DR PowerReviews 29

Ordered a walk-behind leaf vacuum 11/11/22, not delivered until 1/31/23. Unit was shipped without hardware necessary to attach the control arm. Additionally, the lower handlebar was defective and simply could not be attached. Back and forth with company and still no functional machine. It has been a massive hassle and waste of my time. I do not recommend this company. Defective and missing parts. Huge amounts of wasted time online and on the phone. Still no machine. NOT GOOD.

Not a bad unit electric start fires right up quiet great on my farm along fences don't have to carry it around my back loves it

Ordered this mower. It was not shipped. None out of five (non) customer service reps have answers. No return emails or calls with answers. I've had to contact them. If this is customer service before it is delivered!?!? The Billy Goat mower is looking better and better.

I thought maybe I was the odd man out, that I got the one in a thousand bum mower. But all the review sites that are not run by dr power say the same thing. They say that the mowers break down often, that the batteries are often DOA, that the fuel lines are kinked on arrival. They are getting one out of five stars here only because I have to click on something. My mower has been in the shop since the day it arrived because the engine was damaged before it even left Dr Power. Their warrenty is useless, since it's been over a month and my mower is still not fixed.

I purchased the walk behind dr pro leaf vacuum from the web site which advertised 3 day shipping. After purchase I was I informed that due to demand, delivery would take 5 weeks! Well it's been more than six weeks and after contacting CS my projected delivery date has morphed into 2 months. If it snows before thanksgiving I'll never use the vacuum this year. I've purchased 2 machines previously from DR with various performance issues. This was an obvious scam for advance orders before actually creating inventory. This will be my last purchase.

I ordered a product that was in stock, after weeks go by I find out that the factory was waiting on parts and the line production was halted but the customer service and the website were not updated. I inquired with the, about what they could do to help accommodate the mistake and speed up the process. They without out checking with a supervisor or checking with the factory flat out told me there is nothing the could do. They were paid at the time of the order, I won't be seeing the product for several weeks. Some companies have it their way. Customer NO Service policy, BUYER BE WARE