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business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.2 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great stuff
February 5, 2022

Love all there products, such Good quality. And things get shipped so fast, I'd definitely recommend this site to my of my goth babes

Date of experience: February 4, 2022
California
1 review
0 helpful votes
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Great service! Soooo quick!
February 5, 2022

I was helped so quickly I put the wrong address and it was updated so quickly!

Date of experience: February 4, 2022
West Virginia
1 review
0 helpful votes
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My fave place to shop!
February 5, 2022

Love the clothes so much, it's my go to for edgy and quirky styles. Everything has been great quality. The customer service is even better. Fast to respond, solve issues and answer questions. Highly recommend.

Date of experience: February 4, 2022
Maine
1 review
0 helpful votes
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Angel xo
February 4, 2022

Quick and helpful reply. Thank you for your assistance, Angel!

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
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Best customer service + products
February 4, 2022

Their team is so so helpful and it's so easy to get in touch with them. Have bought things from them a few times and always love them!

Date of experience: February 4, 2022
Oregon
10 reviews
5 helpful votes
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Love the Creativity but lots are sold out.
February 1, 2022

I love the creative clothing, accessories, and home items that they carry, and I love the quality of everything I have Bought so far. Shipping is very fast for me, and the packaging is well done. The only complaint I have is a lot of items are out of stock. I'm not sure how often items come back in stock, but I do have a decent amount saved in my favorites in hopes they do.

Date of experience: January 31, 2022
Texas
1 review
0 helpful votes
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Horrible Quality
February 20, 2022

I bought the bubblegum traitor boots, and I'm heavy dissatisfied. After just a few hours of wear what happened was-
-dents in the platforms
-glue coming off (this is a sign of cheap quality, good brands don't use glue)
-weird stains
-sewing coming off
-heavy creases
They should probably use a hard sturdy plastic or resin instead of their current material for their platforms

Date of experience: January 20, 2022
Connecticut
1 review
1 helpful vote
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The truth about dollzkill is you're paying for the design - when it comes to the quality of the product it is very cheaply manufactured.

REFERENCE IMAGES BELOW:
The designs do not match across the seams, the the hem and the seams on their clothes are very poorly sewn which tells you that they outsource cheap labor, they use very cheap fabric materials, and some of the designs on their clothes are actually painted on.

Design painted on
Not matching along the seams
Poorly sewn
Bow not even completely sewn on
Date of experience: January 20, 2022
Italy
1 review
4 helpful votes
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DEAD COCKROACK INSIDE MY PACKAGE
February 9, 2022

I'm disgusted by their way of managing customers...
In my first order I found a DEAD COCKROACH! I was about to puke... Accidents can happen, what makes the difference is how these unexpected events are managed.
A serious company would at least have offered me a discount to apologize, on the contrary they just told me that they would have made some investigations, as if it were a customer's problem the condition in which they keep their warehouses...

And it wasn't the only bad experience that I had ordering by their site!

Date of experience: January 10, 2022
Texas
1 review
0 helpful votes
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Scam
February 8, 2022

Never received several orders, contacted customer service several times, was told I would not be issued a refund, while the orders I have received have been very poor quality and fell apart during the first couple wears, buyer beware.

Date of experience: January 8, 2022
Virginia
1 review
0 helpful votes
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LOVE DOLLSKILL
January 7, 2022

Dollskill not only has a vast selection of high-quality alternative brands, but they also have impeccable customer service, and their shipping is incredibly fast in my experience and I have been ordering through them for many years. Always the same experience. Should they ever make an error(which is incredibly rare), they make it right for you on the spot.

Date of experience: January 7, 2022
Georgia
1 review
1 helpful vote
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DAMAGED SHOES TWICE /TWO SEPARATE ORDERS
January 26, 2022

I keep receiving shoes with glue dripping off with damaged or crooked soles. When I contact customer all they offer is " send them back for a credit" no special accommodations for waiting almost 2 weeks for DEFECTIVE Shoes.

