The Disney StoreReviews 164

The charming voice informs one that the 'Disney magic' happens Monday to Saturday.
On Saturday I ordered on line and paid for next day delivery. It didn't arrive on Monday - surely that was the next working day according to the charming voice? Having spoken to a member of staff at the Disney store, I should have scrutinised terms and conditions, under deliveries section etc..., I didn't, I took it in good faith; I now know that orders placed on a Saturday won't arrive until Tuesday. Before you deal with this company DO check the small print.

I ordered a gift card for my daughter--she's going to Disney World and I though it'd be nice to give her a little extra spending money. I wanted it in time for Easter, so I looked at their page that stated what dates you needed to order by, depending on shipping method. I paid $15 extra for 2-day shipping. Well, I never got a shipping confirmation, so I called them, and was told gift cards take an extra 3-4 days to process. NOWHERE ON THEIR SHIPPING SCHEDULE DOES IT SAY THIS! So, obviously, I won't have my order in time for Easter. Will NEVER order from them again.

Terrible service- Never again
I have ordered a number of items on November 28th (not personalised) which have still not arrived. After sending 3 e-Mails and Talking to 4 different Customer Service advisors all I heard was: "i can only tell you what the delivery company tells us, I Hope your order arrives"
Really annoyed, didn't get my order for my sons birthday and can't know if it even arrives before Christmas at all. They are horrible, a lot of attitude and no real help.
Oh yes I got a free delivery code... well that makes me feel much better. Don't buy from there as no one is willing to help you if there is a problem. Oh of course they happily took my money straight away and I'm sure it will be anything but a walk in the park trying to get it back

"Horrible experience ordering online. I ordered 2 personalized books from the website. I ordered them on November 17. I completely understand that they are personalized so they will take a little time to produce. The website said 3-4 weeks. Plenty of time to have by Christmas, I thought. On November 29 I got notice that my card had been charged and my items had shipped and my order was closed. Amazing! I thought. That was quick. So here we are, December 11 and I still haven't received the items. I called to ask for a tracking number or anything to see if it's lost in the mail. They don't have one. They told me I'm within the 3-4 week window so I can't even file a missing item. December 17 will be too late to have these in time for Christmas. I'm not so much upset at the time frame if the items do indeed show up, but it's ridiculous that the item has "shipped" two weeks ago and I STILL don't have it. I'm totally upset and the "magical" people answering the phone can do nothing to help. I will never order from Disney store online again!"

I AM WRITING IN REGARD TO THE NONEXISTENT ON LINE STORES CUSTOMER SERVICE. IT TRULY IS THE UNHAPPIEST PLACE ON EARTH. IF WALT DISNEY WAS ALIVE THERE IS NO WAY THIS WOULD BE ONGOING. I HAVE NEVER ENCOUNTERED ANY RETAIL, CREDIT CARD CO. S NO PLACE WHERE THE CAST MEMBERS ARE SO RUDE, AND TOTALLY UNCARING. I FEEL LIKE THEY FEEL IT IS A HUGE IMPOSITION TO HELP YOU. IF YOU HAVE A PROBLEM LOOK OUT. THEY WILL TAKE YOUR HEAD OFF. ARGURE WITH YOU. MAKE UP STUFF AS YOU GO. THE SITE ADVERTISED PROMOTIONS WITH CODES NEVER WORK. YOU WILL GET SCREWED OVER AND KICKED TO THE CURB... THEY ALREADY HAVE YOUR MONEY. BUYER BEWARE...

I placed and order on 3/18/13 and received notification that it shipped on 3/20. On 3/31, I called to investigate where my items were and they told me that my items were lost and that I could no longer receive any of the items because they were no longer in stock. All they did for my troubles, which mind you was not even to notify me that they lost my items, was tell me they will e-mail me a $20 coupon for a future order. Completely unacceptable way to handle a business and I would recommend never shopping on the website!

1. When you enter your rewards card or gift card on the Disney.com web page you are only allowed to enter one card. To enter a second card, you have to call a number. Disney must never have run into people who have multiple children who both get Gift cards for Xmas.

2. When you enter a gift card or reward card the disneystore.com web page does not tell you how much your gift card deducted from your order. You need to track that and make sure your Credit Card is charged the correct amount.

3. If you have a disney credit card beware. You are only allowed one reward card per order on the Disneystore.com. However they dont tell you this anywhere.In fact, I placed my order, called in the second reward card, then a couple days later I got notice that I was only allowed to use on Card per order. It would have been nice when I called in the second card if I would have been told that information. But when you give them the numbers, the person must not know you cannot use more than one rewards card since I was not told that information.
Disney recently updated the Its a small world ride in Florida, maybe they should also update the Disneystore web page. I think they were built in the same year.

I would not buy gift cards from Disney family members.