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EasyCanvasPrints

2.9

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EasyCanvasPrints Reviews Summary

EasyCanvasPrints has a rating of 2.9 stars from 451 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EasyCanvasPrints most frequently mention customer service, poor quality and full refund. EasyCanvasPrints ranks 12th among Art Prints sites.

service
211
value
215
shipping
216
returns
85
quality
208
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Maryland
1 review
1 helpful vote
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One the screen, saved the picture as I assumed it would come to me - making sure... because my kid is a swimmer and was doing the butterfly stroke in the picture... the entire picture was centered. Paid, received confirmation, received 16 x 20 canvas with his hand cut off on one side and almost on the other. Told them I would even send back the incorrect one if they would send me the correct one. No... their solution was to reimb. Me a portion. Are you kidding me? Your companies mistake and that's what I get? I have 35 pictures I'm about to send off to another company with better ratings so I hope it was worth it and I hope your CEO sees this and all the other one-star ratings you all continuously receive. SMH.

Date of experience: September 28, 2020
New York
1 review
0 helpful votes
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LOVE THE PRINTS
September 29, 2020

Have had several prints of my dogs done here over the years, with frames. I am very satisfied and will return for more. Excellent quality, fast service, fair price.

Date of experience: September 27, 2020
Minnesota
1 review
0 helpful votes
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Well Easy Canvas prints have a great gimmick going. They say it is an ongoing issue that people upload the pictures and they look good but their software doesn't let you know it will be grainey or pixel like. So you call and they say "oh we can refund your print" or let's charge you a certain amount and you can reprint it again. So again they say it is an ongoing issue but don't fix it until you receive your print and then have to get it redone.

Date of experience: August 11, 2020
District of Columbia
1 review
3 helpful votes
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I have used a few canvas companies in the past, and decided to give this one a try as they had competitive pricing and shipping was delayed due to COVID at my normal place I frequent. The quality of the picture I provided was not poor, and I made sure not to get too large of a canvas - as to not distort the clarity. I paid over $100 and received an absolute blurred mess. If, by chance, this was a user error, I have never dealt with printing company that wouldn't reach out and let the consumer know the picture would be rendered completely unrecognizable. Very disappointed.

Date of experience: July 23, 2020
GB
1 review
0 helpful votes
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As a Digital Artist from England, making Pet portraits from peoples own photos, I send all my U.S. customer to E. C. P. Their quality and service has significantly improved over the past 2 years and I have confidence in continuing to send my orders there.

Date of experience: July 7, 2020
Massachusetts
1 review
5 helpful votes
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I was told there was a 30-day wait for a single print, but I was charged immediately. I asked for a refund more than 2 weeks later & was told it could be a 7-14 day refund process. This is illegal.

Date of experience: July 1, 2020
California
1 review
8 helpful votes
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I was foolish enough to buy from EasyCanvasPrints. I should have suspected when their site kept telling me the image I sent was too large. $140.00 later, I have a picture that's so pixilated it's unviewable at under 25 feet. It is in a frame, but it's pure trash. Any six year old with photoshop could have done a better job. Do yourself a HUGE favor and go somewhere else.

Date of experience: June 28, 2020
New York
1 review
0 helpful votes
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The Art Within
June 17, 2020

I have never had a custom print on a canvas and this project was very important. I worked on my design for a few weeks to get the exact High Quality outcome. I wanted to make sure the lighting, colors and scale was exactly correct. I uploaded the artwork and was given a Proof as PDF. What I saw was amazing... The Canvas arrive in about 10 days and upon opening it the quality was awesome,
Tip: Make sure you artwork is properly scaled to the size you and that it's greater than or equal to the size. When you scale up anything it will become pixelated. The Printout is as good as the Art within you.
If your canvas is large like a 30 x 40 I highly recommend using a wire picture frame kit and not the Teeth hangers.

