DID LogicReviews 31

Удалили аккаунт без предупреждения, support не отвечает на письма с просьбой обьяснить причину блокировки или удаления аккаунта.

We have used DID Logic for our various B2B Outbound Call Centers based in the Middle East and the Philippines since 2016. The line quality has been clear 99.95% of the time, and if we have an issue DID deal with with it immediately. The pricing is good and the setup is very easy, so go ahead and use DID Logic!

DID Logic is great. The platform is very easy to use and support is very accurate, professional and fast, and if you have a difficulty they help you out and they can even give you recommendations on certain destinations and how to go about calling them.

I had around 200 numbers with them and used their outbound termination for many destinations but have found myself having to completely remove them from route due to call failures, call quality and caller id issues that could not be resolved as a result of their support team just not being up to the task.

At one point I was spending thousand(s) of dollars per month on service with them and have been with them for years!

Support: What support?
Support is painfully slow to respond and the staff on the other side seem all too ready just to fire off a canned response that all too often doesn't really help with no-one appearing to want to help and get to the bottom of an issue and if you want telephone support, you've got no chance.

Account Manager - Helena Tyminska
My old account manager Steven was great, he was helpful and efficient on the few occasions I needed him but when he left and I was given Helena as my account manager, things took a drastic turn. Communication is difficult since her English is poor, she never answers the phone and takes days at a time to return emails. Here's my most recent incident with Helena:

Timeline of events:
28/01/2021 - Helena emails to advise UK has been blocked for "Junk Traffic" - To be fair this was because of an error on one of my clients systems which was picked up and resolved just prior to the email being received from Helena.
I responded advising this was caused by an error which was believed to be resolved but investigations were ongoing.
29/01/2021 - I follow up with an email to Helena advising the issue that caused the "junk traffic" was identified and resolved.
Helena confirms receipt of this email and advises she's sending it to compliance and will update me.
--- Period of complete silence lasting nearly a month! ---
24/02/2021 - Since I've not been using DIDLogic for UK outbound for some time I haven't bothered chasing them but today I notice the Buy Section of the portal has been removed preventing me from acquiring new numbers. So I email support asking why the Buy section is going and mention the UK being blocked and also asking if I can deal with anyone other than Helena due to our previous interactions being, let's just say "difficult" for censorship reasons.
I receive a reply back from support saying they've passed it to the account management team. (Here we go!)
26/02/2020 - Helena emails telling me what I already know without explanation. The UK is blocked and the Buy Section has been revoked from my account so 2 days of waiting for a response that doesn't acknowledge any of my concerns or requests.

I today have lost the will to live in DIDLogic world completely since there seems to be no damn escape from the most useless account manager I've ever had the misfortune of dealing with!

This being said, since they haven't been terminating much of my traffic and I've found other routes, the quality complaints and call failures are down massively. Very rarely do I get complaints about audio quality any more and I haven't had a single complaint about poor caller id delivery at all since.

A very stable and reliable provider that you can always count on delivering calls
And working just as it should be. Great support and extensive number coverage
Add to the experience.

I have a business in Japan but stationed in Europa and have been using DIDlogic for a year. The customer service is terrible and the company suddenly, out of the blue, drastically increased the charges; The monthly fixed charge jumped from USD 6 (without calling fees) to USD 31 and to maintain full business up to USD 301. These are gangster methods and I am terminating all my bigness with them as there are much better alternatives with higher voice services as well as customers support. However, once you are in DID you cant port your numbers, thus never ever start any business with them or you will get screwed bad.

Since DIDLogic started their $25 minimum monthly spend I have been trying to port my 4 numbers. Finally I have managed to start the process and they want to charge $55 per number to release them! The main reason for leaving is I have too many failed calls to use the service! No way to remove payment details and no where to close account. Support ticket interface doesn't work cause you can't read replies! Should be DID illogical.

I had used DID Logic for many years. Then one day they decided to block my account without explanation. I try to add more credits which I did and then didlogic refunded my credits and would no longer allow me to make payments. Needless to say if I can't add credits I can't continue to pay my bills with them. I think they wanted the phone numbers because I had a good rate from many years ago and someone else was probably willing to pay more. <-- Shady.

I contacted via email - no response. No one answers the phone. <-- poor CS.

Then like others here I tried to cancel my account except there is no where to cancel. After a few months my remaining balance is gone so they've succeeded in recovering the phone numbers they wanted and I'm forced to buy new numbers from another carrier and change all of marketing, website and other published numbers.

I no longer have any active numbers because I couldn't pay them through the only method they allow (pre-paid credits) they somehow find it ok to charge the $25 monthly minimum from the very same card they refused to take payments from. Of course there's no way to erase the card from their portal. I finally and painfully go to my credit card company to report fraud. Then magically a couple of weeks later I get an email from a didlogic rep saying:"hey I noticed you backcharged and we wanted to get in touch and find out what happened" - too late now. I have nothing I need from you.

Then to top it off they are now sending me hundreds of emails per day telling me my balance is low or that my number has been suspended. No way to delete my account or change anything so I just let my spam box fill up and now have to regularly clean it since I get thousands of the emails every week. <-- Spammer.

As background I have a call center as well and had about 50 lines through them.

After they suddenly introduced the $25 monthly minimum we stuck with them a while because we had over $100 still in our account. As we got close to using that up we wanted to close our account at the end of April so we opened a support request and they acknowledged our request to close our account at the end of April. Instead of closing our account as they had acknowledged they would do, our credit card has been charged twice now. With no way to close our own account via the interface, we are dependent on didlogic to close it. Between the sudden change to the business model, horrible support, and impossibility of closing your own account, stay very far away from didlogic.

We recommend our client to subscribe for DID Logic for the requirements of their 1800 trunk number. However, when our client already done with the registration and paid for the number, their account was unable to login. I was trying to call all the number on their website and no one is answering our calls. Also we sent an email to the email address indicated and no one replying at least 1 reply. This service is sucks!

This site has held onto a my account balance of a round $10 for over two years now.
There is no way to call them and the support email does not respond at all.

Ouch! We used to pay a low fee for the phone plus per usage. Out of the blue, they decided to change their terms and require everyone a minimum $25/month, which is waaaay out of price as it is extremely expensive for 1 line. All without an appropriate timeframe to find an alternative. So we have to let our phone number which we have been using for a few years go. I would caution everyone to stay away. Find another company that has good customer service, does not over charge and does not change their terms, leaving their clients with no phone. BAD BAD BAD! We absolutely would NOT recommend DID Logic.

We have been working with DID Logic for a couple of years and were always satisfied with the services. Unfortunately they are not able to deliver all required services which we need for all locations we have. Thus we have decided to change providers. Once DID Logic understood that we are cancelling their services they have stopped all communications with us. We have sent multiple porting requests which have been declined by DID Logic and when we as the customer contact them they don't reply anymore. Not even our account manager is answering to any of our mails.
For me this behavior is unacceptable and I am very disappointed with their customer services. For this I don't suggest anyone to use this company.

Unethical company to deal with, doesn't abide by their terms and conditions, service down for over one week whilst still being paid, promised no additional charges would be introduced with their new monthly minimum and now stated that they will have additional charges, if this is how they treat their loyal small business customers I would hate to see the service they provide to their larger clients when something really goes wrong, stay away