EasternHoneysReviews 5,196

Dear Alex,

Thank you for taking the time to share your concerns and feedback with us!

Please note that our website was designed for convenient online communication and our technical specialists are always aimed at making the best decisions in order to create a user-friendly interface for every customer.

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. We want you to be satisfied with the service we provide, please let us know if you need our assistance with something.

Please feel free to reach us via [email protected] at any time. Your positive experience is really important to us and we hope to hear from you soon.

Best regards,
EasternHoneys Customer Support

Dear Loren,

Thanks a lot for submitting your feedback!

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

Also, I would like to let you know, that our members can get the bonus credits. Please contact us directly for more information.

There are a lot of things that you can do absolutely for free on the website. For example, you can easily browse, you can look the photos of other users, you can “like” the users, you can “wink” to the users, you add the users to your following list, you can read the messages that the users send to you without replying on it, you can view the photos of other users that they send you in the chats, you can attach up to ten photos to the each mail (you pay only for the sent mail). Please note that you can do everything mentioned above absolutely for free, without being charged.

Please note that all the prices were developed by our management, however, I will pass your feedback regarding the prices, and probably the pricelist will be redesigned in the future.

Should you have any additional questions, please contact us via [email protected] email at any time.

Best regards,
Easternhoneys Customer Support

Dear Tracy,

Thank you for your feedback. We always consider any suggestions from our customers and constantly improve the website for a better user experience.

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the lady is real. She has to confirm her identity by recording a video and showing her ID document on the camera.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.

We have no feature of video chat available at the moment, however, we will take it into consideration!
Nevertheless, I have a great option for you. You can watch the live streams of our members for free and thus establish new connections on the website. Streaming gives you a unique opportunity to look into another member's life and become a part of it by using different types of interactions while watching!
Additionally, you can send messages to a group chat – it is free of charge!

If there’s anything we can do to help you further, let us know via [email protected]

Sincerely,
Eastern Honeys Customer Support

Dear Edwin,

Thank you for taking the time to leave your feedback.

We try to make sure that all the validated members are interested in communication with other members of the website. For this purpose, we introduced the difficult procedure of verification steps for them. All of the members consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please, note that our website is an online-international communication platform where our user’s satisfaction is our primary focus, not a dating platform. We provide our users with a fast and convenient environment to initiate communication and share different ideas, traditions, and knowledge with other users of the website. Therefore, we cannot promise anything about marriage or coming to another country, however, we would be very pleased to hear if your relationship taking that direction.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will check the case.

Should you have any questions, we are available 24/7 via [email protected].

We would also greatly appreciate it if you decide to review the feedback and rate us higher.
Looking forward to your reply!

Best Regards,
Support Team EasternHoneys

Dear Kevin,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there. Would you be so kind as to provide us with more details regarding your experience on the website and what led you to unsatisfied comments?

We try to provide every member with a positive communication experience at the platform. To do this, we have secured access to the platform with a sophisticated verification procedure for every trusted member, and created a 24/7 support service being able to handle any kind of issue. However, each separate member chooses their own manner of communication as well as whom they want to talk to.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime.
Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
EasternHoneys Customer Support

Dear Gary,

Thank you for leaving feedback about our website!
We are grateful for having you as our client. Thank you for choosing us!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.

However, please kindly note that it is always up to both of you on how to build your further communication.

From our side, we provide a safe and comfortable place for communication and we cannot force our members to stay in touch or move further on in their relationships. Your communication and further interaction depend solely on both of you.

Should you have any questions, we are available 24/7 via [email protected].

Best Regards,
Support Team EasternHoneys

Dear Member,

Thank you for taking the time to express your thoughts and share your feedback with us!

I understand how you feel, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have. We have a lot of people taking care of the customers' issues, whatever they are. So we count on your understanding.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Many thanks,
Eastern Honeys Customer Support

Dear Daniel,

First of all, I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website!

Validated members' profiles are verified twice.
Firstly, our Regional Partner gathers and verifies the personal background information, ID, and other documents of the user as well as uploads a verification video where the user gives his/her consent to use our Website.
The second step of the verification procedure is held by our Moderation Team after the Regional Partner creates a new user’s profile.
In order to verify the user’s identity, we ask the following:
- A valid passport/national ID document;
- A verification video where the user, holding the ID in hands, declares the current date and confirms that he/she wants to use the service.
Double verification helps us to make sure that all users registered on the Website of their own free will.
If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.
However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case via [email protected]

Kind regards,
Eastern Honeys Customer Support