DreamstimeReviews 1,260

I called up regarding a billing issue and received nothing but attitude right from the start for the whole call. I don't know what the lady's problem was but it just got worse and worse the longer I spoke it her. When I asked what her problem was she said it was the "word I just said". I asked what that was and she wouldn't say. I really don't think I used profanity but if I did let it slip I had good reason. Besides the fact that she had attitude from the beginning of the call. I asked to speak to a supervisor and they weren't much better, just less of an attitude in their voice. They could care less about losing my business, even though I have been using them since 2011. There are MANY stock photo sites and not much differentiates them. You'd think they would have to have top-notch customer service to compete but NOPE!

I like Dreamstime. Easy to use, easy to buy pictures. Something to develop is the search-engine: add more search-words/picture. Sometimes I get a load of pictures when I want a lite narrow corridor. But totally I like Dreamstime a lot and have been a customer since 2009.

Back in 2010, a well known law firm became notorious for suing website owners for improper use of their images. After chatting online in social media, I finally was introduce to the ONLY image database this particular law firm does NOT own, and, that is Dreamstime.

Dreamstime.com has a wide variety of images with an even wider range of prices. I've found so many great images that cost only 1 credit, or FREE that this more than makes up for that PERFECT one that costs more.

Not only prices but customer service that is to be much admired AND appreciated! Dreamstime.com is a business model for us all to follow.

Don't believe me? Check this out: http://www.eparrs.com/blog/when-free-isnt-free-at-all/ I send ALL my website customers to Dreamstime.com for their image needs.

My initial attraction to this site was that artists were offering their work at a reasonable price. I have seen those prices go from a buck for a graphic to $15 bucks and more. I am more likely now just to Google images and find something that's close enough and go with that. I love supporting the arts, but this has gotten ridiculous. I have been buying less and less, and will probably not buy at all before long. Keep driving those prices up and drive yourselves out of business!

I like the quality of their clip art, and I am pleased with their refund policy. I spent a lot of time trying to decide between two pieces of art I had placed in the light box, and then I accidentally clicked on the wrong one to download. I should have deleted it once I decided not to buy it. Dreamstime refunded my credit and instructed me to delete the file, which I did. Then I went back to their site and downloaded the piece of clip art that I wanted. They responded to this issue within a few hours in a polite and friendly way.

I don't like that you lose credits that you paid for, if you don't use them within a year. Why can't they just be available, like a bank balance? Also, the cost of a piece of clip art usually doesn't match the amount of credit you can buy, so you have to buy more, and that's when you can end up losing a leftover credit balance. If I used a lot of clip art, this wouldn't be a problem; I would subscribe.

I live in Nigeria and own a mid-size branding+design firm. Getting good images to work with has been a great challenge but not anymore since I started using Dreamstime. However, pls help make purchase of images non-expensive. Thank you!