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DID Logic Reviews Summary
Didlogic is a SIP trunk provider offering direct, low-latency access to regional voice carriers with immediate deployment and global connectivity.
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Like others here, I am faced with the company refusing to give my unused balance back after they adjusted to unfair terms.
DIDLogic introduced a monthly $25 USD commitment. I've been a customer for years now and am appalled that I'm now being forced to transfer.
Having contacted DIDLogic to request a number port, they have closed my support request without explanation and I'm having no luck getting in touch with their phone support!
Dear Edan,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
Best regards,
Alexandra, DID Logic
Was working Ok, but with their new model of $25 minimum monthly charge way to expensive. Also that they dropped some countries, for example luxembourg does not help
Dear Robert,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
As for Luxembourg, please be advised that the local Telecom authority introduced stringent requirements for domestic paperwork, and we have to comply with thesу fully — which we do”.
Kind regards,
Alexandra, DID Logic
This is not a business grade offering with any realistic support or customer service
Simply put it's a joke and instead of trying they cancelled our service
Stay far far far far away
Hello George,
It looks like there was some violation of our Terms and Conditions on your side. Please contact Support for details: [email protected].
Best,
Alexandra, DID Logic
Happily recommend Phil and his team, strong reliability and prompt customer care.
We put 150,000 calls a month via DID logic and have done so for many years without any issues.
A great company to deal with
Customer service very poor, no response form them, you will lose your money if you already have an account them.
Dear Jack,
We're sorry to hear that. We only suspend the accounts that violate our Terms and Conditions. We will be happy to see you back, should you decide to be with us again.
Best regards,
Alexandra, DID Logic
We are very happy with the service, have been using DID Logic for a few months with no problems.
Over BT IP Exchange there were frequent problems on many international calls not connecting or poor quality but since moving to DID Logic we have superior call quality and calls connect every time.
They've always been very response to the few support queries we've had. Not sure why so many people have left bad reviews, we've had a great experience.
I've been a customer for several years and suddenly they raised their prices four times. There is no way to take your phone numbers to another provider. And there is simply no response to a critical email to support.
The worst company i have ever seen. I do signup and add funds, after that received email that you account is under verification and need to reply from my email to prevent fraud. I replied to them after 1 hour they refunded my payment and deleted my account with no reason. F**K off DIDlogic they are the criminals they are doing black to white just showing creepy website did logic without any person or support F**kers are selling DID and they dont have a phone number to call support. It really sucks.
Dear Ask,
We're sorry to hear that you're upset with your experience. However, any suspension is always a result of a violation of Terms and Conditions. The refund has been made, and we hope that we did the right thing in this situation.
Best,
Alexandra, DID Logic
Original review as on 9/24/15:
I've recently tried to configure SIP trunk on my account on didlogic - to do so you have to add funds to your account, so I used my precious, normal paypal account.
I've got email asking for elaborate confirmation of payment made, so I've responded with several sentences describing details used in the original payment, etc.
What they did? After about 15 minutes they... just deleted my account. Like this. I couldn't login, because I didn't had my account anymore.
Their excuse? You're joking, right? They never come back.
F**k you, didlogic, I just wanted to set up SIP trunk from my personal pbx.
------
Update as on 7/20/2016
In the meantime I happened to learn that my current company is using DID Logic as one of their carriers... well. As the business relation wasn't the worst, more and more of the outgoing traffic (our own, we don't have customers per se) was terminated via their network... until... until this very weird day where my managers decided they would like to switch to DID Logic completely (maybe 2000 numbers from dozen of locations around the world). I asked them few questions on subjects not covered by online resources and guess what? They never responded despite my repeated enquiries: D
Yes, they don't really care about new customers as well :D
Hello there,
Sorry to hear you're unhappy. The reason was a violation of our Terms and Conditions on your side.
Regards,
Alexandra, DID Logic
If I could give this site 0 stars, I would. Service could not be worse. Any attempts to receive customer support receive absolutely no reply and there's no way to get a refund on funds uploaded to your account (to pay for minutes) or to get hold of their non existent tech support.
I purchased a number and proceeded to set it up, and it worked perfectly. Two days later, calls stopped coming through and I contacted them with a request for urgent assistance because I used the number for my online business. It's now a few weeks down the line and I've received no response, never mind any assistance.
This company cares about one thing: getting your money, and that's it.:-(
I've left didlogic and found another more reliable service provider.
Hello A R,
Please be advised that all the requests sent from registered emails are answered by our Support Department. Make sure that the source email address which you used is linked to your registered DID Logic account.
In accordance with the Terms of Service, phone support is available at the Wholesale account level.
Regards,
Alexandra, DID Logic
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Dear C H,
The change in the Conditions was made due to a significant upgrade of the services provided by our company. We had announced this change half a year prior so that our customers could have enough time to make up their mind. After that first announcement, we had been reminding them of the upcoming change biweekly for half a year. If you were unaware of the change, there can be two reasons: 1) you were not using the linked email address; 2) the email announcements were being automatically redirected to your Spam folder.
Regards,
Alexandra, DID Logic