Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
grey stargrey stargrey stargrey stargrey star

Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Juney Q.
Unfollow Juney Q.
Share Review
Report Review

Great customer service
September 3, 2021

I ran into an issue with my order and the customer service was way more than accommodating. Probably the most accommodating customer service I've ever had! They were so understanding!

Date of experience: September 3, 2021
North Carolina
1 review
0 helpful votes
Follow Jesse X.
Unfollow Jesse X.
Share Review
Report Review

Very great quality
September 3, 2021

Very cool clothes I love their oversized t-shirts such good quality thank you and really good customer support

Date of experience: September 3, 2021
Florida
1 review
0 helpful votes
Follow Quentin O.
Unfollow Quentin O.
Share Review
Report Review

I love my items. I look awesome.
September 3, 2021

I bought a PVC skirt, a choker and fishnets. At first, I thought I wasn't going to so comfortable in my clothes, but Dolls Kill made it work for me. I'm very confident and the quality of the items is also great. Everything feels nice with fair pricing.

Date of experience: September 3, 2021
GB
1 review
0 helpful votes
Follow Marlene F.
Unfollow Marlene F.
Share Review
Report Review

Best Customer Service!
September 3, 2021

I had to contact the customer service as right after I ordered I realised Paypal had automatically filled in the wrong address.
Not only did I receive a super quick reply, but my problem got fixed right away and with a super friendly email! (wish all the websites were this quick and understanding)
So thank you so much for your help, can't wait to receive my order! (at the right address lol)

Date of experience: September 3, 2021
West Virginia
1 review
0 helpful votes
Follow Bryanne H.
Unfollow Bryanne H.
Share Review
Report Review

Fast customer service
September 3, 2021

Noticed I put my old address on my order. Emailed the dolls kill customer service and Selina fixed it immediately. It was even after business hours. She really saved the day!

Date of experience: September 3, 2021
California
1 review
0 helpful votes
Follow Misty L.
Unfollow Misty L.
Share Review
Report Review

Customer service
September 3, 2021

Very helpful and immediate response. This is my favorite online shopping obsessed to say the least never disappointed

Date of experience: September 2, 2021
California
1 review
0 helpful votes
Follow Toni J.
Unfollow Toni J.
Share Review
Report Review

Customer Service
September 3, 2021

I had a mix up with addresses and texted the number on the website to my surprise I got a response quickly. Whoever was on the other end was super helpful and got my order all sorted out!

Date of experience: September 2, 2021
North Carolina
1 review
0 helpful votes
Follow Bella U.
Unfollow Bella U.
Share Review
Report Review

Perfectt
September 3, 2021

I love this website they have always been so helpful and kind and have such a good spirit!<3

Date of experience: September 2, 2021
Missouri
1 review
0 helpful votes
Follow Chelsea M.
Unfollow Chelsea M.
Share Review
Report Review

Amazing.
September 3, 2021

All around, I've never been disappointed. If something didn't fit right, I got an exchange of size or a refund and the customer service was always *chef's kiss*. I shop here regularly for work clothes (dancer) and everyday stuff!

Date of experience: September 2, 2021
Illinois
1 review
0 helpful votes
Follow Kimberly J.
Unfollow Kimberly J.
Share Review
Report Review

Good experience
September 3, 2021

I received my order with an incorrect sized item. Had the correct item shipped out promptly and customer service was kind and helpful.

Date of experience: September 2, 2021
New Jersey
1 review
0 helpful votes
Follow Kitty Z.
Unfollow Kitty Z.
Share Review
Report Review

Awesome customer service
September 2, 2021

I had a few stains on a jacket I received and their customer service was SO quick and kind! I'm a repeat customer; they're the only place I purchase my clothes from!

Date of experience: September 2, 2021
Arizona
1 review
0 helpful votes
Follow Cassie F.
Unfollow Cassie F.
Share Review
Report Review

Thanks Bree!
September 2, 2021

Bree changed my address when I put in the wrong one. Also, I'm excited for my new dress and face mask!

Date of experience: September 2, 2021
Florida
1 review
0 helpful votes
Follow Monica T.
Unfollow Monica T.
Share Review
Report Review

Very nice doing business with them
September 2, 2021

I ordered a size too big and sent a text before the item had shipped and they responded very quickly cancelling the transaction so that I could reorder a smaller size. Great customer service! Loved the item I received!

Date of experience: September 2, 2021
Tennessee
1 review
0 helpful votes
Follow emily B.
Unfollow emily B.
Share Review
Report Review

Holland in customer service rocks!
September 2, 2021

They helped me complete my return/refund order and was quick about responding!

Date of experience: September 2, 2021
Canada
1 review
0 helpful votes
Follow Robyn N.
Unfollow Robyn N.
Share Review
Report Review

I was having issues with Store credit that I won from a giveaway and it was issued to me in CAD since I'm Canadian, Courtney who was the super friendly person who assisted me figure out the problem so fast an was very very sweet! I thought I'd also add in that your clothing is absolutely beautiful, I'm pretty tall for a female 5'11 an pretty slim so it's nice to find clothing of my type an fitting so thank you for that! Below In the pink outfit I'm wearing the ( small
Feeling Happy Striped Tank) and the pants are a set called ( medium Down To Chill Jogger Set) and the second photo is top called (small Spider Byte Reflective Shrug) I'm not sure if their still available since I got them awhile ago but just in case<3

Date of experience: September 2, 2021
New York
1 review
0 helpful votes
Follow Olivia J.
Unfollow Olivia J.
Share Review
Report Review

Great customer service
September 2, 2021

I recently ordered two items from here, and accidentally sent them to an old address. When I realized the mistake and contacted customer service team, they fixed my mistake quickly. They were so nice and respectful. It's interactions like this (along with the cute clothes) that keep me ordering from them again and again.

Date of experience: September 2, 2021
GB
1 review
0 helpful votes
Follow Deborah Q.
Unfollow Deborah Q.
Share Review
Report Review

Sketchers Trainers
September 2, 2021

First time I've used site and was concerned I'd picked the correct USA size as I live in the UK.
No need as they fit perfectly, just call me Cinderella!
I absobloominglutely love the trainers.

Date of experience: September 2, 2021
California
1 review
0 helpful votes
Follow Andrea O.
Unfollow Andrea O.
Share Review
Report Review

Don't pay for shipping
October 2, 2021

I ordered two bags on here and paid $10 for overnight shipping as it was my sisters bday coming up. Ordered on Friday, received on Wednesday. Customer service sent me my shipping payment back but the present was still late.

Date of experience: September 1, 2021
California
1 review
0 helpful votes
Follow Jess O.
Unfollow Jess O.
Share Review
Report Review

Customer service
September 1, 2021

Amazing service, they were lovely and resolved my issue straight way

Date of experience: September 1, 2021
Michigan
1 review
0 helpful votes
Follow Gabby C.
Unfollow Gabby C.
Share Review
Report Review

They let me cancel my order
September 1, 2021

Usually they don't cancel orders because they get processed too fast, but since my order was still processing the let me cancel it. I'm so great full

Date of experience: September 1, 2021