DreamstimeReviews 1,260

The variety of images is great and we always find exactly what we need for our projects. The only thing I really don't like is the subscription format. I prefer purchasing XX number of images and using them as I would need them. I rarely get all of my moneys worth before the subscription period expires.

Am so happy the first day I got a brief of you guys since Nine (9) years now. I do appreciate the simplicity in the use of the platform. Even the price tags are quite affordable.

But I wish you incorporated amongst other existing segments, the "Tutorial Session". This helps discuss several areas of study and interests of your teeming fans. For instant, indebt analysis of the use of cameras could be discoursed. And angles from different professionals of repute could also take into consideration. Applications like Adobe Creative Suite e.g., PhotoShop and other programmes that be demonstrated on the platform in order to assist amateurs and professionals blend their craft and shape their skills.

Also an interactive platform where fans meet to discourse various materials you post on the site and suggested areas of desire.

These are my views, and I hope it makes sense sir.

Thanks.

Customer service is not very good at all. You don't need assistance very often, but when you do it's not up to par.
Also the image quality is usually great, but they need to weed out thousands of completely useless files that exist on their site, clogging up your searches.
They need to do quality control on EVERY image, they have many images on their that have HORRIBLE retouching and not nearly acceptable. An you don't see these problems until you purchase.

I've used several image providers before and the image I wanted for a particular project was posted on Dreamtime so I got the trial subscription for 5 cents. Great Deal! I will be the first to admit that I forgot to cancel later on and was hit with the full monthly charge. When I went to cancel, they offered a great deal. So I clicked on continue to get the deal. I did not see anywhere where they were going to charge me that day for an additional month. I thought they would be like all other sites and wait and charge me the next month. (unfortunately, I didn't take a screen shot so I couldn't go back and verify if the site really did say that.)

I reached out to customer service regarding the transaction. The response that I received was very condescending and rude from Gladys. I was rather shocked when she suggested that I cancel my account with instructions on how to do so. So I called the number in listed on the site for customer support. The person I spoke to on the phone was just as rude and condescending as Gladys. I ended up cancelling my subscription and getting a refund.

Based on reviews I just read, I am not the only one who has seen this issue when it comes to billing problems.

I have used dreamstime for around 8 years now but recently I signed up for an annual package and chose the wrong one in misunderstanding the overall cost. Straight away I contacted dreamstime and asked for a refund and to change to a different more affordable plan for me and they were quick to respond and happy to help.

Thank you so much dreamstime your excellent customer service and understanding is what will keep me coming back.

I've been with Dreamstime for years - when every image was a $1. Then in later years, I never knew why the price of an image jumped after I bought it. Someone finally explained your business model. She said the more someone downloads an image, the price goes up. She said she can find the same photo on Canstockphoto. So in the last year or so I've been going elsewhere to find photos. (Personally, I think the competition is tough in this business.)

Just a side note... this area seems a little dated: http://screencast.com/t/yTiLZNYop. I'm an affiliate too so it took me forever to figure out how to transfer my earnings to credits.

I was grateful to Dreamstime in the beginning - it helped to easily and cheaply populate my site with photos.

Susan