DepopReviews 270

This site is a paradise for scammers. They contact new sellers pretending to be Depop and ask to provide your email address. After that you gonna receive email that your item was sold and you need to provide your bank details. Simple combination. The worst thing is Depop does not do anything about it and as a seller you have zero protection. These dodgy people operating inside the app! So If you are not experienced enough you will be easily scammed.

The customer / seller support contact does not work. I have gone through the zen desk help link and get no replies when I am asking for the help of depop fix an urgent issue. It has been 4 days and probably about 15 emails that have been ignored. So not sell or buy on this platform. Since buyer support does not exist it is a perfect place for scammers.

The pennies you'll make reselling things on Depop are not worth the time and stress.

In almost a year using the app I had all sorts of bad experiences, including being harassed three times in my inbox by a weirdo asking me for pictures of myself wearing a specific jacket. These happened a few months apart, showing they have no control over people who are banned returning to the app.

But the last drop was a sale in which I sent the parcel with tracking number, the buyer wasn't home to receive the delivery and it sat at the post office for 2 weeks. I warned her she needed to pick it up otherwise it would be returned to me, and so it happened. She blamed me (?) and I reached out to Depop to mediate.
I gave her a refund on the item but kept the shipping fee because, you know, I actually paid to have it shipped to her, and the post returns the parcel but doesn't refund the fee.
However, mindless Depop support keeps regurgitating the same standard "buyer-always-right" response saying I should give her a full refund. So basically, even though I did everything right I'm supposed to take a loss out of buyer negligence.

In sum, they provide very little support to sellers while taking big cuts, including on shipping. It's impossible to get eyes on your listing without boosting it, so be prepared to pay them twice as much as they advertise.
Maybe you'll have a better experience if you're reselling luxury items, otherwise I wouldn't bother.

Best quality fast shipping and good customer contact! 100% Best 👌 thank you a lot! Shoes are perfect

Sold me a fake moncler hoodie. I have to go though my credit card compnay to get my money back.
There are a joke. Be warned don't do business with this scum bag company. May they burn in hell along with there scum bag sellers.

This is a brilliant way for scammers to succeed. Do not shop on this site. The sellers will not respond.

There are scammers everywhere on this site. The worst thing that they operate inside the app using hacked accounts. Depop are not interested in protect their customers from fraud cause they work together with thesescammers.

STAY AWAY FROM DEPOP and use other established selling platforms. They randomly flag/ban people without providing a reason, regardless of whether you have a pending sale. They say that they will delete your account upon request but will refuse to do so but will refuse to do so when asked and retain your personal data indefinitely. Be cautious before providing your personal data and bank account to them. Also, their help desk is a joke and offensive.

Absolutely disappointing purchased something a month ago and still not even sent by seller and no communication and depop customer service was useless

I'm so annoyed with myself that I didn't come here and read the reviews before buying something on depop. I got suspicious when the evri tracking history still said they were awaiting my item after one week. Then I sent a message to the seller with no answer. Then I went through the depop app requesting a refund. Next time I checked on the app, my seller has deleted their account! So, definitely was scammed out of £20. Do not buy from depop - how can they claim buyer protection when they allow a seller to delete their profile/account in the middle of a refund request?

The item I bought on Depop looked perfect on the seller's pics, but in reality I got low quality fake absolutely not corresponding with the pics, for $550+taxes and fees. Please be aware, that there is no such thing as Depop buyer protection - they just completely ignored my claim.

I'm all for sustainability and recycling! I'm also a sucker for thrifting and vintage pieces, all of my favourite clothing items were from here, never encountered a troublesome seller or problems with shopping, etc. Experience is great and I got my moneys worth

I bought a jacket as a gift, and the seller never stated there was a name written on it with permanent marker. Of course I'm not going to give a gift with someone else name on it, so I asked for a refund from the seller and from Depop. The seller never answered one of my messages, and Depop's representative literally told me "we sell vintage, so it's not a big deal." The customer service rep was named Takahiro A.

I did a charge back on them, this is literally the worst customer service and site I've ever encountered. Even getting to the refund process was annoying since there's no direct button to it, you have to type out all sorts of nonsense.

Dec 18
I would like to share with you all that it may not be a great idea buying from depop
The sellers are very slow at providing updates and they do not provide you with a tracking number.

You don't know when to expect your parcel in the mail
In some cases it may take a month for order to arrive
It's definitely better to shop on ebay, they do provide you with a tracking number

Buyers take weeks to send clearly fake items. The buyer protection is a joke. Not a reputable site as you can tell by the 1.1 rating. Go elsewhere

After selling on depop for 5 years and earning them £100s of pounds worth from their fees.
I sold a customer a £600 jacket and he reported it as undelivered despite me providing proof of postage to depop, they instantly took the money out of my BANK ACOUNT without any warning and refused to reply to any of my emails. Useless customer service and a shambolic excuse for an app. Goodbye depop

Customer service was horrible, my item was delivered to the wrong address and apparently was never even going to my house. They wouldnt give me my money back since it said it was delivered…imagine not listening to your customers when they have an issue and doing nothing to resolve it. First and last time I will ever purchase from this site.

I placed a couple of luxury items on Depop to sell and was notified very quickly that I had a purchaser for one of them. A Depop service technician came on chat to help with the payment and ended up taking the money. It was a scam. Depop deny any responsibility even though it took place on their platform and I have screen shot proof of the chat.

Do not use this company.

Bought a coat with a hole in - described as overall good condition. I do not think good condition means a hole
Depop obviously does think a hole is good condition as they would not refund and were not interested.

Have read so many bad reviews - wish I had seen the reviews before making a purchase. So I add mt review to warn others not to use this company.