Digi-Key CorpReviews 28

I don't understand their shipping practice. I ordered something paid for FedEx and also have a so-called tariff fee was not. So it doesn't pay to buy from them unless you're going to buy more than 10 items I won't use them again I suggest if you're gonna buy one off items don't use them they're shipping. Practice is absolutely terrible.

I Purchased a box of wiring and had realized the gauge of the wiring was wrong so I called them back within 23 minutes of my order and they stated they could not help me in any way and didn't even offer to change the order. 23 minutes…ridiculous. I will make sure I avoid Digi-Key in the future.

Submited an online order for a small product. Within 30 minutes, I tried contacting Digikey to cancel the order. Received an immediate reply from the agent that order was in warehouse and could only be returned at my expense with an RMA. Left a voice message with the customer manager, which was never returned.

Digi-Key will have you waiting weeks for parts to arrive only to find that they canceled your order because they have a past order on file at a different address, and they wanted you to tell them what your old address was.

(I've lived at 3 different addresses since I placed my order over 5 years ago. I have no idea which one they were asking about...)

I'm a researcher and was looking for some evaluation board /kits. I happened to order some from Digilent, Mouser, and digikey using the same credit cards. The transactions went through with digilent(about$300) and mouser( about$50). Digikey credit card department declined the transaction and asked for a copy of driving ID or personal check cancelled copy before they could approve a transaction for about $32. They acknowledged it's not from the credit card company, it's from their random selection of the customers to demand for additional paperwork. The credit card department representative was quite arrogant.
I could afford to pay double or triple the price than that from digikey, but would never like to expose myself to this low level service / attitude / demands. I would never do or recommend doing business with digikey.
Dr Ash

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Beware will ask for wire transfer and copy of your ID to place an order even though they accept applepay or PayPal that are secure.
Get ready to have your identity stolen.

Why offer to accept paypal for payment only to ask for me to wire transfer them money then threaten to cancel the order If I don't agree to that? Who does that in 2023? Red flags throughout the whole process, never want to go near them again.

This company just cannot get it together from botched orders to non existent no solution just excuses and they call that customer service 3 strikes and you are out works in baseball and maybe i should have got the hint that they DO NOT CARE ABOUT ANYTHING OTHER THAN TAKING YOUR MONEY AND MAYBE WE WILL PROVIDE WHAT YOU PAID FOR SO LONG DIGIKEY MOUSER AND ARROW ARE FAR BETTER they will be my suppliers from here

I buy over $5k of parts from them every year. Their customer service reps have no idea what they are doing and they seem to hate their jobs and their customers. If you have a defective product from a supplier or ask them to follow up on an issue don't expect that they will follow up without constant reminders.

First you pass the order, no problem to pay with a credit card, then they ask you to pay by bank transfer! No reason given! Then they asked some questions for their "compliance" but answer did not exist... "what is the name if the end user?" the end user has no name yet, they are starting! Then they cancel your order, ok then refund us asap, they take days to send the form, because we have to contact them directly! Then they dont know when they will refund! Terrible experience! Avoid this company!

I ordered two pieces from this company. I received two pieces from this company very quickly. Both pieces are exactly what I ordered. My TV is now working! Thank you guys!

I work with a company that orders thousands of dollars worth of products from Digikey. For the most part we do not have a problem, but if there is a problem it is almost guaranteed that not only will Digikey NOT fix the issue, they will in fact find a way to make it worse. This isn't the fault of the employees, and most customer service representatives are very kind, but the system they use is a nightmare. They have deleted accounts without permission which erased years of records that we need and we have not gotten any assistance in retrieving those records. The registration system they use is a nightmare and will make duplicate accounts, and yet somehow none of the existing accounts mean that you are a "registered" user? Connecting accounts to a business is a horrible process that only works half the time whether you email or call in. Their system glitched so our payment account is no longer available for use on the website (even though it is still valid and usable according to them) and they acknowledge there is an issue and have said it just might never work again. When asked if we should cancel that payment account and start a new one we were told we would not be allowed to. Returns are more complicated than necessary and if you have the misfortune of having to speak to a representative of that department it is likely they will be unhelpful and rude (at least in my experience). When emailing about a problem, no matter how much detail and explanation you provide they will always send an email back that clearly shows they did not read your email and therefore did not understand the issue, so a problem that could've been a quick fix will turn into a weeks long discussion via email. We asked at one point for a sales rep to be assigned to us so we had a point of contact and they said they offered that but didn't want to for us. I'm not even sure what that means. Overall, price is pretty good, and speed of shipping usually is great, but the company structure and the way it interacts with users is abysmal.