Date of experience: June 17, 2020
New York
1 review
2 helpful votes
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Terrible print
June 16, 2020

They wont reimburse their terrible print and dont even review before sending out. DONT BUY
Seems cheap but not. They offered to reprint mine and charge me shipping
Absolute terrible customer service that responds 2 wks later
DONT DO IT

Date of experience: June 15, 2020
Tennessee
1 review
7 helpful votes
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Ordered one canvas with rush delivery (which doubled the charge-as I expected) Canvas turned out well. ( Did not receive email receipt confirmation upon order as stated would arrive soon after.) Made a copy of receipt total from my initial order as I ordered. Received two canvases and charged for two (the second $5 more than the first--from bank statement) Was charged for two rush deliveries. They were shipped standard delivery and identified as such, Requested refund for charge and shippings. So far no response. Cai

Date of experience: June 5, 2020
Texas
1 review
4 helpful votes
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I purchased a collage canvas print using pixels quality greater than required. Order took about a month to receive and all photos on the print were blurry. I Emailed support, but never received a reply. After 5 days, I called. They told me I needed to take a pic of the prints, upload that and then quality control would approve a re-print. The company should have just re-printed in good faith. Do not waste your time and money with this low quality company. I don't want to add a photo to this review because it has personally pics.

Date of experience: May 31, 2020
Georgia
1 review
4 helpful votes
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After reading the reviews I was kind of hesitant about using this company. But after talking to a friend that has purchased six canvases and they all turned out great, I decided to give it a try, and I'm glad I did. I had three canvases made and I absolutely love them! Don't feed into the negative reviews. I will be ordering from this company again! And they also arrived 4 days early!

Date of experience: May 28, 2020
New York
1 review
2 helpful votes
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Horrible customer service, can't accommodate the simplest request, even if it would cost me more money

Date of experience: May 23, 2020
California
1 review
6 helpful votes
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I have ordered from this website 5 different times and every canvas is Seriously BEAUTIFUL! Every piece gets delivered fast and they have made our house look so magical. I am not a person who normal writes reviews but I had to let people know how awesome they are. 10/10 by far!

Date of experience: May 22, 2020
Tennessee
1 review
3 helpful votes
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Not happy "pillow"
May 22, 2020

Paid $37.48 plus tax for a 16x16 pillow. Pillow was not 16x16 it was 13x13. Huge difference! Very very cheap quality material! And Print quality was very poor. One good thing I have to say is I was supposed to get the pillow on the 29th and got it on the 20th. Expected much better then what I got. $40 plus dollars for cheap little pillow is rediculous, print or no print. Going to call and see what they say. By other reviews does not look good lol

Date of experience: May 22, 2020
Germany
1 review
1 helpful vote
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Ordered a large, custom size of 18" x 50" and it arrived fast and perfect. You gotta send in a quality pic if you want it to look good all blown up folks!

Date of experience: May 13, 2020
New Jersey
1 review
4 helpful votes
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HELPFUL, KIND!
May 12, 2020

I talked to Richard & Matt today & really needed their advice on 2 different pics I sent in to be enlarged.
They were both SO HELPFUL & CONSIDERATE! I was very unsure of how the enlargement would look & they both spent alot of time w/me on the phone helping me to be able to see it in my eyes! I'm anxiously awaiting the finished product!
The Proof looks so good!
Thanks to both of you for your awesome help today!

Date of experience: May 11, 2020
Michigan
1 review
6 helpful votes
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I ordered three separate orders and all three orders arrived in the wrong sizes. First I emailed customer service to let them know, but received no reply. So I called customer service and they said there is nothing they can do. No refund, no replacement. Waste of $200. Not a trust worthy company. Very disappointed!

Date of experience: April 21, 2020
Illinois
1 review
0 helpful votes
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Great quality!
April 16, 2020

Our canvas was absolutely perfect! Crisp and clear, no pixelation, vibrant colors. Framing was high quality. I have used three other online canvas stores, and this was by far the most reasonable and best image. And, it was blown up to 24 x 36, so image integrity can be difficult. I was so worried as the image was from an iPhone 5c, transferred to a 6, then and 8, and finally texted to a Galaxy s9 and uploaded from there. Still perfect.

Date of experience: April 15, 2020
Georgia
1 review
8 helpful votes
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Terrible
April 10, 2020

I order 3 images & paid over $60 & can only use 1. They cut my pictures off & one of them is blurry. I called & they offered to fix it if I paid $10 per picture for shipping.

Don't waste your time, just go to CVS or Walgreens.

Date of experience: April 10, 2020

From the business

The leader in custom canvas prints online. Save 85% on canvas prints. Just choose the size and wrap thickness of your canvas print, upload your pictures or art, choose your border and join over 1 million happy EasyCanvasPrints.com customers.