Design ToscanoReviews 60

Purchased a large bronze sculpture for my yard exactly one year ago and paid $1,900 total. At that price I thought it would last longer than a year. Checking it over the other day I noticed rust holes and chipping. This is supposed to be for outdoors and their ad stated bronze. It appears to be bronze coated (false advertising on DT's part. I contacted CS and was told "it's out of the return" timeframe. That's was it, nothing else. Save yourself headaches, money on cheaply manufactured products and look elsewhere. Stay far away from them.

So I had the misfortune of stumbling across this blathering dinosaur of a company after accidentally breaking a (glass) shade at a friends house.
What a joke. They merrily took my money (in early March) and the spammed me half to death with their "deals". I finally called (in April) and they said the item was "probably back-ordered til May 28th".
Really?
The snooty assistant also informed me she couldn't possibly look up my order without the handy dandy 15 digit order number and yet oddly greeted me by name when I came back to give it to her?
Horrendously bad company. Only use if they claim to have something you absolutely NEED at some possible date in the future. Maybe.

When I first made my order i knew the item was slightly back ordered and didn't mind waiting the two months it said it would take to get back to me. Many months go by and I still hear nothing. I reached out and they said the order got lost by the postal office. I asked why no one ever sent me a tracking number or let me know my package was missing. Toscano customer service told me it wasn't their problem. I still wanted it and had them re ship it...now five months later I still do not have it. I have been waiting 10 months! I called and received the rudest, most unprofessional service. I canceled my order and will NEVER recommend ot order from them again.

I ordered this fountain. Delivery was promp and the fountain is wonderful! I have had the fountain a year now and it is still working great and looks wonderfull! Thank you for a great product.

Beautiful piece; love the size. That is a 65inch TV in the photo. 3D effect is awesome too! Highly recommend. Only thing is DO NOT use the plastic anchors they supply. The ridges on the side of the anchors are way too smooth and just spin in the hole and end up making the hole bigger. Buy some better plastic anchors. Not too hard to hang. Took me about an hour and I did it by myself. Looks awesome!

Do I recommend them? No.
You need to be a professional to understand what you need to do.

I wanted to fix the noise the hard floor was making, which, in my opinion, was squeaking and no other noise. When the "Technician" came and we spoke about it and agreed on things to be done, there was no mention of any different sounds – e.g "cracking."

Then- when the job was done, and I spoke to them, I found out that the squeaking was fixed as much as it can be, but there is a cracking sound as well, and nothing can be done about this…But was I not supposed to know about this before when the technician came in, and we spoke?
There was no mention that there are two different sounds, and yes… there is still much noise as you step on the hard floor.

I do regret not going with the one in Brooklyn… :(

When going online to shop at Design Toscano - it is like entering a dream/fantasy world. The site is filled with so many beautiful pieces! I have bought from this site several times and was never disappointed! I bought gifts for others and they loved them! I really love this place, I highly recommend shopping here!

Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. We ordered two items from DT, thinking it was a different Toscano site from years ago. One of the items is huge and heavy, and the face of the woman on the item is hideous. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. This is no way to run any sort of business and we are absolutely disgusted and are spreading the word. Be aware.

This piece is amazing. No Regrets. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint.

Ordered three of the raven statues months ago I have never received my order they took money from my account so I wrote a review on their website I received a post card that my order had a date expected 10/29/21 and I have not received anything!

All these reviews are spot on the negative ones. This company appears to be on their last dollar. Robbing Peter to pay Paul comes to mind! Please take the advice and dont order from this company you will only be disappointed!

Ordered - was told (without a tracking number) that part of order would arrive on a certain date - waited for tracking numbers (issued when product ships) and still had to contact CS for them - ended up the item had not shipped yet (one day before it was supposed to arrive) - - finally after reading these other reviews just cancelled the order. Makes me wonder how a company can stay in business run the way they are

With COVID, I am careful about online shopping and was impressed with the site, selection, and history of the company. I ordered --- was backordered --- backorder date changed --- and no one there in the call center (NOT a real customer service department) or the supervisor could convince me they were indeed legit. Promised to check the order and call back, but never called --- SO I cancelled my order. TERRIBLE experience and told them to please make me feel comfortable... but nothing was offered, so I was a scaredy cat. Quite Frankly... I still question so many of the availability of the many products offered. They would not send me a cancellation confirmation also, so I will have to get my credit card company to assist if charges come through. BE CAREFUL.

Terrible company!

I online ordered a mermaid statue for a Christmas gift on Nov 28. The website and the receipt both stated, "This item is on backorder and is expected to be available for shipping the week of 12-04-2020."

I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. So, I was worried that possibly it was delivered to an incorrect address. Therefore, I called them today (12/11/20). Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!).

I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. I then stated that there must be other supervisors or executives who might care about a disgruntled customer. I was told that there was not. Everyone is "working" from home and there is only one supervisor. I waited on hold until I could be transferred to her at home.

There was no offer to resolve my complaint. Only empty words of "understanding my frustration". I would have expected them to at least waive the $111.00 shipping charge. But, no. Nothing was offered.

This will be my first and last order with Toscano.

Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Angel, Dove, Bald Eagle, and Owl wall sculptures. 2 Bald Eagle mantle statues. Marble clock. Girl with birds statue. Peacocks statue. Several Angel statues. Marble umbrella vessels (2). And many more. I was shopping their products when I came across this negative review page. Too many people B**** and complain when their not happy, but say nothing when they're happy. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home.

I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. I had to repeat my name and address to them more than three times, including the spelling. I requested that I would pick it up. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano.
I will also be contacting the Better Buisiness Bureau.

My order began with a credit card discrepancy. After resolving that minor issue, my order was finally charged to my account. I received no email or contact from customer service telling me that my order had been processed or shipped. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. The packaging seemed fine, but the statue was totally broken. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. I should've demanded a refund and shopped elsewhere. I will never order from designtuscano.com again.