A special BIG THANKS to sitejabber for flushing the essay I wrote here the first time... real class guys! Be sure to save your writing... if you have to long in again... your review is TURD CITY... Seriously... if you LOG IN... ok...
Here's the best way to shop with digikey... GOOGLE the part you want, and then check the part very, very well... because their parts will show up in the search no matter even if they a completely different class of part... and then check it again... and then before you pay... you will NEVER find it using their interface... unless you have days to spare. And THEN be prepared, because even though you clicked on that part, and you could swear that part was the only one you looked at... there will be a different part that arrives... close enough for plausible deniability... but of no use to you. This happened once, I thought OK... maybe it was my fault. Twice... I thought HOW?! Now the third time, and I feel like an idiot for using them. I needed a 5 MHZ crystal... a 4 MHZ shows up... but when I ordered it, there was nothing else on the page! And the algorithm suggests a substitution... they should just remove that... don't suggest anything... because I got not only the wrong pinouts... but the entire wrong class of IC... I'm used to sites that actually are made with some degree of accuracy and intuitive interfaces that don't overwhelm... if you're on a page with the piece you want and it's not there... then SAVE those parameters you know are there in that product and automatically apply it to the next search... instead of putting you at square one. Some people don't know the codes for sizes, pins, composition, surface mount... and you don't make it easy now, do you?... they just know the part # they needed... now you're making them look up stuff they didn't need to if you had the part they needed... so meet them in the middle, so you don't have to check 100 boxes on the most ungodly difficult form that seems to just get more and more twisted as you use it, until your search for a capacitor has you inextricably stuck in a bulk purchase of conduit! And after you do all that... still get the wrong item! No more... done... DONE...

They manipulate you and are not clear on actual amount you need to pay for your product. I bought a board, firstly it didn't reach in time, second, it was imported but on the site it was written that it is available in the country, so i paid custom duty also, Board cost 42 $ after delivery charge, after custom duty it reached to 90 $, i would have looked for another MCU(board), had i known that its total cost 90 $. Completely disappointed, better look for other sellers

I've been dealing with Digi-Key for over 20 years now.
Their engineering support is excellent, and they are the go-to for me.
I'm a component engineer for a U.S. based automation manufacturer, and will continue to use them every day!

Really poor customer service - my order went missing between DK and UPS - DK said i must track it via UPS - i say no thats your job i have not contracted with UPS you have - then after another 5 days wait i ask DK to cancel the order as it is lost - they dont reply to the email requests - they are a bad company with no customer service - use Mouser or another parts supplier.

"I ordered my parts from Digi-Key in the USA on July 28. They arrived at my house in Australia on August 3 - that's one week to travel to the other side of the planet. The order was perfect and everything arrived very well packaged in recycled, environmentally friendly packaging. Their communication was excellent and I had no problems navigating their website, and their price was much lower than any local vendor even after shipping. I have no qualms at all about recommending their service."

I ordered a handful of passive components (resistors, capacitors, etc) and most of my order arrived. But there were also 92 pcs of an IC that I did not order. I called to find out if they wanted those back (they looked expensive) and they did... and about 3 days later my accounts payable department received an INVOICE for hundreds of dollars for those items.

The items I never ordered. That they only knew about because I was nice enough (dumb enough) to call and say, "Hey - do you want these back?"

The fun thing is that they can send your accts payable department an invoice in just 3 days but it will take them 2-3 weeks to process the return when you ship the things back with their label. They don't even have the decency to put 30 day or 60 day terms on the invoice, its "pay upon receipt" and I bet a lot of times, it does get paid.

Consider using Mouser instead. They're my new go to, their website is easier to navigate and they seem like they might even be run by people with a soul.