DepopReviews 270

I have used depop for 3 years now. I have been scammed numerous times, and lost money every single time. Depop does not have customer service or support. They will email you only to say there is nothing they can do, not matter what the problem is! Even if they AGREE that you were wronged, you are 100% S. O. L.
Buyers and sellers scam you with INCREDIBLE EASE. If you don't pay with paypal, you will lose MASSIVE AMOUNTS OF MONEY.
Customer support is NON EXISTENT. All they know how to do is say "sorry there's nothing we can do!"
They play favoritism HARDCORE with their older accounts. I have only been put on the explore page twice in three years, I take amazing photos, and I've sold over 300 items. But still, I am never featured on the explore page. If I could, I would warn EVERY depop seller to stay away. They do not care about you at all.

I've had a Depop account for just over a year, and listed a model car for sale. I haven't had a buyer, but I have used the site to browse for things that I like. Today I had an email to say my account had been suspended, due to 'innappropriate contact'!
I never message anyone on depop, haven't left any feedback, haven't had any reason to write to anyone on there (although I have had messages from sellers asking if I want to buy items, but I don't usually reply)
After searching google for 'depop reviews', I found almost every site gives it only one star! I won't be using depop again, there are plenty of other selling sites to use (and don't cost anything either! Shpock and gumtree seem better)

Depop have closed my successful selling account for no reason that they can tell me. Many months of faultless sales & happy customers, 100% positive feedback, many hundreds of followers all count for nothing if one of their customer service teams believes you have breached their Tc&Cs - but they won't tell me what I've done, or when. That is if they bother to reply to my messages at all, which they don't.

Bloody shocking customer service.

I had a seller grossly misrepresent the item she sent me. At first I thought it might have been an honest mistake, so tried contacting her. Her response was basically "oh well you can sell it to make your money back."

So, I left her a negative review and contacted DePop. DePop refused to help, saying that I had to go through PayPal. Meanwhile, the seller started threatening me via personal messages.

Based on the evidence, PayPal ruled lightning-fast in my favour, but I had to return the items. So I ended up being a lot out of pocket for the shipping.

But, I figured even though I didn't get much of a "refund" (only about $3 once the cost of return shipping was factored in), that I was finally through all of this.

Just yesterday DePop emails me to claim that I left "inappropriate" and/or "dishonest" feedback and that they've put a strike against my account.

I'm guessing that the seller (scammer) wanted the review removed. Rather than trying to contact me, or find out that PayPal had ruled that the seller was in the wrong, they just punish the victim and allow the seller to continue scamming.

Absolutely horrible service. Do not use.

In theory Depop is a good idea, however, it needs it's users to abide by the rules. At the moment Depop claims they are a simple marketplace, because of this their customer service is awful and any problems have to be raised through Paypal. Unlike eBay they don't have a resolution center, or any of the same buyer protections in place. The main problems with Depop is that items just stay listed on the app, there is no expiry. I have found that i have bought things from people who no longer have the app or have changed their email, so the items don't arrive. I've also bought counterfeit items listed as genuine and have had a nightmare getting my money back. Another thing is that there are a lot of teenage girls who are selling on this app, they don't necessarily know how to correctly list and describe items and so I've also bought items which have not been described correctly. If you are a buyer, just beware. Before you buy, ask questions and make sure the seller is still using Depop. For now i've stopped using the app, just because of all the problems i was having. If they make improvements like sort out their customer service, offer buyer protection, make tracking information available for items, then i may start using it again. But for now, my advice is to stay away and use eBay.

Depop is definitely one of the worst shopping apps out there. Not only is Depop full of scammers, the customer service is absolute garbage. I was never sent the items I purchased, and when I contacted Depop asking for a refund, the customer service was very unprofessional and rude. They didn't even try to offer any help, and had PayPal deal with the issue, which took 30 days. I definitely would not recommend this app. Stay away from it. There are so many other alternative shopping websites and apps that are ran much more professionally.

Same experience of everyone else on here. Had a great account, great feedback. Had my account suspended. Yet I had listed items I'd bought off other sellers who had active not suspended accounts. They claimed my items were used - ok so what impression are you giving allowing people to sell you items that then when they re list them, you close their account down for? Your site sells these things. They breach all major rules in the cosmetic industry claiming perfume and other items are health and safety risks. This is false, no high end beauty company risks customers safety with perfume testers available for the public to use. These are sealed containers. Impossible to contaminate. Depop is a disgrace and if they are unregulated and an app promoting second hand items - they should not be closing people's accounts down. And keeping the extortionate fees, not refunding those. Offer no customer service for the fees charged unlike eBay. If you have a problem they pass you off to paypal. Absolutely disgusting app which is over run by scammers and sad little girls in bedrooms who are jealous if you complain about an item they've scammed you for and try to report your items to get your account shut. Too $#*!y, too backstabbing and the awfulness of social media - trolling and vinducituve behaviour, is allowed on here which results in innocent sellers getting targeted, abused and then their account shut down. Depop doesn't care and this app should be shut down. It's not in line with any laws, their beauty section is a mess, they take all your listings down then close your account down. But support scammers! Grace is rude and doesn't care, I've reported then to reading standards and taking legal action against them. I advise everyone else too aswell. The more people who complain to trading standards and legally the sooner this app will have to change.

