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Dollar Shave Club

3.0

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Dollar Shave Club Reviews Summary

The company enjoys a mixed reputation, with long-time customers expressing disappointment over recent declines in product quality and customer service. Positive feedback highlights the affordability and convenience of subscription services, with some users appreciating the variety of products. However, numerous complaints center around poor product performance, particularly with razor blades, and significant delays in shipping, leading to frustrations over customer support and difficulty in managing subscriptions. Overall, while the brand has a loyal customer base, many feel it has strayed from its original quality and service standards, prompting a reconsideration of their loyalty.

This summary is generated by AI, based on text from customer reviews

service
6
value
7
shipping
6
returns
3
quality
6

We monitor reviews for authenticity

Minnesota
8 reviews
8 helpful votes
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Every month I pay $3 (including shipping) for 5 new blades. Replacement handles are inexpensive. This is a much better deal than the brand name razors/blades you can pick up at the store.

Date of experience: January 27, 2018
New York
14 reviews
27 helpful votes
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They are awesome
February 4, 2018

We save so much money on razors by using dollar shave club, They are very good quality too. Will continue to use them.

Date of experience: January 25, 2018
Pennsylvania
5 reviews
6 helpful votes
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My husband and I first heard about this site from our favorite comic/podcast Bill Burr. We checked it out and it was love at first use. We both use dollar shave club. My husband is a state trooper and has to stay very clean cut, sometimes shaving twice a day. These razors are great on his face, and they are such a great price that he can change them as often as he wants. We have tried their others products also and are big fans of the one wipe Charlie's, also my husband LOVES their hair products and body washes. Can't say enough good things about Dollar Shave club.

Date of experience: September 6, 2017
Pennsylvania
3 reviews
1 helpful vote
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My experience
May 18, 2017

I don't want to say this brand is terrible, but I find that these razors nick me up more than other razors. If I do not shave as consistently, and then try to shave I will get very nicked up. I was changing the blade weakly too. I eventually just threw them out because I forgot that I already had a scab from shaving with them and just shaved it off the next time I went to shave. I also cut my fingers a few times. I just haven't had that problem using store bought razors.

Date of experience: May 17, 2017
Arizona
2 reviews
8 helpful votes
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Normally you get what you pay for when you save money! Dollar shave club has good quality blades that stay sharp and work great! As long as they keep building quality blades that don't dull fast, then they will always have a customer with me! They also let me pick a billing date for rebilling!

Date of experience: July 3, 2016
California
3 reviews
7 helpful votes
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So perfect
June 5, 2016

I'm a girl, and let me tell you those stupid Venus razors cost a fortune.

I've tried both the 3 and the 5 blade razors at DSC and both are just as good as my expensive store bought razors. This company is a godsend. Seriously.

Also as for customer service and charges, they make it so easy to pause a shipment, for multiple months if needed. And they always give you several days warning before a shipment/charge.

Date of experience: June 5, 2016
Texas
2 reviews
2 helpful votes
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Hairy No More!
August 23, 2015

I love this service! I'm a lady but these razors are perfect for me too... And they arrive just in time. No more dreaded trips to the pharmacy at random times when that last razor just won't cut it. They are cheap, work great and always there for me!

Date of experience: August 22, 2015
Michigan
21 reviews
5 helpful votes
Follow Michele F.
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I joined this club for my husband. He was not happy with the handle I chose for him so I contacted the company and they are sending a new handle free of charge! Great customer service!

Date of experience: July 13, 2015
Oregon
6 reviews
17 helpful votes
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Got this as a gift
May 15, 2015

I don't really understand the point of this club. I mean, I can buy the same quality razors at any local store that I have to visit for other items anyway. I don't know, maybe it was the latest trend and that's why it was gifted to me. It would be cooler if there was a cologne sample box sent to me every month. That would more helpful for me personally.

Date of experience: May 15, 2015
Georgia
3 reviews
5 helpful votes
Follow Hari P.
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I just cancelled ordering from the dollar shave club because i don't think it's worth. I had a 6 dollars a month subscription. I would rather pay around 18 dollars in walmart, cvs or some other similar stores to get my razor blades. They would still give me a smooth cut even after long use but the razor from dollar shave club was not as smooth even in my first shave. I see now why they are cheap.

Date of experience: April 19, 2015
Georgia
1 review
2 helpful votes
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I realized (belatedly) that if you don't change razors often enough, Dollar Shave Club isn't worth it. Razor blades are usually $2 and change each if you buy Gillette (Amazon subscription). I maybe change blades once per month. And even the cheap package from Dollar Shave Club would be more expensive than that. And of course electric razors are way cheaper than anything else as long as they don't break.

Date of experience: March 24, 2015
Illinois
9 reviews
9 helpful votes
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My husband has been ordering from this site for several months now. We have the $6 a month subscription where they send him three of the nicer blades a month. Personally I love this subscription and think its a great deal. The blades are high quality and give him a great shave, the price is fantastic and cheaper than store bought blades and they are shipped right to our door. I think this is a great website and very good idea. I love them!

Date of experience: February 9, 2015