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For some stupid reason, I decided to order a $285 candle from Diptyque.us. (Yes, I need my head examined.) When it arrived, I hated it. The scent was awful. I packaged it up and took it to UPS the same day. Then I waited. And waited. And waited. I checked the tracking every day and the return arrived at Diptyque's return center only two days later, but I didn't get a refund. I called at least six times over the next month and was left on hold for more than half an hour each time before I hung up. I finally had to call my bank and do a chargeback. If, like me, you've been wondering what it would be like to order a luxury candle and receive top-notch customer service (because everything is so expensive--customer service must be awesome, right?), just don't do it. I've smelled better candle scents at Target and the customer service is HORRID. Lesson learned...I'll never buy another Diptyque product.