Earls.caReviews 1

From bad to worse. After many years of dining here, the place is disgusting and run in the same manner. The manager, a very nice fellow that was about as helpful as an umbrella in a tornado.
We arrived as booked at 5:30pm and both the bar and dining area were almost empty. The place didn't fill up until around 7pm and because of that I see why he really doesn't care about losing a few customers. We were first escorted into the loud Bar area. Argumentative server basically said you 4 have to sit where I sit you. The manager says that we should have placed our seating request with Open Door the booking people if we didn't want to sit in the noisy BAR. I didn't realize we were going to attend a concert or something and needed special select seating. We just wanted to celebrate my son's Birthday and enjoy a nice meal without hassle or stress. Well tonight I went to the Open Door site to see what he was talking about and there is no-where it allows you to choose seats. I ordered with other items pizza with chorizo. There were 4 thinly portioned pieces in total. The bill comes and the machine will not take my credit card. Many attempts and wasting my time finally she said the machine is not working and got another one. From start to finish this place is disgusting. We spoke to 2 managers. The woman was aggressive and did everything in her power to blow us off.
DO NOT PHONE ME BECAUSE I WILL NEVER COME BACK AFTER MANY YEARS OF ATTENDING WITH MORE THAN SATISFACTORY SERVICE AND COURTESY. IN THE PAST THIS PLACE WAS NOT ARGUMENTATIVE AND RUDE BUT RATHER EAGER TO LOOK AFTER THE CUSTOMER AND ENCOURAGE A RETURN.