EaglemossReviews 54

I started my subscription back in August of 2019 and everything was going okay for for afew months until May of this year when I called in not once but twice to find out when my next order was coming out... the first time the CSR (customer service representative) said that my order will be sent out next week on tuesday.
Tuesday comes and go and no email confirmation so I call again only to be told that a part is on back order and they don't know when it will be available. First red flag. A week went by and I finally got the email confirmation.
Now its happened again this month... part on back order and when I asked when it will be available the gentleman that I spoke to said he couldn't tell me when it will be.
I also called last friday 6/12/2020 to see when my next billing date was... the lady that I spoke to said that it's on tuesday 6/16/2020 which is today... but... no email confirmation so I called again only to be told that a part is on back order... why did the lady that I spoke to the other day tell me that I asked and the gentleman and he didn't have an answer. Second red flag.
I ask that same gentleman if he could email me when the part is available and he said No we don't do that... but that's a good idea.
So what am I supposed to to do? Sit here and twiddle my thumbs until you get the part? Third red flag!
I'm in this for the long haul but my patience is wearing thin.
Mr. Robert Watkins needs to step his game.

I had subbed to get the Ecto 1 build up from Eaglemoss. However, they kept screwing up my shipments every time. The final time they sent me a shipment of parts and the wrong Magazine. I call in, they send the same incorrect magazine. I call again, they send a parts pack that had nothing to do with my order or shipment. I call yet again, and they send yet another parts pack that had nothing to do with my order or my shipment. I call in, understandably unhappy at this point, but the person on the other end hangs up on me because "I hurt her feelings". I call in demanding to speak to someone in charge, get promised I would get a call back, but nothing. So I email them demanding the correct magazine. Their response? Refund my money and delete my account. They do not operate nor do they act like a valid company. They are based in the UK, but you cannot contact anyone in the UK because they just do not care about customers. The thought process they follow is that as long as they can get enough of the supposed customers and Youtubers correct, then they are making plenty of money, so anyone they make a mistake with is expendable to them I would warn to stay away from this company, because now due to what they have pulled I will always have this unfinished and unfinishable model collecting dust in my home. What a truly worthless company.

Eaglemoss is a deceptive company that preys on their customers. They makes a fine product, but they do everything in their power to snatch every penny from you that they can.

If you sign up for one product subscription line, they have it in the contract they can send and charge you for others, adding larger more expensive models at periodic rates even though they were not advertised in the initial subscription. The charges are supposed to be monthly, but what they mean is every so many days, like 25 days and they just take the money out of your account. This number changes based on their arbitrary whims and they can suddenly say charge you every 16 days, every 20 days, and one time they charged me within ten days. They WILL NOT work with you to say choose a date for the money to come out, because you could cancel before that day and Eaglemoss wants their money. They will also add random things to your cart and charge you for them, and when you ask they fall back on claiming it was in the contract or that they "just add things sometimes" which is BS but an actual response.

Then if you buy into one of their sales, such as a "buy so much and get a so so gift voucher" they won't send the gift card physically, just email it to you almost two months later for no reason. So I fell for this, ordered a ship from their star trek line using the voucher which never ships. "out of stock" they say when I call. I watch their store and the item pops in and out of stock, so I patiently wait, assuming they had back orders. That order was made on September 12, and they never ship, always "We don't know when it will be back in stock" so March 29 next year I call and cancel, the lady says Refund is on the way 4-5 days.

Never comes, imagine my surprise.

Then I call back, first clerk says she can't even find the order and starts referring to items I never purchased, sends me to her manager who claims "we pre-charged you that money should have fallen off, we never received any money. Asked what the clerk on Sunday was talking about and she says she was mistaken.

My foot.

This entire business seems to be aimed at getting as much money from you as quickly as possible and then delaying, obfuscating and refusing to give it back.

DO NOT BUY FROM THEM. If you must have their products by from third party selllers or better yet, get a used one on Ebay. Every dime you send to someone else is one they don't get.

Several weeks ago I decided to subscribe to Eaglemoss's Build the DeLorean Part Works. What a mistake that was. Despite Eaglemoss taking nearly £100.00 from my account for twelve issues of the magazine I did not receive a single copy. Having sent numerous e-mails and made endless telephone calls Eaglemoss seem incapable of fulfilling their core business, providing subscription subscription services. Even after escalating my problems to Eaglemoss's Management team I was still lied to over and over again with promises of deliveries that just did not materialise. I have now cancelled the subscription and await a full refund. This is an appalling company long on promises but short on delivery who lie and lie again to avoid meeting their obligations. My advice steer well clear of Eaglemoss they care nothing for customers and refuse to put matters right.

I was a satisfied customer until very recently. All ran smoothly with my subscription. Then an item was previewed that I desired and so I placed a pre-order in November for the item due to be released in mid-December.

It is now March and I have still seen no sign of the item and customer service has been absolutely atrocious, with the item now even having gone out of stock - had they refunded me sooner I could have ordered it!

On top of this, it has been routine to wait up to 15 days between emails from Eaglemoss and today they finally got back to me to say they're issuing a refund - for an item that I did receive as a part of my now cancelled subscription and that is under half the cost of the missing item!

Not one of the people (half a dozen now) who have engaged with me via email have provided a direct contact number for me to discuss this case with, so I am once again reduced to waiting potentially days for a reply, despite responding myself within minutes.

What a DISGRACE of a company! My partner has now waited months for issues owed to him for the back to the future car. They keep lying every time we call saying it is shipped out but cannot give a tracking number or can we EVER SPEAK TO A MANAGER! Worst most unprofessional company all they do IS LIE to customers. WAS told the issues owed would be sent out 2 weeks ago, ONCE AGAIN had to email them of course as god forbid they could have a manager call to sort this mess out and once again told oh no sorry they are on hold until we get it sorted with suppliers! IF anyone has taken legal action please let me know as I am happy to sue to lot out of this company.

My husband got me the limited addition Albua Dumbledore+ collection for Christmas we didn't receive the 1st one until 10 or so days after and it was broken, we called and they told us they would send out another one. Received the 2nd one and that one was broken as well. So we called one last time and they sent a 3rd one out and it was broken. All 3 of them BROKEN! Poorly made, crappy company overall. I'm so disappointed considering this was my CHRISTMAS gift and now I have nothing

I have a premium subscription to the Eaglemoss DC Comics Graphic Novel collection. I am supposed to receive two books per month -- but Eaglemoss has not sent me any shipments at all for FOUR AND A HALF MONTHS now.

When I asked Eaglemoss customer service about this, they replied that they stopped sending my subscription shipments because a "Green Lantern premium book has regrettably been unavailable".

That, of course, is not an answer at all. Needless to say, it is absurd to suggest that the unavailability of one single book is an acceptable or logical reason to completely stop sending any other books in my subscription -- for over four months (and counting). This is utterly ridiculous.

When I asked, they refused to give me an answer as to when they intend to start sending me books again.

I have been collecting the DC Graphic Novel collection
It's a great collection and I am satisfied with the content...
Though...
Once I had started collecting and the payments were due every 28 days they started taking extra payments when calling to discuss this I was told they had decided to throw in "extras"
I accepted these extras as they were pretty cool but said that I would have liked to have had some warning.
After this conversation the payments started to fail I called up and made a payment and was to there would be another 2 payments that month to bring me inline with the subscription
This turned out to be 3 payments and two of these failed
A further 3 payments failed so we contacted the bank who said they had never been requested
Changed cards and the issue has persisted
When calling to update this i was told my 60 graphic novels had now become 100
They are cool so I have accepted this but wish the payment system would work