Date of experience: December 27, 2021
California
2 reviews
1 helpful vote
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False advertisement
January 20, 2022

I ordered some skates for my daughter December 8th and it is now December 21st and still the skates have not came, after contacting dolls kill through text message they gave me two different dates first was the 16th and then they told me today they would be shipped out. And still no skates no tracking number no anything they keep giving me the runaround. They will say something's in stock when it isn't the same pair of skates is online right now and they are stating the exact same pair of skates will ship out on the 20th which again was yesterday, and that is false advertisement because I ordered mine like I said December 8th they still haven't came?
I will never order from this company again I'll promote businesses who like their customers or keep giving different shipment dates but then offer a shipment date that isn't even true on their website it's just complete narcissism, as of now I'm asking for my money back.
If I were you just go somewhere else to get your roller skates or other items there's plenty of companies out there who know how to run their business. Today after I was told that it hadn't shipped again, I had to send a copy of the conversation previously had that the shipment would go out today and I told dollskill I was going to post publicly what had happened and go to the better Business bureau and that they should think about how they really want to conduct their company lying to your customers it's not advisable.

Date of experience: December 21, 2021
GB
1 review
0 helpful votes
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Really helpful
December 20, 2021

Kalin was super helpful and nothing was too much trouble! She kept me updated the whole time too

Date of experience: December 20, 2021
Rhode Island
1 review
0 helpful votes
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I'm so in love with DOLLS KILL. I think Shoddy Lynn is the greatest thing since they put the pocket in pita. What a rockin' cool lady who created this magical wonderland - PLAYGROUND - to dance around in and let the glitter fall down like rain! I'm old now, but I still rock my OG gear. THANK YOU SHODDY LYNN for creating DOLLS KILL. I am so impressed with the quality of items and the STELLAR CUSTOMER SERVICE. I've never experienced anything like it! My rep, Jesus, was just amazing. What a wonderful person. Everyone I communicated with via email or FB was so friendly and attentive. I will be loyal forever. Oh, and the easy peasy RETURN POLICY = LOVE!

Date of experience: December 18, 2021
GB
1 review
0 helpful votes
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ORDER #*******878

"I'm waiting for a response from carrier! I'll update you as soon as possible"
"Chelsea"

SO WHY DON'T YOU MAKE THE PHONE CALL?
ASK THE QUESTION ON THE PHONE!
INSTEAD OF SITTING AND WAITING FOR AN EMAIL REPLY!

ORDER #*******878

At the time of purchase your website misguided us into believing the order would be "Delivered on 17th December"

We have Dollskill Website screen shots to prove it!

It is unethical and illegal to use false advertising to entice your customers into buying your goods, on the understanding the delivery times you quote are true, when you are unable to fulfil the deliveries within those times!

The Order has now been stuck in the same place with no movement for NINE DAYS!
And we now only have FIVE DAYS UNTIL CHRISTMAS

***IF THIS ORDER DOES NOT ARRIVE **BEFORE** CHRISTMAS WE EXPECT A FULL REFUND AND APOLOGY FOR HAVING MISLEAD US INTO BELIEVING IT WOULD ARRIVE ON 17TH DECEMBER***.

Dolls Kill attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2021
Texas
1 review
0 helpful votes
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Excellent Customer Service
December 15, 2021

Jesus answered all of my questions, he provided excellent customer service. Very professional and pleasant and responded to me quickly.

Date of experience: December 15, 2021
Austria
1 review
0 helpful votes
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Designer
December 14, 2021

I have a store that sells design products. I have been working in this branch for about 15 years.

Date of experience: December 14, 2021
California
1 review
0 helpful votes
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Good customer service
December 14, 2021

Customer service has improved a lot and I always feel happy every time I have to contact them to check on my orders.

Date of experience: December 14, 2021
Georgia
2 reviews
0 helpful votes
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Awesome clothing
December 15, 2021

The shirts I ordered are absolutely amazing and they fit exactly how I wanted them to! I got a free hat. Shipping took a little while but to be fair it was black Friday when I ordered so it's understandable. Quick responding customer service.

Date of experience: December 14, 2021