DIYMobileRepair

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3.7
Reviews 183
5 Stars
86%
4 Stars
0%
3 Stars
0%
2 Stars
1%
1 Star
13%

NL
1 review
0 helpful votes
Follow Harm H.
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Bought a replacement screen here for an LG G6. After only two weeks the screen was flickering and didn't work any-more. They asked me to send it back, but the reaction was they couldn't refund or replace, because it was used... Of course it was mounted and used! How can it ever stop working if not fitted in the phone! No further reasonable reaction from them! diymobilerepair.com Very bad experience!

Date of experience: August 29, 2018
Texas
1 review
0 helpful votes
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Low quality parts
August 1, 2018

LOW QUALITY PARTS! My new screen lasted for 3 days before it cracked. It wasn't dropped or scratched in that time. My original screen (18 months old) didn't crack even after disassembly, it just didn't work. I wouldn't recommend buying anything from diymobilerepair.com!

Date of experience: August 1, 2018
Canada
2 reviews
0 helpful votes
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GREAT EXPERIENCE
June 30, 2018

Easy to follow the repair videos
Easy to order the parts
Easy to return products if needed
ALWAYS HAVE GOOD PRODUCTS, NEVER HAD AN ISSUE.

Date of experience: June 30, 2018
Canada
1 review
0 helpful votes
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Delivered quickly, installed as easy
June 20, 2018

Part worked like a charm. Fast delivery. The digitizer suits my mobile and works fine. A very helpful company

Date of experience: June 20, 2018
Canada
1 review
0 helpful votes
Follow Jessica R.
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The screen was the correct part (thanks to detailed descriptions on the website), included the adhesive and a plastic pry tool to wedge in the seams along the edge of the phone. NO MUSS, NO FUSS

Date of experience: May 23, 2018
Canada
1 review
1 helpful vote
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I found all the parts I needed
May 6, 2018

DOES WHAT IT SAYS ON THE BOX to fix my dad's phone, and they all came on time and as expected. Would order from again for sure.

Date of experience: May 4, 2018
Canada
1 review
0 helpful votes
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GREAT PRODUCTS
May 6, 2018

I initially ordered the wrong part for my phone. After contacting Diymobilerepair, they refunded my money with no questions asked. I was quite pleased!

Date of experience: May 4, 2018
Canada
1 review
1 helpful vote
Follow Robert R.
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THE BEST
April 22, 2018

I smashed the screen of my Samsung J7prime. Diymobilerepair is the place where I found the replacement for the best price. I was hesitant because of some bad reviews, but I needed the new screen and I don't have much money anyways. I bought it, together with the appropriate tools. I was anxious to get the part in my inbox of course, and it arrived in 5 days. This was a genuine.

Date of experience: April 20, 2018
Canada
1 review
0 helpful votes
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Everything i needed
April 12, 2018

Will always recommend Diymobilerepair for all needs relating to screen replacements. From their superior customer service to their amazing quality assurance, they are the real deal. I place an order at least once a week and my account manager makes sure that it ships on time, and even if it's late makes good on his promises, every time. I will always use Diymobilerepair for everything, no doubt.

Date of experience: April 12, 2018
New York
1 review
0 helpful votes
Follow Kaitlyn H.
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SCAM
April 3, 2018

Purchased an iPhone 6 Plus screen replacement kit for $40. I was sent my tracking number the same day and began tracking my package VIA text messages.

Everything was fun up until it arrived at my local post office. I got the notification that it was out for delivery and within 30 minutes an alert was put on my account that the SENDER requested a send back.

I called USPS and they were unable to tell me why it was requested send back.

I chatted with a DIY mobile repair representative online and was told my address was incorrect but yet on the USPS address it is 100% correct.

I was told that once my packaged arrived at their local post office and was picked up I would receive I confirmation email and then would be able to provide further instructions such as sending the package back. This was Friday afternoon.

I stopped receiving updates on my package Saturday night when it reached the post office in NV.

Still havent had a call back, email, or any type of update on my package.

I requested a refund this morning and have yet to be in contact with any one from this site.

DO NOT BUY FROM THEM!

Date of experience: April 3, 2018
Canada
1 review
0 helpful votes
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Got exactly what I needed
March 24, 2018

So I was surprised to see a decently laid out website with cheap prices for batteries. They charged about $5 shipping and I received my item very quickly. The website was easy to navigate and shipping was fast. I have ordered several part from this company for both my wife's and my phones and the parts have all been direct replacements. Very happy with the products.

