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I've been a loyal Dyson customer for years, but after my recent experience, I'm done with this brand. On March 8,2025, I reached out to Dyson customer service to inquire about the 20% owner discount for purchasing the Airwrap. Instead of helping, both the agent and their supervisor were completely unhelpful and refused to provide clear answers. They falsely claimed the discount had been discontinued and insisted that the only way to get it was by trading in a Dyson product—which is absolutely ridiculous. What makes this even worse? Two of my friends received the exact same discount on February 28th and March 6th without any trade-in. When I pointed this out, Dyson's customer service agents and supervisor ignored my concerns and kept repeating their false claims. The dishonesty and lack of transparency from a company that charges premium prices are unacceptable. Dyson clearly doesn't care about its loyal customers. After this frustrating experience, I won't be buying from them again, and I'll be sure to share my story with others so they can avoid this brand as well. Thanks, Dyson, for making it easy to take my business elsewhere!