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I got scammed by DiscoverCars. I was ordering a car in Albenia with French provider Free2move. When I came to place to pick up car. No cash, or my debit card worked to be able to get the car. I was told that I got email which I never received. I got only email in French from the car provider. I was solving it with customer support, but refund was not possible also taking the car was not possible. The whole booking was around 350 EUR. After an hour I was able to get partial refund of something around 95 EUR, but they still stole from me 255 EUR. I got scammed by this company and I really dont recommend.
We arrived at the airport in Palermo Italy to pick up our vehicle tat we we paid for FULL COVERAGE INSURANCE when we reserved the vehicle! And the rental car place said we must pay again, the car rental place literally told us the insurance we paid for is NOT REAL! And this was only the first issue, then they asked for a credit card to put on file, my name is Joseph but I go by Joe and my credit card says Joe on it, the rental car place would not accept the physical card because of the short name, so I have digital credit cards just in case, they would not accept that either so we were forced to put it in my fiancé name. My rental for the car we selected plus full coverage was $350. Because my name wasn't exactly correct they forced us to create an entirely new reservation and it was for $800 and made me aware I would receive a refund on the canceled reservation. When we got home from our trip we emailed Discover Cars and they told me there was no refund and I'm am just gonna have to deal with it. This company is full of crooks and I employ hundreds of employees, they are making a very big mistake by stealing my money. Trust me I will spend every single day for the next 5 years tearing this company to the ground. There is no possibility these 5 star reviews are real, this company steals your money and then spits in your face!
I had a terrible experience with DiscoverCars. First of all, their website is not user-friendly and it was difficult to navigate. When I finally found a car that suited my needs and booked it, I received a confirmation email with incorrect pickup and drop-off locations. I tried to call their customer service number but was kept on hold for over 30 minutes without any response. When I finally reached a representative, they were unhelpful and unprofessional.
Dear Loretta,
We are very sorry about this situation.
We tried to find your reservation by your name, but it was not possible.
Our customer support line works 24/7 and the wait time is usually 1 to 3 minutes. Our agents are trained to help customers in all circumstances and treat them in the best possible way. We would like to investigate the conduct of the operator who assisted you and also the reason why the system sent the voucher with the wrong locations. Send a message to, [email protected], with your reservation number, DC xxxxxxx, and we will assist you in the process.
We apologize again for any inconvenience caused, and thank you for sharing your experience with us, it helps us to improve our services.
Bruno Fernandes
Community Manager
Dear Joseph,
We apologize for any unexpected situation.
Remember that when the main driver has the mandatory documents, no extra amount can be charged, and the supplier cannot deny delivery of the vehicle.
We inform customers which documents will be required before the customer finalizes the purchase under the rental conditions.
This information is located in blue, just below the photo of the vehicle.
As stated in the rental conditions before finalizing payment, the agency does not accept any type of digital document, including cards.
Only the physical document is accepted.
I understand that sometimes, in a rush, customers don't read all the rules carefully, so I would like to refund the value of our protection, paid on our website.
I want to evaluate your reservation and find a possible way to compensate you for any unforeseen circumstances, but for that, I need your booking number.
Send me a message at [email protected] with the following information:
1. Link to this review.
2. Reservation number in the format D-#######.
Thank you for your feedback.
Bruno Fernandes,
Community Manager