Date of experience: March 23, 2018
Canada
1 review
0 helpful votes
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Wow!
March 22, 2018

Super good, its is really good parts, fast shipping and the how to video helped soooooo much cause with out that, I would of been way lost, and they do PayPal

Date of experience: March 20, 2018
Tennessee
1 review
0 helpful votes
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Buyer beware
October 21, 2017

Bought a battery from them and it arrived damaged. Shipping box was fine, it was obviously sent out from the shipper damaged. We were denied an exchange because the damage was too obvious?!? They claimed it would have never made it through they extensive quality inspection so it couldn't have possibly shipped out that way and suggested we file a claim with the post office. This company is a joke. They are shady and don't stand behind their products. Take your business elsewhere, it's better to pay a few dollars more and get a quality part than to get a damaged product that they refuse to exchange or repair. I own a repair business and buy A LOT of parts, but will never buy another one from diymobilerepair.

Date of experience: October 21, 2017
Ohio
1 review
0 helpful votes
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Horrible, terrible DO NOT BUY FROM HERE
October 11, 2017

I used the live chat to ask if an LCD screen was included in the package that I bought. They said yes it is included. I got it and there wasn't one. I sent it back for a return and got an email saying I'm only getting back half of what I did. The emails they sent me have typos and they aren't helpful at all. Rude, unjustifying, horrible company.

Date of experience: October 11, 2017
Georgia
1 review
0 helpful votes
Follow T C.
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Terrible product and customer service
September 19, 2017

Purchased a screen from them and it did not work. Contacted them several times through chat and email with no resolution. Had to dispute the charge through paypal and return the product to them at my cost just to be refunded. Now I'm out the shipping cost to them plus I had to buy a working screen from another company to finish my repair. Lesson Learned.

Date of experience: September 19, 2017
Virginia
1 review
0 helpful votes
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WORST customer service!
June 19, 2017

First off, when I was trying to receive help over chat, in the middle of our chat, because it was ONE MINUTE after service hours, I was denied any more service. Also, I ordered a set of very very tiny screws. Clearly cardboard boxes are not fully sealed. They were folded in (not even taped up) bubble wrap. So when I lifted it all the very tiny screws fell into my carpet. It wasn't even properly contained, who's to say screws didn't slip through the cracks of the box during delivery? I was denied a refund because I couldn't return it in 100% condition. But how the $#*! would I do that if I didn't even receive it that way? Not to mention the quality of their touch screens are trash. $#*! this place.

Date of experience: June 19, 2017
Illinois
1 review
0 helpful votes
Follow Tornike L.
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The worst company EVER!
June 12, 2017

Purchased an iPhone 6 Ultra premium LCD screen from them, installation went well but in 4 days screen started flashing and in a week it went black. Only contact option is via e-mail, asked for refund and CSR requested to send the screen back (Refused to provide return label) and said that only after "inspection" would they refund me my money back! The worst experience ever! DO NOT PURCHASE FROM THEM EVER!

Date of experience: June 12, 2017
California
2 reviews
0 helpful votes
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Worst product and customer service
June 5, 2017

I purchased a new front panel for my iPhone 6. Went through the process of replacing it and the part was defective. I had to send back the defective part at my cost and the whole process ended up being not worth it. I wish I would've read the reviews first.

Date of experience: June 5, 2017
New York
1 review
0 helpful votes
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Don't Order From Them!
May 11, 2017

I bought a replacement screen for my Iphone 6 plus and the digitizer doesent work so I cant get into the phone. I ended up waiting to long so guess what I'm screwed on the 46.48 that I spent to buy this screen that doesnt work. I bought it 4/5/2017. Dont waste your time or money.

Date of experience: May 11, 2017
Pennsylvania
1 review
0 helpful votes
Follow Erica L.
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Ordered a Iphone 6 screen repair kit. Screen worked for about a week and then it glitched out and has lines all down right side of the phone screen. They dont provide a telephone number for themselves they make you email them ONLY. They say they have a 30 day return period but dont honor it and also I found a phone number ON THEIR website and the rep that called me back after i opened a chat window on their help page and demanded to be called said that they dont HAVE a number on their website well if they dont have number on their website how did i find it? Their the worst company DO NOT ORDER THEIR CHEAP PARTS probably recycled. And DO NOT EXPECT ANY CUSTOMER service they are the worst by far. STICK WITH AMAZON PRIME!

Date of experience: May 2, 2017