EaglemossReviews 54

I ordered 2 products from their store. They took so long to arrive, I emailed to the customer support, and to my confusion they vaguely answered the packages had been delivered. Only then I was provided with tracking numbers. After looking it up, both of the packages ended up at 2 different addresses non of which was mine. I emailed them again and they told me they'd resend new packages. It also took awhile so I looked up tracking number. To my disbelief, they got my address wrong again, 3 random people just got free toys, I got none. They has not responded to my last email for 2 months now. Luckily I used Paypal so I'm issuing a refund, what a waste of time and energy.

I pre-ordered 3 figurines at cost me 34.99 each, they have my money, but now I'll never get it back, so I'm nearly 105 euro out of pocket to a company that's going under. I emailed them continuously over the last 1.5 years, and at no time was there any indication that they wouldn't deliver. They led me down the path and then abandoned me without anything to show for my money. I paid with PayPal too, but my buyers protection only lasts 180 days, so no refund there either. It's a sad state of affairs when customers get ripped off by what will most likely be millions, and with a lot of customers with part built models! I'll never wait more than 180 days ever again, more trust a company past 180 days to deliver. Stay away from anything to do with Eaglemoss.

You sign up for a subscrition for parts to build a product. Parts go out every week or moth at you tequest but then the parts stop. No word from them. 404 error on their website. Phone unanswered. Chat is down. And a paid money for a worthless partial ship that will likely never be completed.

Stay away.

You'll agree to a price and then they'll delay your shipments until they raise their prices. Then suddenly their in stock.

As an added bonus their customer service literally cares nothing for your satisfaction.

Tried both Astin Martin and Willy Jeep. Both models are now in backorder on kits with no date for fulfillment. YOU WON'T GET YOUR MONEY BACK EITHER. I have asked for shipping labels on the jeep to send it back for refunds. Even though they are at fault by not having inventory to send customers, it is your fault for not being satisfied with a half built model.

I have now been waiting over 1 year for backordered issues amongst others that are at 9 months & 6 months. Communication is terrible. Receive emails back saying I'm on the priority list but don't get any ETA. I've currently got thousands of dollars invested in this collection. I currently have around 140 issues so cancelling is not an option. At this point in time I've paid for 13 issues that I haven't received. Eaglemoss, if you are reading this my acc no is G******* please look into this as I'm really at a loss at what to do. I've been getting the Marvel collection from Hatchette and they are always up to date and that collection is up to 250 issues.

Order, pay by card do not subscribe

This company will keep taking money from your account and never send the items you have paid for

When you call them they say wait, if you send an email they never respond to them

Overall the items are okay, I will never purchase from them again and forget completing the set

SH*******

Items are never shipped on time. The items are always broken. Customer service is garbage and if you're an idiot like me you'll be stupid enough to do something like sign up for a big build like the ECTO1. Note: I've been signed up for this since 2020 and stopped getting items to finished about 6 months ago. No calls no emails. FU eaglemosss

I signed up for the Enterprise D build. However, every month I have to call and get them to enter my credit card information into their system again. I have tried this with multiple financial institutions and it is the same thing. I was told from my financial institution they failed to submit the expiration date with the charge so it was declined. You try and explain this to the customer service and the last lady I spoke with was rather rude. I am very disappointed at the customer service and how they handle the issue. The next call is to cancel the subscription.

Read the other reviews. I should have! Supposed to get the Enterprise-D but now they say it's out of stock. It's been 3 months with no shipments, but I noticed they charged my card and I thought, sweet, they're sending me parts again. Nope, it's an ugly picture of the Enterprise. I don't know how they are still in business. Well, maybe it's because of people like me who didn't read the reviews (which I usually do).

I've tried twice for their different build your own models. First with the Delorean and second with the Enterprise D. With the Delorean the first couple months went smooth. Then they skipped a month of parts. When I called they said they'd fix it. Instead I got parts from a previous month I already had. When I called back they said the parts I wanted are on back order. Kinda hard to build the model in stages when you can't get the parts in order. And with the Enterprise D good luck getting parts on time or at all. But oh they'll be right there charging your bank account. And they are sleazy. The so called bonuses the offer with the builds. I got charged separately for. I got the bonus one month but no parts.

Final words. DON'T WASTE YOUR TIME OR MONEY!

Canadian Customers BEWARE! First off: Shipping fees make no sense: you can order a single book and no shipping fees but if you order two books at once suddenly your forced to go on a shopping spree to get free shipping!
2: Ordered Battlestar Galactica Shipyards book and received designing spaceships instead. Weeks of assurances later by email and over the phone but "OH NO we have a problem with our system that effects all orders to Canada!" Says they will ship out the proper order or give a refund, so I asked for the book and weeks later I have yet to receive anything but platitudes and promises both by email and phone. I was just on the phone with a very haughty supervisor who clearly had no interest in my REPEATED emails, simply quoting the same BS. So I demanded a refund and told them I'm never shopping again.

It was so hard to get any info about tracking
Placed an order in October now December still no order
Called multiple times after 5th call got a replacement but still no order and no tracking info
Took about 8 months for Canadian site to come back up
It's a nightmare

They appear to have run out of the enterprise build kits. Last shipment received was a duplicate order on parts bag 5. My last order has been delayed going on 2 months. I originally had a weekly build kit, but they can't deliver items it appears

Ordered the Ghostbusters ecto 1 back in July and cancelled the month after. The reason I cancelled was the fact that the parts where delayed and missing. When I phoned about this they said they would not charge me for anymore parts and the account was settled. However today (9th November) I recieved a letter from a debt collection agency saying I owe £50. I phoned them again to resolve this and they said it is settled. So watch this space. Just be aware and watch for hidden charges, eaglemoss have just lost a customer.

Wow this company has the worst customer service ever. The products are great but if you have a problem you are SOL. They will charge you for stuff you already cancelled and tell you it's your fault they have your wrong account number on their emails. I have never had such a bad experience in customer service any where! I dread having to call cause I know it's gonna be a fight every time!

No tracking provided, never got my order. I'm currently waiting for a refund. I wouldn't recommend eaglemoss to bad because they have a nice product but a bad business ethic.

Damaged parts were never replaced with the correct parts, extremely poor customer service, parts are often out of stock with no eta. Halfway into a 1500$ plus build and the refuse to make things right or refund anything that I have spent. They also did not reply to my better business bureau claim. Do not order anything from Eaglemoss!

Horrible customer service! Took them 3 days to charge my credit card, claimed my parts were shipped, when obviously they were not! Sent them a seriously unhappy customer email, don't expect an answer. Doubt I will ever receive my paid for parts! They were good and on-time, until that blasted "free" cap came up short.