Dose Of Roses

Ordered in January and noted that there would be GUARANTEED Valentine's Day delivery. V-Day comes, no package. Only then does the company reach out to say they're behind schedule and won't be able to uphold that GUARANTEE.

As an olive branch, do they offer people refunds or the opportunity to cancel their orders? No.

Do they, at least, offer significant discounts on the orders that have already been placed (the LEAST you'd think they could do, considering many people probably ordered precisely BECAUSE of the guaranteed V-Day delivery)? No.

What do they do? They give everyone a $15 discount on their next purchase.

Wow. A whole $15. So generous, considering many of their items are $300+.

On top of ALL of that, over the next weeks they DO NOT EVEN RESPOND to multiple emails sent simply looking for updates on the orders.

Finally, on March 4th, 3 weeks after their "guaranteed" delivery date, a package arrives. Thank God, right?

Nope. Open the box and find that the product has barely been secured (by just a single piece of loose-fitting foam) and has clearly traveled most of its distance sideways, upside down, and every other way but straight up.

The inside of the cardboard box is no longer brown but a deep red, stained by the dyes used on the flowers that have obviously been bouncing around in it.

The damage to the roses is severe: Fully half of the arrangement is now completely flattened, undoubtedly because it's been resting upside down for days.

Maybe I can get a refund? NOPE. No refunds, and returns only get store credit. Also, no original shipping, or return shipping, costs are included.

Not that any of that matters, though: Items are only eligible for return within 30 days of the order date. Of course, it took more than 30 days to even RECEIVE the item in the first place, so even though the package arrived today, it is already not eligible for return.

Now, I'm stuck with a $200 box of roses (that do NOT, btw, have a strong, beautiful, natural scent, as advertised) that can't even be displayed because they're so smashed up.

Overall, the worst experience I have ever had ordering a product online. Excessively-high prices, untrustworthy "guarantee"s, awful (basically non-existent) customer service, poor quality control, and a joke of a refund/return policy.

I highly recommend you do not patronize Dose of Roses.

Save yourself the time and money and never order from this place. They're clearly desperate for money. I placed an order for the wrong item, and tried to cancel it an hour after placing the order. They have no way of reaching them. Customer service intensional replied to my email after the order had already shipped. They wouldn't except the return, only "STORE CREDIT". Amazon sells the same cheap Chinese products on their store with Prime. I wouldn't recommend this place to my worst enemy. If any small business collapse during this economy, I hope it's this one.

I received my shipment of half dozen Galaxy Roses today. Unlike most of the negative reviews I've read, mine arrived on time and without delay. These roses do look beautiful, but upon closer inspection you notice that they are thin and made of plastic. If I had to use a single word to describe them it would be a Prop. The look nice in pictures and from far off, but once you get close you can clearly see that they are very cheaply made. Looking in the center of the rose you can even see a screw holding all the plastic rose petals together. They do actually look like something you would purchase at a dollar store, but I paid ten dollars apiece for them. So let this serve as a warning to others. These are not made of glass or hard plastic resin, and do not have gold plated stems. It's all plastic of playing a trick on you. Save time and money, shop elsewhere.