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I like Dish better than cable or Direct TV, but they're all too expensive. You hear $19.99, but after taxes and actually getting the channels you want you find yourself paying $120/mo. Been a customer for 10+ years, and actually tried dropping for Netflix for about 8 months. They gave me a temporary deal to come back, but if things don't get cheaper overall I may consider streaming services for my show fix permanently.
I had DISH for almost a year and was satisfied with it until I moved. Since I have been in my new apt, I have had the techs here on an average of every 3 weeks to adjust the Dish due to complete loss of service. Sometimes it goes out again 3 DAYS after they were just here. After about the 10th service call, I told them I would rather cancel my service and find something that will work at this address. They told me I was welcome to do that but I am still required to pay the early cancellation fee which they would charge to my card on file with or without my permission, but for my trouble, they would knock my bill down to 9.99 for the remainder of my contract plus ad some free channels. I never got the free channels, the service went out again within a week and my next bill was 38.00. I called them yesterday determined to get my service cancelled this time and get the cancellation fee waived. A good company would agree that this would just be good customer service at this point. The first person I talked to called me a liar. She said there are no reports of outages in my area, therefore she has "no proof" that my service is actually out. I demanded to speak with someone else and was told by the second person, once again, that I can cancel at any time, but my card WILL be charged. So I am stuck paying for a service that does not work in this building, for 5 more months. They are again, sending out a tech so that I can have tv for a few more days and then I start the whole circus over again.
Had a service teck. Walk out from an install did not finsh job poor customer service
A business that talk bad about similar business... I mean. Dish and Direct TV are pretty much the same thing. I called to get info. After listening to the good stuff I asked about. You know. The catch. So the told about the contract for two years... So because I am moving all the time I said NO, thanks. Guess what... still charged my card. And it was annoying hearing all that crap about "we are better than direct tv" which I think that. Today. I dont feel like having any channel service.
Much better than comcast, which the prices were better, but I guess we can't have it all. Customer service is easy enough to deal with and the quality & reliability is all around better than comcast. Overall I'm pretty pleased with dish network.
Dish network sent my bill to my old address then, added a late fee. I called and they admitted to the error but didn't deduct late fee.
I disputed it with the credit bureau and won.
Some people don't realize you can contest a fee and have some protection with consumers rights.
My daughter 38 yrs old took my credit card and ordered dish network for a mobile home she wwas renting. She placed a phone order for dish network for her home. It was to cost her about 30 dollars a mth. She did this with out me knowing anything about it, she stole my card the only way i knew was when i recieved a bill for 450 some odd dollars. When i called they said i still had to pay it. The main thing here is she only lived in the mobile home3 mths but they want paid for a 1 year contract,, they just say they can't help me and i should call the police any one have a suggestion. They say thier going to sue me in court..
Dish network signs me up for 2 years less than two weeks ago. For the first year it is suppose to be one set price ($24.99 in my case), then the next year price goes up accordingly. I have had dish for exactly 2 weeks. They charged me the initial price of $24.99 and then raised the price on the next months bill to $29.99. This was suppose to be an 12 month promotion, not a two week promotion. Customer "NO SERVICE" said they could raise the rate on there customers at anytime, and the sign up promotion did not mean anything past the initial month. I told her that her company could not change a contract, she said that they could change the terms whenever they see fit. She then hung up on me. Please consider this lovely women (K49N Aorina in Texas) before you elect to go with dish network