1st:
Many buyers are scammers. They use treats to make off your items like: pretended didn't receive the items, or said that your items are not authentic. Which you have tracking number and requested signature, and you are 100% sure the item you sold are original which you bought from official stores back in the days. So paypal and depot will refund their money, so they will have the money and NEVER send back the items to me. Which means, they have the money and the items! What a disgusting selling path. I have sell on Ebay, Etsy and i also have my own website, i never experienced such a disgusting selling experiences.

2nd: And Depop never stand on your side, their customer service will never get to reply you (funny right?) not even one reply, i am curious about how they run this business.

3rd: Also Depop they are TOTALLY LACK of Vintage luxury items knowledges, they will keep removing your Vintage items said its not original. This is totally unbelievable, which i have been selling vintage items all my life and this is my main professional. I requested to talk to the so called depot verify expert, they have no reply which means they refuse it right?. WHY? Because they know we are more experienced on vintage them them, and they just want keep some face. Or this is how to make off our seller's money too. Because they took 10% commissions for every sales, but if there have any disputes then that 10% will not give back to buyer. Which means seller loses their products, money and still need to pay off the extra 10% commission that they took off from seller from EACH sales. Ridiculous!

As a experienced 15 years of seller on the internet with excellent reputation. If Depop didn't improve this serious problems what i mentioned above. They will end up fail in this business and closed.

Think twice before you join them as seller.

Long story short, I bought something from Europe, never received it.

Tried to contact the seller who refuses to respond.

Depop said that, because I put in a dispute after 14 days that they couldn't refund me. I waited to put in the dispute because the seller said it would take 1-2 weeks to ship, and, coming from Europe, I figured that was a rather reasonable time period.

Come almost a month later, I have heard nothing from the seller, have not received my order, and I've lost over twenty five dollars in the process.

Now I'm going through Paypal.

Don't bother with this app. Don't bother with the people behind this app. What a disappointment.

To quote the other users review, "Be fraudulent, be rude, be depop'. Contact Trading Standards and BBC Watchdog

Use Vinted or eBay instead because Depop is run by a bunch of out of date hipster morons. They harass honest sellers with good reviews yet seem to overlook/not notice the thousands of fake accounts set up to con people out of their money. They constantly delete items you list - FOR NO REASON (they have a list of reasons as to why they delete items but none of mine fell under them so when I contacted them to point this out, apparently I need to provide receipts to prove what I was selling is mine - absolutely pathetic excuse). They have hundreds of vinage sellers whom they promote (who by the way break their "rules of selling" by using irrelevant hashtags but instead of deleting their items, they promote them on the popular page - favouritism at its finest or should I say worst); do the vintage sellers provide receipts for their second hand goods they're selling? I think not. Don't use this app if you want to constantly be harassed by imbeciles who work at depop yet they still can't provide any kind of customer service. My account has now been suspended due to supposedly being linked to another account (which it wasn't) & I've gone back & forth with the "support" team, to no avail. They won't tell me what account I was apparently linked to (because I wasn't), so then the response was I infringed their "terms of use" so my account won't be reinstated -?!? So it's either my account was linked to another or I infringed their terms of use (which I never received any emails about either), the people that run this app all need to be fired because they are utterly awful & completely shocking. I urge anyone who has also had the same appalling treatment to contact Trading Standards on ******* ******* & email BBC Watchdog on watchdog(@)bbc.co.uk please keep all email correspondence with the depop staff as evidence too.

Terrible service! Ridiculous staff who have no sense of helping customers it's appalling. I tried to appeal the closing of my account and all I got was the same robotic answers each time. The service I have received has been disgraceful, I lost money as the closed my account while I was waiting on some items I Bought and didn't turn up/ needed a refund, how am I meant to stay in contact without an account. 0/10 stars. They also lied about previous emails to me and is just a huge scam. They make so much money out of it also ridiculous.

I'm a seller and had over 100 five star reviews on depop from buyers. They had removed my account permanently and say I can never make a new one because my account was linked to one that got suspended. I had no idea what this was about. But now they haven't replied to my emails asking and explaining what account. I have only had one depop and none of my friends have been suspended.

They also do not charge 10% fees as it states. Comes to 14%. Borderline scamming here depop?