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Very difficult to find customer number and username
I was waiting to own my domain for more than 1 week after making the payment
This company is the WORST! Lack of fixing a problem after hours of "chat" time. And by "chat" time I mean literal online chat and zero phone assistance. Horrific technical issues that they don't know how to resolve. Unless you want to waste countless productive hours, DO NOT use this company.
The web builder can be difficult to get what I want out of it.
Renuka was very patient and helpful to me today. I started out wondering how this was going to be resolved through a CHAT. But she made it happen.
I'd like to be able to quickly access blog post or the website builder without passing by 50 pages before.
This company has gone downhill. Pages are slow to load. Have had several outages and issues over the years. Bait and switch - low entry fee and then they jack the prices after the homey moon phase. Now I have to wait 33 minutes to chat with someone. Boo hiss domain.com. Can't wait to be rid of you.
I would like to place a phone call to your organization...where's your phone number?
So user-unfriendly: All I want to do is add text boxes and reposition these as I like on the website home page.You don't offer that option at all. PLEASE DO NOT GET BACK TO ME UNLESS YOU HAVE A CONCRETE INSTRUCTION FOR REARRANGING AND ADDING TEXT BOXES TO THE LAYOUT. I DONT NEED TO ADD NEW SECTIONS.
The site is slow to load and difficult to navigate. Very Poor.
There was an issue at the start which caused me some panic, but it was resolved relatively quickly, so I guess its ok
Everything is slow and I get no real support for it.
I talked to help center twice and both times they asked for security question, which i didnot provide because i felt that my account could be manipulated, and my domains could be transferred to some one (i mean stolen). So i rather went for NOT taking help from help center guy both times.
A few code related things were a bit difficult to find but I love using this platform to build my website so far.
This site is so obtuse, so hard to use, and no help is avilable becuase your chat bot is $#*!ed. Get me a real person to talk to!
Purchasing the domain was a task as my CC was not being accepted. I understand that this due to the new RBI rule. I purchased the domain through PayPal and verified the domain and yet I see that it's not listed in my account. Also, every time I refresh the dashboard, I am required to type in my Address, Postal ID, ph no. This is very inconvinient.
Payment was held and then told it was refunded then I was charged anyway and now I made a purchase through multiple companies. I would prefer to be refunded since I was told I would not be charged by support team
I have not had any problems with payments or billing or the services and tools. I like the reminders 60 days prior to expiration.
I didn't received an email confirming my purchase and the options I picked when I bought the domain.
Cannot renew domain and the error is not user friendly.
