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SmartCustomer Website Reviews and Complaints
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From the business

Destira is known for perfect fitting, trend-setting girls gymnastics apparel that fosters self-expression and self-esteem always.

Our mission at Destira is to positively impact and empower all girls and those who love them through delightful, empathetic, compassionate, and friendly service. We work with over 1,000 gymnastics clubs and retail spaces around the world providing quality apparel for their gyms and shops as well as the retail shopping experience on Destira.com.


destira.com
San Carlos, California, United States
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Destira Reviews Summary

Destira has a rating of 4.9 stars from 2,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Destira most frequently mention great quality, customer service and quick shipping. Destira ranks 4th among Sportswear sites.

This company responds to reviews on average within 8 days

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2,969 reviews

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Virginia
1 review
0 helpful votes
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Ordering was easy and shipping was fast. Disliked that I had to sew the seams on one of the leotards but overall good experience..

Destira attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 4, 2024
Jen A. Destira Rep
over a year old

Hi Alicia! Thank you for leaving your feedback. Every Destira leotard should be perfect so we sincerely apologize that the sewn was coming undone. We will have a team member reach out to you shortly to resolve this issue. You customer experience is of utmost importance to us.

Virginia
1 review
0 helpful votes
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Good quality Leos
August 14, 2024

Good quality Leos. My daughter says these are the most comfortable of all the leos she has.

Date of experience: August 4, 2024
Kansas
1 review
0 helpful votes
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I bought these items for my grand daughter. She loves her gymnastics but finds one-piece outfits uncomfortable and time consuming/troublesome for restroom needs. She loves these.

Date of experience: August 2, 2024
Virginia
1 review
0 helpful votes
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It took forever to check out because the cart doesn't...
August 11, 2024
Updated review

It took forever to check out because the cart doesn't tell you what counts for a two-for sale and what doesn't when using a promotion.

Furthermore, I only knew about the sale and ordered because my sweet friend directed me to the Destira site. She ordered a few days before me and when she reached out to customer service via email because she had a few issues with what she ordered, the response consisted of detailed explanations of HER mistakes, instead of a willingness to help.

When I called for help with my own exchange, I got the same representative that I quickly realized is not outright rude, but desperate to share her insights. This representative obviously loves and believes in the products she sells which is refreshing, but she needs a little guidance on her phrasing and tact. She really irritated my friend who knows everyone in the gymnastics and dance circuit in our area and is very influential with all things related to that. She's not the person to irritate and if I were Destira, I'd exchange her leotards for different styles right now, no questions asked.

I also think the rep should write up a helpful guide or notes on the product pages for new customers I.E.- I didn't know that shiny leotards might run smaller than the flat color ones, or that split-back styles are recommended for taller or larger rear-end girls because they allow more room there, that certain shiny styles contain sequins that may itch on more sensitive kids, etc. but this representative knew ALL of that. I think your rep could be VERY helpful, if she learned how to address service concerns first, and then go in to teaching about the products.

Date of experience: August 1, 2024

It took forever to check out because the cart doesn't...
August 1, 2024
Previous review

It took forever to check out because the cart doesn't tell you what counts for a two-for sale and what doesn't.

Date of experience: July 21, 2024
California
1 review
0 helpful votes
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As expected, happy with my items. Thanks for the wonderful outfits.

Date of experience: August 1, 2024
Arizona
1 review
0 helpful votes
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It was all fantastic
August 9, 2024

It was all fantastic. Everything fit perfectly as my daughter is 4 but on the smaller size so went with xxs and it was perfect

Date of experience: July 30, 2024
Virginia
1 review
0 helpful votes
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Fast shipping, great product
August 9, 2024

Fast shipping, great product. Will definitely purchase more in the future.

Date of experience: July 30, 2024
Wisconsin
1 review
0 helpful votes
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Loved the two for one sale
August 9, 2024

Loved the two for one sale. Leo's and shorts are so cute. Would buy again.

Date of experience: July 30, 2024
Jen A. Destira Rep
over a year old

Hi Emilie! Thank you for leaving your wonderful feedback. We are happy to hear that you were able to enjoy our Summer Steals Sale. :)

Illinois
1 review
0 helpful votes
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Very user friendly website
August 7, 2024

Very user friendly website. Everything we wanted was in stock. Great selection. Quick shipping
Great products.

Date of experience: July 28, 2024
California
1 review
0 helpful votes
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Found everything we need for our new gymnastics season! Beautiful selection as always

Date of experience: July 25, 2024
Ohio
1 review
0 helpful votes
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Great brand!
August 5, 2024

Great brand! This is my daughter's first unitard! Very satisfied and a cute sticker that tells you who packed your order!

Date of experience: July 25, 2024
New York
1 review
0 helpful votes
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Had no problems website was easy to navigate the order came quickly and I have 2 happy girls

Date of experience: July 25, 2024
California
1 review
0 helpful votes
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Customer Service helped
August 2, 2024
Updated review

Customer Service helped. Had to contact because of delivery problem.

Date of experience: July 23, 2024

Easy to navigate and discount was great.it is
November 22, 2023
Previous review

Easy to navigate and discount was great.it is. Beautiful.

Date of experience: November 22, 2023
Massachusetts
1 review
1 helpful vote
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Fine
August 2, 2024

Fine. I've had previous successful purchases but this experience has tarnished them for me.

Destira attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Virginia
1 review
0 helpful votes
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I really enjoyed my purchase
August 1, 2024

I really enjoyed my purchase. The leotards and grip bags were both on sale. They are made with comfy materials and fit my daughter perfectly. We also purchased the mystery pack of scrunchies. They were all cute designs or colors!

Date of experience: July 22, 2024
Florida
1 review
0 helpful votes
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Fast shipping, beautiful Leotards my daughter got tons of compliments

Date of experience: July 20, 2024
Missouri
1 review
0 helpful votes
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Wonderful!
July 29, 2024

Wonderful! First time ordering and had a 5 star experience

Date of experience: July 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Thank you for following up
July 28, 2024

Thank you for following up. We really appreciated it! Have a great day!

Date of experience: July 18, 2024
North Carolina
1 review
0 helpful votes
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Very cute design
July 27, 2024

Very cute design. Size chart is accurate. Fit is great. Comfortable fabric. Fast shipping. Customer service always available if needed.

Date of experience: July 17, 2024
Texas
1 review
0 helpful votes
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Products are well organized on the page to make shopping easy. Shipping was super fast.

Date of experience: July 13, 2024

Awesome fit and styles!
November 14, 2023
Previous review

Awesome fit and styles! Ordering is fast and easy!

Date of experience: November 13, 2023