DIYMobileRepair

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3.7
Reviews 183
5 Stars
86%
4 Stars
0%
3 Stars
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2 Stars
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1 Star
13%

New Jersey
1 review
0 helpful votes
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Bad customer service
April 24, 2017

Package was left at front door. I never receive my package. And file a claim through the sender and contact diy mobile. And they said there was nothing can do about a package I paid for. So in so many words they screw me for my money. And I never got my parts. They suck

Date of experience: April 24, 2017
Illinois
1 review
0 helpful votes
Follow Michael S.
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Ordered a replacement camera for my phone. Process was easy enough. When installed the phone had issues with the camera and wouldn't focus so I contacted the Diymobilerepair customer service team. They were nice enough and suggested several cookie cutter fixes (phone reset, phone wipe, ensure camera is seated, etc.) that had no effect on my problem. The problem I found was that the camera had the top corner smashed either during shipping or before. Couldn't see the issue with the protector over it. Diymobilerepairs company policy is "to not issue return shipping labels" even when the issue is not within the customers control. For the cost of shipping I opted just to find another company to do business with and will continue to do so in the future. One star for poor business policies, 2 stars because they tried to be helpful in a timely manner.

Date of experience: April 18, 2017