DODuae.com

I ordered a bag on July 11th. Got it after 2 days but it was not of good quality, the zip was damaged.It was difficult to pull at certain point. If a new bag has dat issue will any of us buy that? Their executives are saying that when they tried it was okay.

Then i returned it and they took the shipping charge from me. Again i ordered another bag this time the size mentioned on website was 30 cm length and 36 cm height, but what i got was of 19 and 18 cm each. A very small bag. Again i had to contact them and return the product. In total i lost 30.35 aed just for shipping and in return i got nothing.

I lost my time, entire plan to give a gift to my friend spoiled. I have to spent tme chatting with customer care as they say they can only give d money back to wallet. So we are forced to order again and for every returns they will take your money. Like that they will get all the money and u get nothing!

I even got a call at 11.00 pm to confirm pick up of a product which i wanted to return. I have never heard of logistics team calling in midnight. But they claimed that they are calling from other country. But the number was from UAE.

I have spent a lot of time in communicating with them and got a refund of one time shipping charge. Now i am trying to get back the shipping charge for 2nd time as well. Because we are not supposed to pay shipping charges for things that we did not buy. Their policies are not good. I even doubt whether they are doing things in the proper manner or not.

I was trying to order sent the details on WhatsApp the sales consultant was not even taking things to detail yet I wrote everything down... he/she is very rude and up being ignored and not getting answers or even being assisted to make matters worse. I had tried to order two weeks before and got bad response then I tried again only to end up being ignored. Now that I have placed an order they have emailed me an invoice that is charging VAT on the app it says prices include VAT

The clothes that i ordered from their website are not the ones i got. They looked very cheap & low quality. I returned them & as per their policy they cannot refund the money. It's stored in your wallet. I re-ordered some more items but the quality wasn't good at all. The delivery guy was also quite rude. Anyways i tried to deactivate my account but there are no options to do that. They also do not have a product review. Guess i am stuck with that account for now. However if you need cheap clothes with bad quality then DOD UAE is for you. Hugely disappointed. Sadly:-(

I will start by commending DOD for their quick and smooth transaction processes that I encountered. However the sadest part was when on my second order I discovered the items on the site were totally different from what I received... the difference was so saddening because the items on the site have a clothing label yet what you receive seems like some items that were 'back street' tailored and sold.

The customer care lady was clear to say that the items do come from China so they must be employing the cheapest level of labour to do their job. I was purchasing this items to sell but they would be quite an embarrassment to my brand... I had to return half of them.

For me... DODuae NEVER AGAIN thank you.

I ordered three items from the website: Two sets of earrings and one blouse. Two out of three items were correct (given that the quality is not the same as shown on the website) and the remaining one item, a pair of silver earrings, completely wrong.

Customer service was quick to contact me back once I sent a complaint regarding the issue and gave me store credit equivalent of my incorrect item. Apparently, the issue with the incorrect earrings is that the one I received versus the one I ordered had "the same stock number".

Overall, the products delivered were of average to below-average quality but the customer service was decent.

I have ordered several times from this online shop. On the first set of clothing that I have ordered, the quality of some products aren't really good though they match the description so I had to change my item. On the second order I made, the delivery was so fast but... there is always a but. See I ordered this orange swimsuit which was really really looking so nice in the picture on their site. When the product came, it was exact same. However, it is not garterized. Whatever you call it. There was no garter on the polyester swimsuit so it is very loose to wear and I think my boobs are showing. There was no pads even. I was really disappointed but then I did not return the item. I might just have to see some tailor for alteration. That's all. Lol

Worst experience ever.
I ordered from doduae. I ordered 2XL, size, and when I got it, it was XXL, which was not fitting me at all. I wanted to return 3 dresses of 2 orders, that I placed, and they told me, their return service is within 3 days only, so I could return only from my last order. Their next question was if the plastic is still available. For a plastic cover, the customer service representative gave me so much explaination, and she told me, while returning, if the plastic cover, is not available, there is an additional cover. The representative was so rude as well. Her attitude was totally, horrible and she does not know to treat the customers well. I dont have the plastic cover, and I just paid, 22dhs for the dresses so, if I need to pay an additional charge, just becuase the plastic is unavailable, I better keep them for myself. Really really horrible. Totally Disappointed.