 min later and realized when I was shopping and selected to view a different color of the shoe I was viewing, it changed my shoe size from 8.5 to a 5. So since it was so late in the evening I immediately sent an email to their customer service dept.
The next morning by 10 am I had not heard from them so I called. The representative told me that it was too late. I only had 1 hour after placing the order to change or cancel it.
The order did not ship until 4 days later, but they could not change the size. What type of company does this? This was shipping direct to my sister as a gift. So now we had to go through getting a return label, and now something that was meant as a gift is now work for her to have to take to a return location. Not only that, they took $9.99 for the inbound shipping to me, and charged me another $6.95 to return them. All because their software did not keep my size on the webpage, that only the photo of the color of shoe changed. I realize that I should have double checked it, but I also realize that in the computer age we live in that there is an easy way for them to open an order up and change a size, color, or even cancel an order well after a one hour time limit and a shipment not being made until 4 days after the order was placed. I am furious with Easy Spirit and myself. So "Easy" is not so easy.

They sent me an email with a link for 50% off. I clicked the link, found a pair of boots I liked and clicked on that. Selected size and color. Page said 50% off at checkout. I finalized the purchase. Then when I finally got the confirmation email, I found they did not honor the 50% discount. They refuse to give it, refuse to cancel the order. Their customer service is TERRIBLE. RUN, DO NOT WALK AWAY!

Here is my experience: I bought a pair of size 7 wide shoes, got 12 M. They were on clearance, so no return or exchange allowed! They did give me a one time only refund on a gift card I had to spend on their site. Thought, well maybe it was my error- tried to buy the shoes again; triple checked the size before placing it. Guess what? It now says I ordered 12 M again and will not let me change or cancel the order! As for myself, I will never ever buy Easy Spirit again!
Horrible Customer service - yes, I have contacted them again, but of course no one works on Sunday. They allowed one hour from the time I placed the order last night to change or cancel -but I did not get the email showing the wrong size until this morning!

The only response I am getting is an automated email (per the 3 customer service reps I have talked with) telling me to call customer service! The customer service reps are not enabled to do anything except place another escalated ticket! No response from anyone to these tickets or offers to assist in any way!

The sizing,quality and making of your shoes now suck. I've been buying these shoes for over 20 years. I bought 3 pairs 2 months ago had to return do to sizing is so out of whack. After 2 weeks inner soles were ripping and falling out. Quality has really gone down hill. Probably sending over seas to be made...corporate greed...made in China and Taiwan...

Ordered a pair of boots but received something completely different. Easy Spirit refused to issue a refund or send a return label for the wrong item. When I disputed the charge with my credit card company, Easy Spirit claimed they sent the right items. Easy Spirit is pretty much a fraud - do not order on their website.

I went online on a Sunday (which was also an holiday) and ordered a pair of size 6.5 shoes. I verified my order before I paid and later that day I received an email that my order was processing but it showed for a size 5. I thought this must have been a mistake, so I tried to cancel the order and then order again. I received a message that the order could not be canceled because it was in processing and to contact customer service if I had any questions. First thing Monday morning at 9:00 am I contacted customer service. Had to wait quite awhile before a representative spoke with me. The customer service agent stated that the order I placed was for a size 6.5 but there were limited quantities in the warehouse and their system automatically defaults to a size 5. I asked if I could cancel this and was told it already shipped and I'll receive a size 5. I asked why it was shipped when I didn't order that and was told it's just an automatic default, so I could go back online and re-order and hope to get the correct size but chances were I'd still receive a size 5 again. She told me when I receive my shipment I could return the item. What I learned is that not only do I have to pay for the shipping, but also a restocking fee as well for an item I did not order and clearly won't fit. Had I listened to the customer service representative I'd be paying for both restocking fees! Beware if you order from their website because you may end up with a surprise size 5! Should I receive the correct size I'll update my review.

The returns policy is labor intensive and nearly impossible to complete. If you are completely sure of size and style, then go ahead. Otherwise, beware!

If you happen to have a long or complicated street address, give it some thought before you order from EasySpirit.com. I placed an order with them. Received a confirmation email with all my information, including my full name and address. So far, so good. Along comes UPS... with no package. Why? Not UPS's fault. They had already delivered my order to someone else's address because Easy Spirit left half of my house number off. I have a lengthy address, I admit -- but it's also up to the sender to allow for that. I do a lot of ordering, and this was one of the most thoughtless I've found.